TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from First year I have had trouble Can't efile state tax, will not let me pay for efileing
Date published: 2022-04-03
Rated 3 out of 5 by from Frustrating if you have K-1s to file Generally Turbotax is fairly straightforward to use. And it's helpful that information and data is carried over from prior years. What is frustrating for me is that I also have a K-1 from an energy partnership, a fairly small investment, that adds hours of frustration to my year-end tax filing using TT. My K-1 only has a handful of figures on it and it should be fairly simple. But by following TT's prompts and entering data from requested line items, I've ended up double-counting items. And it's difficult to "undo" those unless I simply delete the K-1 and start over. I also noticed TT incorrectly assumes my partnership (an LLP) uses a particular method of depreciation, so it adjusts a figure once I've entered it. I usually figure that out later and have to go re-enter it at a different point. For me to check whether things are entered properly requires me to see a printout of my final tax filing. Of course, I can't do this unless I fully pay TT upfront. Of course, I intend to do that, but it's just annoying. Last year, I spent time manually going over my Sch E and all the related IRS instructions, allowing me to finally understand what my Sch E was supposed to look like. I discovered TT had improperly filled out my Schedule E for several years. I had to amend many filings. No cost do it because I got a refund. But what a pain. It would be great if I could simply do direct entry method on the actual Schedule E within TT because I know what this should look like each year and it would save me hours of frustration. But they don't. I've had other K-1s, such as one from a commodity fund, that was not as frustrating.
Date published: 2022-04-03
Rated 5 out of 5 by from Always easy and accurate First time using live and it was super easy. Nicole did everything and answered questions.
Date published: 2022-04-03
Rated 5 out of 5 by from Worked well It worked better than H&R. Easy to use and file taxes
Date published: 2022-04-03
Rated 2 out of 5 by from Turbo Tax is very poorly supported Turbo Tax said that my Minnesota State tax could not be efiled and could not tell me why. I called Turbo Tax support and that rep and his boss could tell me why I could not efile. The Rep did not offer to even look at my taxes. I was able to efile my mother-in-laws state taxes BUT it would not let me efile mine.This is the second year in a row that I have had problems with Turbo Tax. I am ready to find a new product.
Date published: 2022-04-03
Rated 5 out of 5 by from TURBOTAX IS EASY I've used TurboTax for years. Easy and accurate. I will use again.
Date published: 2022-04-03
Rated 1 out of 5 by from 2021 Thumbs Down takes way longer to update, way to much advertising and they charge for everything. Previouse year 2020 tax transfer had less information when transefered to 2021then I expected.
Date published: 2022-04-03
Rated 3 out of 5 by from Easier Than Doing it Myself but Glithcy My returns are little more complicated that just W-2's with side business income and local school district income tax among some of the minor complications. Sometimes the fields it asks to be filled in are not in 100% alignment with the documents I have which requires some interpretation - especially on the state & local taxes. The interface is also a little glitchy. Try not to hit the "back" button - you may find yourself starting all over again and sometimes you don't know where you're going to wind up. Also, it's super spendy. I didn't realize the full cost of it going in. I used to have a CPA do my taxes and he was charging me about $30 less that TurboTax. So, it's okay and quicker than doing it myself I guess but for the money, I may just do it all manually next year.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax Made My Year I was very panicky because I had waited so late to file but Turbo Tax walked me through it without any issues
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is Great! Our Expert did a wonderful job for us and went above and beyond for us.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 3309
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from First year I have had trouble Can't efile state tax, will not let me pay for efileing
Date published: 2022-04-03
Rated 3 out of 5 by from Frustrating if you have K-1s to file Generally Turbotax is fairly straightforward to use. And it's helpful that information and data is carried over from prior years. What is frustrating for me is that I also have a K-1 from an energy partnership, a fairly small investment, that adds hours of frustration to my year-end tax filing using TT. My K-1 only has a handful of figures on it and it should be fairly simple. But by following TT's prompts and entering data from requested line items, I've ended up double-counting items. And it's difficult to "undo" those unless I simply delete the K-1 and start over. I also noticed TT incorrectly assumes my partnership (an LLP) uses a particular method of depreciation, so it adjusts a figure once I've entered it. I usually figure that out later and have to go re-enter it at a different point. For me to check whether things are entered properly requires me to see a printout of my final tax filing. Of course, I can't do this unless I fully pay TT upfront. Of course, I intend to do that, but it's just annoying. Last year, I spent time manually going over my Sch E and all the related IRS instructions, allowing me to finally understand what my Sch E was supposed to look like. I discovered TT had improperly filled out my Schedule E for several years. I had to amend many filings. No cost do it because I got a refund. But what a pain. It would be great if I could simply do direct entry method on the actual Schedule E within TT because I know what this should look like each year and it would save me hours of frustration. But they don't. I've had other K-1s, such as one from a commodity fund, that was not as frustrating.
Date published: 2022-04-03
Rated 5 out of 5 by from Always easy and accurate First time using live and it was super easy. Nicole did everything and answered questions.
Date published: 2022-04-03
Rated 5 out of 5 by from Worked well It worked better than H&R. Easy to use and file taxes
Date published: 2022-04-03
Rated 2 out of 5 by from Turbo Tax is very poorly supported Turbo Tax said that my Minnesota State tax could not be efiled and could not tell me why. I called Turbo Tax support and that rep and his boss could tell me why I could not efile. The Rep did not offer to even look at my taxes. I was able to efile my mother-in-laws state taxes BUT it would not let me efile mine.This is the second year in a row that I have had problems with Turbo Tax. I am ready to find a new product.
Date published: 2022-04-03
Rated 5 out of 5 by from TURBOTAX IS EASY I've used TurboTax for years. Easy and accurate. I will use again.
Date published: 2022-04-03
Rated 1 out of 5 by from 2021 Thumbs Down takes way longer to update, way to much advertising and they charge for everything. Previouse year 2020 tax transfer had less information when transefered to 2021then I expected.
Date published: 2022-04-03
Rated 3 out of 5 by from Easier Than Doing it Myself but Glithcy My returns are little more complicated that just W-2's with side business income and local school district income tax among some of the minor complications. Sometimes the fields it asks to be filled in are not in 100% alignment with the documents I have which requires some interpretation - especially on the state & local taxes. The interface is also a little glitchy. Try not to hit the "back" button - you may find yourself starting all over again and sometimes you don't know where you're going to wind up. Also, it's super spendy. I didn't realize the full cost of it going in. I used to have a CPA do my taxes and he was charging me about $30 less that TurboTax. So, it's okay and quicker than doing it myself I guess but for the money, I may just do it all manually next year.
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax Made My Year I was very panicky because I had waited so late to file but Turbo Tax walked me through it without any issues
Date published: 2022-04-03
Rated 5 out of 5 by from Turbo Tax is Great! Our Expert did a wonderful job for us and went above and beyond for us.
Date published: 2022-04-03
All TurboTax® Offerings Reviews - Page 3309