TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Turbotax need improvement The only advantage od using Turbotax is it has the forms available to fill in. Using it is not an easy task. Not only there are many areas it does not cover, it has quite a lot bugs you need to work around. The obvious one is once it goes through the steps, if you jump back to a previous step and make changes, it usually does not automatically reflect back to impacted forms, and gives errors during review, and you need to try to understand where the error came from and find the missing links. This sometimes is very time consuming and it needs a lot of tax knowledge. This is not a fool proof software that you can just follow its steps without any tax knowledge. If you do so, I guarantee you either could not get to the tax filing step, or you will have errors on tax forms and eventually get penalty from IRS.
Date published: 2021-05-24
Rated 5 out of 5 by from Turbo Tax Had a great experience and amazing customer service.
Date published: 2021-05-24
Rated 5 out of 5 by from TurboTax is excellent! James, one of the tax filing experts, did a great job in providing me with tax filing service.
Date published: 2021-05-24
Rated 2 out of 5 by from It is easy to use, but the cost has gone way up. They add on things at the end to and what was free now cost $100. Looking for something new. An accountant can do my taxes for 70.
Date published: 2021-05-24
Rated 5 out of 5 by from TurboTax alleviates the stress from filing taxes Working with TurboTax has taken all of the headache out of tax season. They make it so easy, and I love that they double check the information entered, for that little extra reassurance that everything is being filed correctly!
Date published: 2021-05-24
Rated 5 out of 5 by from Awesome She answered all my questions and concerns. Very nice and professional
Date published: 2021-05-24
Rated 5 out of 5 by from The new TURBO TAX and support is superb The new online support changes to TurboTax is superb. The team instant help was outstanding.
Date published: 2021-05-24
Rated 4 out of 5 by from Loyal customer Turbo tax makes filling much easier. I never give 5 stars unless something is completely superior and cannot be improved. Obviously there will be improvements in the future but as it is I am satisfied and remain loyal year after year.
Date published: 2021-05-24
Rated 5 out of 5 by from great no need for agent, the platform did what it was designed to do
Date published: 2021-05-24
Rated 2 out of 5 by from Wouldn't recommend it Thankfully, I'm an enrolled agent & understand what the end result needed to look like. I had a hard time getting back to the areas that needed adjusting. EX: I assumed the system would pick up the current year depreciation & amortization for my balance sheet itself since the system was the one that generated the amounts for these items. I had to make adjustments to my capital contributions after going through that section the first time but it was difficult to get back to that to update. I tried calling customer service but could never get through to someone
Date published: 2021-05-24
All TurboTax® Offerings Reviews - Page 338
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Turbotax need improvement The only advantage od using Turbotax is it has the forms available to fill in. Using it is not an easy task. Not only there are many areas it does not cover, it has quite a lot bugs you need to work around. The obvious one is once it goes through the steps, if you jump back to a previous step and make changes, it usually does not automatically reflect back to impacted forms, and gives errors during review, and you need to try to understand where the error came from and find the missing links. This sometimes is very time consuming and it needs a lot of tax knowledge. This is not a fool proof software that you can just follow its steps without any tax knowledge. If you do so, I guarantee you either could not get to the tax filing step, or you will have errors on tax forms and eventually get penalty from IRS.
Date published: 2021-05-24
Rated 5 out of 5 by from Turbo Tax Had a great experience and amazing customer service.
Date published: 2021-05-24
Rated 5 out of 5 by from TurboTax is excellent! James, one of the tax filing experts, did a great job in providing me with tax filing service.
Date published: 2021-05-24
Rated 2 out of 5 by from It is easy to use, but the cost has gone way up. They add on things at the end to and what was free now cost $100. Looking for something new. An accountant can do my taxes for 70.
Date published: 2021-05-24
Rated 5 out of 5 by from TurboTax alleviates the stress from filing taxes Working with TurboTax has taken all of the headache out of tax season. They make it so easy, and I love that they double check the information entered, for that little extra reassurance that everything is being filed correctly!
Date published: 2021-05-24
Rated 5 out of 5 by from Awesome She answered all my questions and concerns. Very nice and professional
Date published: 2021-05-24
Rated 5 out of 5 by from The new TURBO TAX and support is superb The new online support changes to TurboTax is superb. The team instant help was outstanding.
Date published: 2021-05-24
Rated 4 out of 5 by from Loyal customer Turbo tax makes filling much easier. I never give 5 stars unless something is completely superior and cannot be improved. Obviously there will be improvements in the future but as it is I am satisfied and remain loyal year after year.
Date published: 2021-05-24
Rated 5 out of 5 by from great no need for agent, the platform did what it was designed to do
Date published: 2021-05-24
Rated 2 out of 5 by from Wouldn't recommend it Thankfully, I'm an enrolled agent & understand what the end result needed to look like. I had a hard time getting back to the areas that needed adjusting. EX: I assumed the system would pick up the current year depreciation & amortization for my balance sheet itself since the system was the one that generated the amounts for these items. I had to make adjustments to my capital contributions after going through that section the first time but it was difficult to get back to that to update. I tried calling customer service but could never get through to someone
Date published: 2021-05-24
All TurboTax® Offerings Reviews - Page 338