TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Turbo Tax is the WORST It has been over a month since I first began this process. I had used Turbo tax in the past successfully. However, this year turbo tax was unable to let me put in a schedule K-1 from an inheritance I received. I spent several hours online trying to get information about how this could be done. The only thing I could find was from internet searches stating that turbotax online could not do a schedule K-1. The only way was to buy turbotax for business and that did not work on a mac platform. It was recommended that I buy a pc computer and write off the expense as a business deduction. (I don't itemize deductions, so this would not help). Finally, I attempted to have turbotax do my taxes. I went through all the steps, uploaded all my tax forms and waited. I was told that I would be getting my taxes prepared by an expert named Jun Jun. After a week of no communication, I was then told that I would be getting my taxes done by an expert named Andrew. Another week goes by and Andrew leaves me a message that he can't open some of the documents I uploaded due to turbotax not being compatible with that format. Okay, I convert the files and immediately upload the files to turbotax. A week later with no communication and I ask Andrew what is the status of my taxes. He responds with an unintelligible message, blaming his lack of communication on turbotax QR. Finally after another week, I get a message stating that my taxes are done. I missed his phone call and quickly leave a message on the turbotax website that I am available to go over the taxes now. No response from Andrew. I didn't ever hear from him again.
Date published: 2022-03-28
Rated 5 out of 5 by from Great product! TurboTax Deluxe works well for me year after year.
Date published: 2022-03-28
Rated 1 out of 5 by from Incorrect taxes. Would have overpaid taxes by $$$$ Did not take tax credits for taxes paid to other states into account correctly. I caught this, gave up and paid a tax preparer who saved me several thousand dollars. Software is also intentionally a pain to use. Turbo tax is just trying to upsell you to their "expert advice" service so they do not try to make it nice to use.
Date published: 2022-03-28
Rated 5 out of 5 by from Great I've been using turbo tax for several years. This is the first year that I used full service. It was nice to just scan my documents and hand them off to a professional.
Date published: 2022-03-28
Rated 4 out of 5 by from Turbo Tax has been easy to use and dependable I have used Turbo Tax for years It is a dependable product. step by step instructions work
Date published: 2022-03-28
Rated 4 out of 5 by from TurboTax Deluxe Charges to E-File State Return I purchased TurboTax Deluxe with the State software included. Then when I went to E-file my state return, TurboTax charged me an additional $25 to E-file the state tax return. This is after you already paid more for the deluxe version which includes 1 state. You should be able to file your state return for free if you already paid for the state software. I will use a different tax software package next year if Turbo Tax continues the this practice.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is much improved Turbo Tax is much improved this year and with the simple tutorial it walks you through everything that you need to enter and verify and the e-filing process is simpler and faster than ever.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is Super Easy@ Easy to use. Tax prep assistants and experts are helpful and reply promptly.
Date published: 2022-03-28
Rated 5 out of 5 by from Used TurboTax for over 5 years I have used TurboTax for multiple and like its ease of use and the online documentation when I have questions
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is Fantastic Could not do taxes without this program. It handles rental property and unusual deductions with ease -- after you learn how the program works! Been using it for decades, and could not manage the required forms without this program.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3357
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax is the WORST It has been over a month since I first began this process. I had used Turbo tax in the past successfully. However, this year turbo tax was unable to let me put in a schedule K-1 from an inheritance I received. I spent several hours online trying to get information about how this could be done. The only thing I could find was from internet searches stating that turbotax online could not do a schedule K-1. The only way was to buy turbotax for business and that did not work on a mac platform. It was recommended that I buy a pc computer and write off the expense as a business deduction. (I don't itemize deductions, so this would not help). Finally, I attempted to have turbotax do my taxes. I went through all the steps, uploaded all my tax forms and waited. I was told that I would be getting my taxes prepared by an expert named Jun Jun. After a week of no communication, I was then told that I would be getting my taxes done by an expert named Andrew. Another week goes by and Andrew leaves me a message that he can't open some of the documents I uploaded due to turbotax not being compatible with that format. Okay, I convert the files and immediately upload the files to turbotax. A week later with no communication and I ask Andrew what is the status of my taxes. He responds with an unintelligible message, blaming his lack of communication on turbotax QR. Finally after another week, I get a message stating that my taxes are done. I missed his phone call and quickly leave a message on the turbotax website that I am available to go over the taxes now. No response from Andrew. I didn't ever hear from him again.
Date published: 2022-03-28
Rated 5 out of 5 by from Great product! TurboTax Deluxe works well for me year after year.
Date published: 2022-03-28
Rated 1 out of 5 by from Incorrect taxes. Would have overpaid taxes by $$$$ Did not take tax credits for taxes paid to other states into account correctly. I caught this, gave up and paid a tax preparer who saved me several thousand dollars. Software is also intentionally a pain to use. Turbo tax is just trying to upsell you to their "expert advice" service so they do not try to make it nice to use.
Date published: 2022-03-28
Rated 5 out of 5 by from Great I've been using turbo tax for several years. This is the first year that I used full service. It was nice to just scan my documents and hand them off to a professional.
Date published: 2022-03-28
Rated 4 out of 5 by from Turbo Tax has been easy to use and dependable I have used Turbo Tax for years It is a dependable product. step by step instructions work
Date published: 2022-03-28
Rated 4 out of 5 by from TurboTax Deluxe Charges to E-File State Return I purchased TurboTax Deluxe with the State software included. Then when I went to E-file my state return, TurboTax charged me an additional $25 to E-file the state tax return. This is after you already paid more for the deluxe version which includes 1 state. You should be able to file your state return for free if you already paid for the state software. I will use a different tax software package next year if Turbo Tax continues the this practice.
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is much improved Turbo Tax is much improved this year and with the simple tutorial it walks you through everything that you need to enter and verify and the e-filing process is simpler and faster than ever.
Date published: 2022-03-28
Rated 5 out of 5 by from TurboTax is Super Easy@ Easy to use. Tax prep assistants and experts are helpful and reply promptly.
Date published: 2022-03-28
Rated 5 out of 5 by from Used TurboTax for over 5 years I have used TurboTax for multiple and like its ease of use and the online documentation when I have questions
Date published: 2022-03-28
Rated 5 out of 5 by from Turbo Tax is Fantastic Could not do taxes without this program. It handles rental property and unusual deductions with ease -- after you learn how the program works! Been using it for decades, and could not manage the required forms without this program.
Date published: 2022-03-28
All TurboTax® Offerings Reviews - Page 3357