TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax is Excellent! I have been using Turbo Tax for about 25 years and each year I complete my taxes, I still think that Turbo Tax is an amazing product. Keep up the great work!
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is Excellent!!!! Easy to use and great LIVE service when you need it!
Date published: 2021-05-14
Rated 5 out of 5 by from Life Saver! Total life saver, I waited literal days before the end of the tax season to file and Angela was incredibly helpful. We got everything done so fast! She was pleasant and answered all my questions with great depth to help me understand everything I needed to complete my filing. This is my second time using TurboTax but my first time with a representative and I will surely be using this service from now on thanks to its total convenience.
Date published: 2021-05-14
Rated 2 out of 5 by from Difficulty with online not populating. Not a great product and expensive considering little that Turbo provides. Also difficulty with populating certain pages online. And adding an additional expense for using credit card to pay is ridiculous.
Date published: 2021-05-14
Rated 5 out of 5 by from Easy as can be Simple and to the point question with direction on how to answer
Date published: 2021-05-14
Rated 1 out of 5 by from Sux this year It would not update forcing me to file by mail. This is not what I paid for!
Date published: 2021-05-14
Rated 5 out of 5 by from Good Guide Guides you through the facets of each crook-and-nanny.
Date published: 2021-05-14
Rated 4 out of 5 by from Turbo tax is more than I expected. It was easier than I thought so I will definitely use it next time. Really nice people, helpful respectful, and knowledgeable. I didn't care for chat that much however. Live is really really good!
Date published: 2021-05-14
Rated 3 out of 5 by from Great product with sneaky fees The walkthrough is easy to follow, meticulous, and thorough. You can explore and get information on a wide variety of tax subjects. The additive fees left me feeling price gouged. I paid over $80 for TurboTax Premier with State Returns. What the software didn't state was I had to pay for the State filing, which is misleading. Then there's the add-on Audit Assist that states it's $40. Not written in numeric format is the additional forty dollar fee for setting up Audit Assist. And if you elect to pay the fees from your return, there's a fee for that. When the final offer of product to jumpstart my taxes in November popped up, I saw another wallet grab. Just be up front and clear about the charges, then I might I purchased the upsell.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is a very good tool Great life chat and follow up with good and sound advice
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 3159
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax is Excellent! I have been using Turbo Tax for about 25 years and each year I complete my taxes, I still think that Turbo Tax is an amazing product. Keep up the great work!
Date published: 2021-05-14
Rated 5 out of 5 by from TurboTax is Excellent!!!! Easy to use and great LIVE service when you need it!
Date published: 2021-05-14
Rated 5 out of 5 by from Life Saver! Total life saver, I waited literal days before the end of the tax season to file and Angela was incredibly helpful. We got everything done so fast! She was pleasant and answered all my questions with great depth to help me understand everything I needed to complete my filing. This is my second time using TurboTax but my first time with a representative and I will surely be using this service from now on thanks to its total convenience.
Date published: 2021-05-14
Rated 2 out of 5 by from Difficulty with online not populating. Not a great product and expensive considering little that Turbo provides. Also difficulty with populating certain pages online. And adding an additional expense for using credit card to pay is ridiculous.
Date published: 2021-05-14
Rated 5 out of 5 by from Easy as can be Simple and to the point question with direction on how to answer
Date published: 2021-05-14
Rated 1 out of 5 by from Sux this year It would not update forcing me to file by mail. This is not what I paid for!
Date published: 2021-05-14
Rated 5 out of 5 by from Good Guide Guides you through the facets of each crook-and-nanny.
Date published: 2021-05-14
Rated 4 out of 5 by from Turbo tax is more than I expected. It was easier than I thought so I will definitely use it next time. Really nice people, helpful respectful, and knowledgeable. I didn't care for chat that much however. Live is really really good!
Date published: 2021-05-14
Rated 3 out of 5 by from Great product with sneaky fees The walkthrough is easy to follow, meticulous, and thorough. You can explore and get information on a wide variety of tax subjects. The additive fees left me feeling price gouged. I paid over $80 for TurboTax Premier with State Returns. What the software didn't state was I had to pay for the State filing, which is misleading. Then there's the add-on Audit Assist that states it's $40. Not written in numeric format is the additional forty dollar fee for setting up Audit Assist. And if you elect to pay the fees from your return, there's a fee for that. When the final offer of product to jumpstart my taxes in November popped up, I saw another wallet grab. Just be up front and clear about the charges, then I might I purchased the upsell.
Date published: 2021-05-14
Rated 5 out of 5 by from Turbo Tax is a very good tool Great life chat and follow up with good and sound advice
Date published: 2021-05-14
All TurboTax® Offerings Reviews - Page 3159