TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 3 out of 5 by from efile returns rejected We efiled Federal and Va tax returns and they were rejected. Also, couldnt get Pa to efile so we are mailing it in. You charged me $25 for each state to efile and now we couldn't do it. I should be refunded the $50.
Date published: 2021-04-28
Rated 5 out of 5 by from TURBOTAX IS AWESOME! TURBOTAX IS EASY TO USE AND IS REASONABLY PRICED!!
Date published: 2021-04-28
Rated 1 out of 5 by from Major error in 2020 version After spending a lot of money to file electronically in two states and Federal taxes, system would not let me do it and 4 hours on telephone with Turbo Tax did not fix the problem. Wouldn't let me file without W-2s but I HAD NO W-2s.
Date published: 2021-04-28
Rated 3 out of 5 by from Software Install is Better This is the first time I've filed online and not installed the software on my machine via DVD or download. I would NOT do it again even if I had to buy a physical DVD from the store. The web page timed out while I as retrieving information from my investment company or took a break for a while. This happened too often or me. In addition the online version didn't seem to be aware of my last return filed with Turbo Tax, which is stored on my computer.
Date published: 2021-04-28
Rated 5 out of 5 by from Great Very helpful and easy to use. I recommend it highly
Date published: 2021-04-28
Rated 5 out of 5 by from USER FRIENDLY I HAVE BEEN USING TURBO TAX FOR YEARS AND I HAVE NEVER BEEN DISAPPOINTED. THIS PROGRAM IS SO EASY THAT ANYONE CAN DO IT. STOP PAYING TAX PREPARES TO DO THIS AND PAYING WAAAAAY TOO MUCH MONEY! TURBOTAX IS BY FAR THE MOST USER FRIENDLY PROGRAM ON THE MARKET
Date published: 2021-04-28
Rated 1 out of 5 by from Horrible will not work with WINDOWS Doesn't work with Windows 10. On support for 8 hours. Wonderful Support person. She was relentless and still no success. Had to use it on a Mac Catalina 10.5.7. Turbo Tax needs to work with ALL Versions not selected NEW versions. Will have to reconsider new program for NEXT YEAR 2021.
Date published: 2021-04-28
Rated 5 out of 5 by from awesome and easy i love using turbo for it is always so simple and easy to follow
Date published: 2021-04-28
Rated 3 out of 5 by from Average I have purchased turbotax for years. This year, I had trouble downloading the software, wouldn't let me use previous email. Customer service couldn't help. Had to use another email. Even though I had last years information saved on the computer, program didn't transfer the information. Had to enter everything like the first year.
Date published: 2021-04-28
Rated 5 out of 5 by from TurboTax Was Great! My experience using TurboTax for our 2020 tax return was terrific. Everything seemed to run smoothly. I found answers to the few questions that came up. The flow of questions and requests to input information was straight-forward and easy. Since I used TurboTax last year much of the initial information was already in place, so I only needed to verify and update it. We will definitely be using TurboTax again for our 2021 tax returns.
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 3297
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from efile returns rejected We efiled Federal and Va tax returns and they were rejected. Also, couldnt get Pa to efile so we are mailing it in. You charged me $25 for each state to efile and now we couldn't do it. I should be refunded the $50.
Date published: 2021-04-28
Rated 5 out of 5 by from TURBOTAX IS AWESOME! TURBOTAX IS EASY TO USE AND IS REASONABLY PRICED!!
Date published: 2021-04-28
Rated 1 out of 5 by from Major error in 2020 version After spending a lot of money to file electronically in two states and Federal taxes, system would not let me do it and 4 hours on telephone with Turbo Tax did not fix the problem. Wouldn't let me file without W-2s but I HAD NO W-2s.
Date published: 2021-04-28
Rated 3 out of 5 by from Software Install is Better This is the first time I've filed online and not installed the software on my machine via DVD or download. I would NOT do it again even if I had to buy a physical DVD from the store. The web page timed out while I as retrieving information from my investment company or took a break for a while. This happened too often or me. In addition the online version didn't seem to be aware of my last return filed with Turbo Tax, which is stored on my computer.
Date published: 2021-04-28
Rated 5 out of 5 by from Great Very helpful and easy to use. I recommend it highly
Date published: 2021-04-28
Rated 5 out of 5 by from USER FRIENDLY I HAVE BEEN USING TURBO TAX FOR YEARS AND I HAVE NEVER BEEN DISAPPOINTED. THIS PROGRAM IS SO EASY THAT ANYONE CAN DO IT. STOP PAYING TAX PREPARES TO DO THIS AND PAYING WAAAAAY TOO MUCH MONEY! TURBOTAX IS BY FAR THE MOST USER FRIENDLY PROGRAM ON THE MARKET
Date published: 2021-04-28
Rated 1 out of 5 by from Horrible will not work with WINDOWS Doesn't work with Windows 10. On support for 8 hours. Wonderful Support person. She was relentless and still no success. Had to use it on a Mac Catalina 10.5.7. Turbo Tax needs to work with ALL Versions not selected NEW versions. Will have to reconsider new program for NEXT YEAR 2021.
Date published: 2021-04-28
Rated 5 out of 5 by from awesome and easy i love using turbo for it is always so simple and easy to follow
Date published: 2021-04-28
Rated 3 out of 5 by from Average I have purchased turbotax for years. This year, I had trouble downloading the software, wouldn't let me use previous email. Customer service couldn't help. Had to use another email. Even though I had last years information saved on the computer, program didn't transfer the information. Had to enter everything like the first year.
Date published: 2021-04-28
Rated 5 out of 5 by from TurboTax Was Great! My experience using TurboTax for our 2020 tax return was terrific. Everything seemed to run smoothly. I found answers to the few questions that came up. The flow of questions and requests to input information was straight-forward and easy. Since I used TurboTax last year much of the initial information was already in place, so I only needed to verify and update it. We will definitely be using TurboTax again for our 2021 tax returns.
Date published: 2021-04-28
All TurboTax® Offerings Reviews - Page 3297