TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 1 out of 5 by from i was double charged for State (CA) tax and e-file I paid the $45 fee to prepare State Tax (CA) and then ($25) fee to e-file State tax. I purchased both with my Discover card on 9/7 and 9/8/2022. Then when I went to file where it usually says accept or decline audit protection, I was given no choice. So in order to file I had to accept audit protection ($45). I then decided to have payment taken from Fed return. When that was processed it included not only the audit protection but the $25 e-file fee for the CA return. I tried calling customer service (somewhere in the Philippines, judging by the accent; wasted 10 minutes trying to describe my problem; was sent to customer service rep; waited 10, only to hear a click - dead line! I am way beyond angry! Getting problems resolved is impossibly frustrating. I've used Turbo for almost 30 years. I had some minor issues last year I was able to resolve, but this was the last straw! I will be using a different tax prep service next year!
Date published: 2022-09-12
Rated 1 out of 5 by from PPP Loan Forgiveness M-1 Glitch stops Tax Return PPP Loan Forgiveness M-1 Error in 2021 TurboTax has caused me months of frustration. People have been complaining since Feb 2022 and it is still not solved in September of 2022. This is absolutely unacceptable and will likely cause me to look for a solution other than TurboTax for 2022 taxes. Work around from forum finally found in order to be able to submit my taxes: https://ttlc.intuit.com/community/business-taxes/discussion/error-schedule-m-1-items-worksheet-book-txexmpt-in-outstate/00/2428933
Date published: 2022-09-12
Rated 5 out of 5 by from TuboTax makes filling tax forms easy. I experienced difficulty correcting "errors" upon reviews of my forms.
Date published: 2022-09-12
Rated 4 out of 5 by from It's what I use I've been using Turbo Tax for about 10 years. The 2021 return is the 1st time I had to ask for help as I got in an endless loop. The help staff was very helpful. There are two changes I'd like to suggest: a) I print my qrtly pmt form as needed. It'd be nice not to have to wait for potential "upgrades" every quarter. b) The ability to add a password to the file.
Date published: 2022-09-12
Rated 5 out of 5 by from Always a great experience using TurboTax I've used this product for years. I appreciate their efforts to continue to make improvements.
Date published: 2022-09-12
Rated 5 out of 5 by from Full Service 100% worth Using Live was 100% worth it for anything that requires more than a couple of different documents. Was easy to navigate, efficient, and painless.
Date published: 2022-09-12
Rated 5 out of 5 by from Turbo Tax Expert Martisha is awesome! I had a problem with my 2021 taxes and Martisha walked me through the refiling process and resolved the problem! I am so thankful to her for her expertise, time and help.
Date published: 2022-09-12
Rated 5 out of 5 by from TURBO TAX RATING TURBOTAX IS VERY EASY TO USE AND EXTREMELY HELPFULL.
Date published: 2022-09-12
Rated 5 out of 5 by from Great! It was great! very helpful and friendly advice and recommendations
Date published: 2022-09-12
Rated 4 out of 5 by from Gets the job done but there is still missing info. Generally, this works very well. I use the forms method since I have been using this for years but I have a big gripe. There are so many places where I am asked does this or that form apply? but there is no explanation as to what that form or rule is. Don't just link to the IRS rule but provide a layman's quick explanation, then a link.
Date published: 2022-09-12
All TurboTax® Offerings Reviews - Page 331
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from i was double charged for State (CA) tax and e-file I paid the $45 fee to prepare State Tax (CA) and then ($25) fee to e-file State tax. I purchased both with my Discover card on 9/7 and 9/8/2022. Then when I went to file where it usually says accept or decline audit protection, I was given no choice. So in order to file I had to accept audit protection ($45). I then decided to have payment taken from Fed return. When that was processed it included not only the audit protection but the $25 e-file fee for the CA return. I tried calling customer service (somewhere in the Philippines, judging by the accent; wasted 10 minutes trying to describe my problem; was sent to customer service rep; waited 10, only to hear a click - dead line! I am way beyond angry! Getting problems resolved is impossibly frustrating. I've used Turbo for almost 30 years. I had some minor issues last year I was able to resolve, but this was the last straw! I will be using a different tax prep service next year!
Date published: 2022-09-12
Rated 1 out of 5 by from PPP Loan Forgiveness M-1 Glitch stops Tax Return PPP Loan Forgiveness M-1 Error in 2021 TurboTax has caused me months of frustration. People have been complaining since Feb 2022 and it is still not solved in September of 2022. This is absolutely unacceptable and will likely cause me to look for a solution other than TurboTax for 2022 taxes. Work around from forum finally found in order to be able to submit my taxes: https://ttlc.intuit.com/community/business-taxes/discussion/error-schedule-m-1-items-worksheet-book-txexmpt-in-outstate/00/2428933
Date published: 2022-09-12
Rated 5 out of 5 by from TuboTax makes filling tax forms easy. I experienced difficulty correcting "errors" upon reviews of my forms.
Date published: 2022-09-12
Rated 4 out of 5 by from It's what I use I've been using Turbo Tax for about 10 years. The 2021 return is the 1st time I had to ask for help as I got in an endless loop. The help staff was very helpful. There are two changes I'd like to suggest: a) I print my qrtly pmt form as needed. It'd be nice not to have to wait for potential "upgrades" every quarter. b) The ability to add a password to the file.
Date published: 2022-09-12
Rated 5 out of 5 by from Always a great experience using TurboTax I've used this product for years. I appreciate their efforts to continue to make improvements.
Date published: 2022-09-12
Rated 5 out of 5 by from Full Service 100% worth Using Live was 100% worth it for anything that requires more than a couple of different documents. Was easy to navigate, efficient, and painless.
Date published: 2022-09-12
Rated 5 out of 5 by from Turbo Tax Expert Martisha is awesome! I had a problem with my 2021 taxes and Martisha walked me through the refiling process and resolved the problem! I am so thankful to her for her expertise, time and help.
Date published: 2022-09-12
Rated 5 out of 5 by from TURBO TAX RATING TURBOTAX IS VERY EASY TO USE AND EXTREMELY HELPFULL.
Date published: 2022-09-12
Rated 5 out of 5 by from Great! It was great! very helpful and friendly advice and recommendations
Date published: 2022-09-12
Rated 4 out of 5 by from Gets the job done but there is still missing info. Generally, this works very well. I use the forms method since I have been using this for years but I have a big gripe. There are so many places where I am asked does this or that form apply? but there is no explanation as to what that form or rule is. Don't just link to the IRS rule but provide a layman's quick explanation, then a link.
Date published: 2022-09-12
All TurboTax® Offerings Reviews - Page 331