TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbotax is Awesome!!!! Great and easy to use. Reccommend to anyone. Would definitely use again.
Date published: 2021-05-17
Rated 3 out of 5 by from The representatives were knowledge able in the sof I believe that the soft ware has mistakes in calculation, especially in form 1116 where the program calculate my income incorrectly. Attempts to clarify the confusion with multiple representatives failed.
Date published: 2021-05-17
Rated 3 out of 5 by from TT Business Software Glitches Prohibit e-filing Overall, a decent product with occasional glitches that still aren't remedied after repeated and extremely lengthy phone calls to both the Accounting & IT Departments to fix them. Due to the ongoing (several years now) issue with the federal form 3800 drop down menu for inputting a general business credit carryforward, back, etc. at the bottom of the form, line 3 - type of potential credit, there is no matching selection for the general business credit carryforward, back, etc. in the drop down menu to fill in that line. There is also no manual way to enter anything either. This results in a no entry for that line item and an error code that prohibits e-filing of both federal and state returns. The only way to file the completed and otherwise 100% correct returns is to print them out and physically mail them to the appropriate agencies. It's really inexcusable that such a simple issue can't be easily rectified by adding the three matching items to the drop down menu for line 3 from the two lines above it, thereby eliminating the problem. It would be wonderful if we didn't have to waste so much additional time, reams of paper, ink, postage, specialty envelopes and fuel by having to mail everything in via snail mail. Get your act together Intuit and TurboTax!!!
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is wonderful program to use. Using TurboTax allows me to help family members with filing their taxes in a timely and efficient manner. TurboTax makes filing easy and fairly painless.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Great! The experience was great. I procrastinated and didn't want to do it, but TurboTaxmade it short and sweet!
Date published: 2021-05-17
Rated 1 out of 5 by from Will Never Be Using TurboTax Again Have been a loyal customer for years, this being the fourth year in a row using TurboTax to file my taxes. I have never paid a cent in the past. Literally not even a dollar. This year all of a sudden it's $50 per state filed (I usually file for two states as I live part time in two different locations), meaning a hefty $100 fee for me, when just last year the same thing was free. Not to mention I was forced to upgrade this year for NO reason whatsoever. I understand you think you have loyal customers, but you are wrong. We were loyal because you were free and helpful, you won't be seeing much business next year. I guarantee it.
Date published: 2021-05-17
Rated 5 out of 5 by from VERY EASY TO FOLLOW The website was very easy to use, uploading stock info from robinhood was a breeze
Date published: 2021-05-17
Rated 5 out of 5 by from Lived up to its reputation and advertising 1st time for me using a crypto currency tracking software. Integration was easy. I chatted with an agent who walked me through, since I had a few questions. Apart from my ignorance, it worked flawlessly.
Date published: 2021-05-17
Rated 5 out of 5 by from I have used turbo tax since 2002 I have used turbo tax for many years. I notice that is always up to date and all the complicated changes area easy to follow. If I have a question the support team i there to help. They are great at answering questions.
Date published: 2021-05-17
Rated 5 out of 5 by from Long-time User of TurboTax Stressed out because I left it to the last possible day and then couldn't find my tax folder!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 3156
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbotax is Awesome!!!! Great and easy to use. Reccommend to anyone. Would definitely use again.
Date published: 2021-05-17
Rated 3 out of 5 by from The representatives were knowledge able in the sof I believe that the soft ware has mistakes in calculation, especially in form 1116 where the program calculate my income incorrectly. Attempts to clarify the confusion with multiple representatives failed.
Date published: 2021-05-17
Rated 3 out of 5 by from TT Business Software Glitches Prohibit e-filing Overall, a decent product with occasional glitches that still aren't remedied after repeated and extremely lengthy phone calls to both the Accounting & IT Departments to fix them. Due to the ongoing (several years now) issue with the federal form 3800 drop down menu for inputting a general business credit carryforward, back, etc. at the bottom of the form, line 3 - type of potential credit, there is no matching selection for the general business credit carryforward, back, etc. in the drop down menu to fill in that line. There is also no manual way to enter anything either. This results in a no entry for that line item and an error code that prohibits e-filing of both federal and state returns. The only way to file the completed and otherwise 100% correct returns is to print them out and physically mail them to the appropriate agencies. It's really inexcusable that such a simple issue can't be easily rectified by adding the three matching items to the drop down menu for line 3 from the two lines above it, thereby eliminating the problem. It would be wonderful if we didn't have to waste so much additional time, reams of paper, ink, postage, specialty envelopes and fuel by having to mail everything in via snail mail. Get your act together Intuit and TurboTax!!!
Date published: 2021-05-17
Rated 5 out of 5 by from TurboTax is wonderful program to use. Using TurboTax allows me to help family members with filing their taxes in a timely and efficient manner. TurboTax makes filing easy and fairly painless.
Date published: 2021-05-17
Rated 5 out of 5 by from Turbo Tax is Great! The experience was great. I procrastinated and didn't want to do it, but TurboTaxmade it short and sweet!
Date published: 2021-05-17
Rated 1 out of 5 by from Will Never Be Using TurboTax Again Have been a loyal customer for years, this being the fourth year in a row using TurboTax to file my taxes. I have never paid a cent in the past. Literally not even a dollar. This year all of a sudden it's $50 per state filed (I usually file for two states as I live part time in two different locations), meaning a hefty $100 fee for me, when just last year the same thing was free. Not to mention I was forced to upgrade this year for NO reason whatsoever. I understand you think you have loyal customers, but you are wrong. We were loyal because you were free and helpful, you won't be seeing much business next year. I guarantee it.
Date published: 2021-05-17
Rated 5 out of 5 by from VERY EASY TO FOLLOW The website was very easy to use, uploading stock info from robinhood was a breeze
Date published: 2021-05-17
Rated 5 out of 5 by from Lived up to its reputation and advertising 1st time for me using a crypto currency tracking software. Integration was easy. I chatted with an agent who walked me through, since I had a few questions. Apart from my ignorance, it worked flawlessly.
Date published: 2021-05-17
Rated 5 out of 5 by from I have used turbo tax since 2002 I have used turbo tax for many years. I notice that is always up to date and all the complicated changes area easy to follow. If I have a question the support team i there to help. They are great at answering questions.
Date published: 2021-05-17
Rated 5 out of 5 by from Long-time User of TurboTax Stressed out because I left it to the last possible day and then couldn't find my tax folder!
Date published: 2021-05-17
All TurboTax® Offerings Reviews - Page 3156