TURBOTAX CUSTOMER REVIEWS
TurboTax Deluxe Reviews
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Rated 1 out of 5 by Animallover420 from They upgraded my free file to a aid file I went to file my taxes for free through turbo tax, but they made me upgrade without asking for my permission and charged me over $100 USD to file. I do not make much and that is more than my tax return allows. I strongly do not suggest using this service if they do not offer free filing and automatically upgrade you without asking.
Date published: 2023-04-13
Rated 2 out of 5 by MAW2001 from TurboTax took way too long to use I had a number of questions that live people and chat support couldn't answer. Had to work with more than 8 different people, had my calls dropped twice, forwarded to others numerous times, and had promised return call never returned.
Date published: 2023-04-13
Rated 5 out of 5 by csinc from Very easy to use! Turbo tax is a great tool to guide you through your taxes. The iterative and Q&A format takes a lot of the complexity out of the process. I would highly recommend!
Date published: 2023-04-13
Rated 4 out of 5 by lostatthestart from made a headache easlier made a headache alot easlier just fill in the blanks
Date published: 2023-04-13
Rated 5 out of 5 by Alyss18 from Easy and not as scary as I thought It's super thorough and made me feel like I could check everything and it's accuracy multiple times. It definitely is way easier than I thought it would be and took the stress out of filing taxes.
Date published: 2023-04-13
Rated 3 out of 5 by null from Turbo Tax is expensive Turbo Tax is expensive. Especially the state return. The state return cost more because TT knows I am stressed and will pay more to end the stressful experience.
Date published: 2023-04-13
Rated 3 out of 5 by Sandy35900 from Did not have form updated in system that was need No 8915F form was available to use so had to delete information for deduction. Google it and it read that Turbo Tax updated the form in March, 2023. I was completing taxes in April.
Date published: 2023-04-13
Rated 2 out of 5 by josh tt from paying filling fee logging into account to pay filling fee was a real pain. I wanted to e file but had to pay, i forgot my account login, of course it's been 1 year since last used. unable to reset password called for help which was difficult at best. decided to to just create a new account which i did faster than the help line could help me reset password.
Date published: 2023-04-13
Rated 4 out of 5 by gb 03 from Still works after many years of use... I have been using Turbo Tax since the 90's and it has done the job for me. I intend to continue to use it in the future, it just works.
Date published: 2023-04-13
Rated 1 out of 5 by 1 F R 2 from For years we have used your product but no more. One can write a great review when the product does not favor the user but those entities , including Turbo Tax, that focuses on making more money with its use. Bottom line, the Deluxe CD price serves only as a down payment on confusion.
All TurboTax® Offerings Reviews - Page 3277
Date published: 2023-04-13
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by Animallover420 from They upgraded my free file to a aid file I went to file my taxes for free through turbo tax, but they made me upgrade without asking for my permission and charged me over $100 USD to file. I do not make much and that is more than my tax return allows. I strongly do not suggest using this service if they do not offer free filing and automatically upgrade you without asking.
Date published: 2023-04-13
Rated 2 out of 5 by MAW2001 from TurboTax took way too long to use I had a number of questions that live people and chat support couldn't answer. Had to work with more than 8 different people, had my calls dropped twice, forwarded to others numerous times, and had promised return call never returned.
Date published: 2023-04-13
Rated 5 out of 5 by csinc from Very easy to use! Turbo tax is a great tool to guide you through your taxes. The iterative and Q&A format takes a lot of the complexity out of the process. I would highly recommend!
Date published: 2023-04-13
Rated 4 out of 5 by lostatthestart from made a headache easlier made a headache alot easlier just fill in the blanks
Date published: 2023-04-13
Rated 5 out of 5 by Alyss18 from Easy and not as scary as I thought It's super thorough and made me feel like I could check everything and it's accuracy multiple times. It definitely is way easier than I thought it would be and took the stress out of filing taxes.
Date published: 2023-04-13
Rated 3 out of 5 by null from Turbo Tax is expensive Turbo Tax is expensive. Especially the state return. The state return cost more because TT knows I am stressed and will pay more to end the stressful experience.
Date published: 2023-04-13
Rated 3 out of 5 by Sandy35900 from Did not have form updated in system that was need No 8915F form was available to use so had to delete information for deduction. Google it and it read that Turbo Tax updated the form in March, 2023. I was completing taxes in April.
Date published: 2023-04-13
Rated 2 out of 5 by josh tt from paying filling fee logging into account to pay filling fee was a real pain. I wanted to e file but had to pay, i forgot my account login, of course it's been 1 year since last used. unable to reset password called for help which was difficult at best. decided to to just create a new account which i did faster than the help line could help me reset password.
Date published: 2023-04-13
Rated 4 out of 5 by gb 03 from Still works after many years of use... I have been using Turbo Tax since the 90's and it has done the job for me. I intend to continue to use it in the future, it just works.
Date published: 2023-04-13
Rated 1 out of 5 by 1 F R 2 from For years we have used your product but no more. One can write a great review when the product does not favor the user but those entities , including Turbo Tax, that focuses on making more money with its use. Bottom line, the Deluxe CD price serves only as a down payment on confusion.
All TurboTax® Offerings Reviews - Page 3277
Date published: 2023-04-13