TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 2 out of 5 by from This is the last year I'll use TurboTax Tired of being stuck in update purgatory (I have another word for it, but I can't use swear words) . Everything I try to do, I get an error that the program must update. The update invariably fails. Tried every troubleshooting step suggested by Intuit and others. Tried to manually update, and the update program said I didn't have TurboTax installed! As a programmer and IT Analyst, I have no patience for this kind of sloppy programming, especially for something as basic as an update program. I expect there to be some bugs in an app, but this is ridiculous! I could have done my taxes faster by hand, with a lot less headaches. I'll be looking for a new tax prep program for next year...
Date published: 2021-05-14
Rated 4 out of 5 by from Good, but Everything worked well except for processing the excess IRA contribution that I reported and indicated that I had requested excess be removed before May 17 but TurboTax asked form number from line 9 of 4852 which is not a number and it would not let me enter NA. Also form 4852 was based on 1099-R for this excess which I won't get until February 2022.
Date published: 2021-05-14
Rated 5 out of 5 by from Awesome Excellent product and great for estate filing, Very thorough
Date published: 2021-05-14
Rated 5 out of 5 by from GREAT SERVICE The agents that helped me were able to answer my questions efficiently and were friendly. They walked through step by step through any questions I had and it made me feel like i was the only person they were worried about talking to.
Date published: 2021-05-14
Rated 5 out of 5 by from The best! Turbo Tax makes it very easy to file and its free and safe!
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is Awesome It was so easy to file and answered all of my questions!
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is easy and quick I've been using it for years now, very easy and simple to use.
Date published: 2021-05-14
Rated 4 out of 5 by from Makes taxes a little simpler They definitely try to help break things down in a way that humans can read, and offer explanations where it might still be confusing.
Date published: 2021-05-14
Rated 5 out of 5 by from Super Impressed w/ the live support I had the best support representative on chat. She truly made my tax experience so much easier than I expected. I am raving to all my friends about how amazing it was - thank you so much!
Date published: 2021-05-14
Rated 3 out of 5 by from SOSO They need to tell all fees upfront Otherwise it was ok
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 3241
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from This is the last year I'll use TurboTax Tired of being stuck in update purgatory (I have another word for it, but I can't use swear words) . Everything I try to do, I get an error that the program must update. The update invariably fails. Tried every troubleshooting step suggested by Intuit and others. Tried to manually update, and the update program said I didn't have TurboTax installed! As a programmer and IT Analyst, I have no patience for this kind of sloppy programming, especially for something as basic as an update program. I expect there to be some bugs in an app, but this is ridiculous! I could have done my taxes faster by hand, with a lot less headaches. I'll be looking for a new tax prep program for next year...
Date published: 2021-05-14
Rated 4 out of 5 by from Good, but Everything worked well except for processing the excess IRA contribution that I reported and indicated that I had requested excess be removed before May 17 but TurboTax asked form number from line 9 of 4852 which is not a number and it would not let me enter NA. Also form 4852 was based on 1099-R for this excess which I won't get until February 2022.
Date published: 2021-05-14
Rated 5 out of 5 by from Awesome Excellent product and great for estate filing, Very thorough
Date published: 2021-05-14
Rated 5 out of 5 by from GREAT SERVICE The agents that helped me were able to answer my questions efficiently and were friendly. They walked through step by step through any questions I had and it made me feel like i was the only person they were worried about talking to.
Date published: 2021-05-14
Rated 5 out of 5 by from The best! Turbo Tax makes it very easy to file and its free and safe!
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is Awesome It was so easy to file and answered all of my questions!
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is easy and quick I've been using it for years now, very easy and simple to use.
Date published: 2021-05-14
Rated 4 out of 5 by from Makes taxes a little simpler They definitely try to help break things down in a way that humans can read, and offer explanations where it might still be confusing.
Date published: 2021-05-14
Rated 5 out of 5 by from Super Impressed w/ the live support I had the best support representative on chat. She truly made my tax experience so much easier than I expected. I am raving to all my friends about how amazing it was - thank you so much!
Date published: 2021-05-14
Rated 3 out of 5 by from SOSO They need to tell all fees upfront Otherwise it was ok
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 3241