TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 4 out of 5 by from A great help! However, room for improvement. I have been using TurboTax since its beginning days. At this time I would like to see two improvements- 1. The users should be able to go from Desktop to Online versions and vice versa for the same Tax year. It is mystery to me why this feature is not supported. 2. Why not make e-file of both Federal and State Returns as a standard offering (no options, no extra fees)? Your users will appreciate it.
Date published: 2022-04-05
Rated 5 out of 5 by from Easy to use My state rejected my return. Turbo tax notified me via email. I found the problem from my paper copies and was able to amend my return.
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo tax has made taxes doable. Thank you for all the assistance. You made my life alot easier with your help.
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax is awesome . I am impressed how smart is the software. I have seen other artificial intelligence staff. This is well done.
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax is a great resource! Richard from Turbo Tax was professional, a great communicator, and responded in a timely manner!
Date published: 2022-04-05
Rated 5 out of 5 by from Excellent Customer Service I had a few unique situations that lead me utilizing a tax expert via the chat feature. It was well worth my time and effort seeing as they were able to find me an additional large sum of money to add to my return.
Date published: 2022-04-05
Rated 5 out of 5 by from A Great Way To Do Taxes Each year taxes get more challenging. Turbo Tax makes the process easier.
Date published: 2022-04-05
Rated 5 out of 5 by from Was great Great people, easy to work with. Will use them again next year
Date published: 2022-04-05
Rated 1 out of 5 by from More expensive than local CPA More expensive than a local CPA but due to me waiting until last minute I had no choice. Will not use next year.
Date published: 2022-04-05
Rated 1 out of 5 by from Price changes on the fly, poor customer service TurboTax desktop app advertises $20 state e-filing fee in the app, but changes it to $25 on checkout. Called their support line, the first person I spoke to initially told me the extra $5 was a "tax" but then forwarded me to a supervisor who connected remotely to my PC to see the issue - after explaining the issue to the supervisor, she told me she would find out who I needed to talk to, put me on hold for 5-10 minutes, and then hung up on me. Very disappointed, very poor service.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 3187
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from A great help! However, room for improvement. I have been using TurboTax since its beginning days. At this time I would like to see two improvements- 1. The users should be able to go from Desktop to Online versions and vice versa for the same Tax year. It is mystery to me why this feature is not supported. 2. Why not make e-file of both Federal and State Returns as a standard offering (no options, no extra fees)? Your users will appreciate it.
Date published: 2022-04-05
Rated 5 out of 5 by from Easy to use My state rejected my return. Turbo tax notified me via email. I found the problem from my paper copies and was able to amend my return.
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo tax has made taxes doable. Thank you for all the assistance. You made my life alot easier with your help.
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax is awesome . I am impressed how smart is the software. I have seen other artificial intelligence staff. This is well done.
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax is a great resource! Richard from Turbo Tax was professional, a great communicator, and responded in a timely manner!
Date published: 2022-04-05
Rated 5 out of 5 by from Excellent Customer Service I had a few unique situations that lead me utilizing a tax expert via the chat feature. It was well worth my time and effort seeing as they were able to find me an additional large sum of money to add to my return.
Date published: 2022-04-05
Rated 5 out of 5 by from A Great Way To Do Taxes Each year taxes get more challenging. Turbo Tax makes the process easier.
Date published: 2022-04-05
Rated 5 out of 5 by from Was great Great people, easy to work with. Will use them again next year
Date published: 2022-04-05
Rated 1 out of 5 by from More expensive than local CPA More expensive than a local CPA but due to me waiting until last minute I had no choice. Will not use next year.
Date published: 2022-04-05
Rated 1 out of 5 by from Price changes on the fly, poor customer service TurboTax desktop app advertises $20 state e-filing fee in the app, but changes it to $25 on checkout. Called their support line, the first person I spoke to initially told me the extra $5 was a "tax" but then forwarded me to a supervisor who connected remotely to my PC to see the issue - after explaining the issue to the supervisor, she told me she would find out who I needed to talk to, put me on hold for 5-10 minutes, and then hung up on me. Very disappointed, very poor service.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 3187