TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 3 out of 5 by from Getting worse year over year. Have used for over 10 years. This year was more buggy than most. Integration with Quickbooks SE was painful (it has been in the past as well, but worse this year). Will keep using because momentum is a strong force, but too many more of these glitches and I'll use a different prep program.
Date published: 2021-04-14
Rated 5 out of 5 by from Fast and Easy One of the fastest and easiest times I've had doing taxes. I forgot to do them till the last minute and turbotax was my best option to do them in time. I was helpful on explaining things to me when I didn't understand the questions and I liked how easy it was to correct my mistakes.
Date published: 2021-04-14
Rated 5 out of 5 by from Very helpful if you have any issues I have been playing catch up this year, filing 2018 and 2019 via paper on Turbotax software and then filing for 2020 using TurboTax Live Basic. Its been very helpful to have a tax expert there to assure me that I'm following the correct steps and asking questions about my info to make sure I'm submitting the correct information.
Date published: 2021-04-14
Rated 5 out of 5 by from Thanks this was god sent I have been homeless and I didn't know how to files with out my w2s in physical from and you all helped me find them and file thank you . You all also help me receive my situlmus which I haven't been able to receive
Date published: 2021-04-14
Rated 4 out of 5 by from TurboTax passes inspection... I have been totally satisfied with TurboTax these past 8 years that I have filed with them. This year there was a situation where I had no choice and was told that I had to use Premier for the $90.00 fee. What happened with free?
Date published: 2021-04-14
Rated 5 out of 5 by from Awesome!! Easy to follow. Best way to prepare tax returns. Been doing it for several year and never had a problem.
Date published: 2021-04-14
Rated 5 out of 5 by from Great Service Great Service always been satisfied. They make it easy to file each year.
Date published: 2021-04-14
Rated 2 out of 5 by from Confusing Instructions with no help available. Everything was fine until the end. I tried to file electronically, but there was an error in the state return I could not solve. It made no sense whatsoever. When I tried to get help I got an electronic helper that hung up after one exchange and would not accept my response. Further, when I went back to my form, it kept cycling through the same questions over and over. This program definitely needs some more testing and debugging. I lam still hung up. The state says I must file electronically, Turbotax says no. I cant get any help. Next year I am back to H&R.
Date published: 2021-04-14
Rated 5 out of 5 by from Outstanding Did my taxes by myself for the first time and it was so easy with turbo tax.
Date published: 2021-04-14
Rated 5 out of 5 by from Very Good Filing was Very Easy. Will definitely recommend to friends
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3284
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Getting worse year over year. Have used for over 10 years. This year was more buggy than most. Integration with Quickbooks SE was painful (it has been in the past as well, but worse this year). Will keep using because momentum is a strong force, but too many more of these glitches and I'll use a different prep program.
Date published: 2021-04-14
Rated 5 out of 5 by from Fast and Easy One of the fastest and easiest times I've had doing taxes. I forgot to do them till the last minute and turbotax was my best option to do them in time. I was helpful on explaining things to me when I didn't understand the questions and I liked how easy it was to correct my mistakes.
Date published: 2021-04-14
Rated 5 out of 5 by from Very helpful if you have any issues I have been playing catch up this year, filing 2018 and 2019 via paper on Turbotax software and then filing for 2020 using TurboTax Live Basic. Its been very helpful to have a tax expert there to assure me that I'm following the correct steps and asking questions about my info to make sure I'm submitting the correct information.
Date published: 2021-04-14
Rated 5 out of 5 by from Thanks this was god sent I have been homeless and I didn't know how to files with out my w2s in physical from and you all helped me find them and file thank you . You all also help me receive my situlmus which I haven't been able to receive
Date published: 2021-04-14
Rated 4 out of 5 by from TurboTax passes inspection... I have been totally satisfied with TurboTax these past 8 years that I have filed with them. This year there was a situation where I had no choice and was told that I had to use Premier for the $90.00 fee. What happened with free?
Date published: 2021-04-14
Rated 5 out of 5 by from Awesome!! Easy to follow. Best way to prepare tax returns. Been doing it for several year and never had a problem.
Date published: 2021-04-14
Rated 5 out of 5 by from Great Service Great Service always been satisfied. They make it easy to file each year.
Date published: 2021-04-14
Rated 2 out of 5 by from Confusing Instructions with no help available. Everything was fine until the end. I tried to file electronically, but there was an error in the state return I could not solve. It made no sense whatsoever. When I tried to get help I got an electronic helper that hung up after one exchange and would not accept my response. Further, when I went back to my form, it kept cycling through the same questions over and over. This program definitely needs some more testing and debugging. I lam still hung up. The state says I must file electronically, Turbotax says no. I cant get any help. Next year I am back to H&R.
Date published: 2021-04-14
Rated 5 out of 5 by from Outstanding Did my taxes by myself for the first time and it was so easy with turbo tax.
Date published: 2021-04-14
Rated 5 out of 5 by from Very Good Filing was Very Easy. Will definitely recommend to friends
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3284