TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

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Rated 3 out of 5 by from Not like it used to be Seems to be errors in the app this year. There are places where no appropriate response option was available for what I needed to do. The explanation and calculation for a Social Security previous year lump sum were obscure and impossible to tell if I was entering the correct info. Fees are hidden until you're in so deep you don't want to back out. For example, the app prepares your state return for FREE but charges you $50 something to FILE. Then there's an additional $39 fee for using the bank that processes your refund. Should be stated up front what your charges are likely to be.
Date published: 2023-04-13
Rated 1 out of 5 by from POOR EXPLANATIONS OF INSTRUCTIONS FOR AMENDED TAX RETURN...i have been running ROUND IN CIRCLES TRYING TO FIGURE OUT WHY MY TAX RETURN KEPT BOUNCING...just now finding out the instructions from a random forum I found off of google....IN THE FUTURE PLEASE BE CLEARER WITH WHAT STEPPS NEED TO BE TAKEN TO FILE AN AENDED TAX RETURN...I CANT E-FILE, IT HAS TO BE SENT IN THE MAIL
Date published: 2023-04-13
Rated 5 out of 5 by from Great Very easy to use. Friendly service. All my questions were answered.
Date published: 2023-04-13
Rated 2 out of 5 by from Turbo tax had many unending loops this year I started filling out my taxes early. Unlike previous years Turbo tax did not walk me step by step through my income and expenses but instead skipped over whole areas of my taxes to the end saying I was done. But when I asked it to check, it went into endless loops without helping me to figure out what to fix. It was a disappointment compared to other years. In addition, I had to log out one more than one occasion and log back in so that it would take my changes.
Date published: 2023-04-13
Rated 5 out of 5 by from Love turbo tax It’s good and a very god company jdjssnsbbsnsnammm
Date published: 2023-04-13
Rated 5 out of 5 by from I use U every year can't be happier It was a bit tuff to review new phone always happy with your system
Date published: 2023-04-13
Rated 5 out of 5 by from love it I'm no expert but they do help me a lot with our taxes
Date published: 2023-04-13
Rated 2 out of 5 by from 10x more to file than Return TurboTax raked me over the coals. I like the peace of mind that the taxes are done, but that’s the extent of the good I can report.
Date published: 2023-04-13
Rated 5 out of 5 by from Easy to use Turbo tax makes finding definitions and explanations user friendly, removing much of the stress of filing taxes
Date published: 2023-04-13
Rated 3 out of 5 by from Some things are not explained simple enough. For the lay person trying to do their own business and personal tax return, some items are not explained in detail enough, especially when you are closing a business on 12/31/2023 and you took, in previous years, Section 179 depreciation. It gets complicated and situations and words are not explained clearly enough. I finally had to go on line for my answers, hoping the websites I read were accurate.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3237
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Not like it used to be Seems to be errors in the app this year. There are places where no appropriate response option was available for what I needed to do. The explanation and calculation for a Social Security previous year lump sum were obscure and impossible to tell if I was entering the correct info. Fees are hidden until you're in so deep you don't want to back out. For example, the app prepares your state return for FREE but charges you $50 something to FILE. Then there's an additional $39 fee for using the bank that processes your refund. Should be stated up front what your charges are likely to be.
Date published: 2023-04-13
Rated 1 out of 5 by from POOR EXPLANATIONS OF INSTRUCTIONS FOR AMENDED TAX RETURN...i have been running ROUND IN CIRCLES TRYING TO FIGURE OUT WHY MY TAX RETURN KEPT BOUNCING...just now finding out the instructions from a random forum I found off of google....IN THE FUTURE PLEASE BE CLEARER WITH WHAT STEPPS NEED TO BE TAKEN TO FILE AN AENDED TAX RETURN...I CANT E-FILE, IT HAS TO BE SENT IN THE MAIL
Date published: 2023-04-13
Rated 5 out of 5 by from Great Very easy to use. Friendly service. All my questions were answered.
Date published: 2023-04-13
Rated 2 out of 5 by from Turbo tax had many unending loops this year I started filling out my taxes early. Unlike previous years Turbo tax did not walk me step by step through my income and expenses but instead skipped over whole areas of my taxes to the end saying I was done. But when I asked it to check, it went into endless loops without helping me to figure out what to fix. It was a disappointment compared to other years. In addition, I had to log out one more than one occasion and log back in so that it would take my changes.
Date published: 2023-04-13
Rated 5 out of 5 by from Love turbo tax It’s good and a very god company jdjssnsbbsnsnammm
Date published: 2023-04-13
Rated 5 out of 5 by from I use U every year can't be happier It was a bit tuff to review new phone always happy with your system
Date published: 2023-04-13
Rated 5 out of 5 by from love it I'm no expert but they do help me a lot with our taxes
Date published: 2023-04-13
Rated 2 out of 5 by from 10x more to file than Return TurboTax raked me over the coals. I like the peace of mind that the taxes are done, but that’s the extent of the good I can report.
Date published: 2023-04-13
Rated 5 out of 5 by from Easy to use Turbo tax makes finding definitions and explanations user friendly, removing much of the stress of filing taxes
Date published: 2023-04-13
Rated 3 out of 5 by from Some things are not explained simple enough. For the lay person trying to do their own business and personal tax return, some items are not explained in detail enough, especially when you are closing a business on 12/31/2023 and you took, in previous years, Section 179 depreciation. It gets complicated and situations and words are not explained clearly enough. I finally had to go on line for my answers, hoping the websites I read were accurate.
Date published: 2023-04-13
All TurboTax® Offerings Reviews - Page 3237