TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 2 out of 5 by from Easy enough to use but beware of fees The site is honestly easy enough to use, and if you have complicated enough taxes that Deluxe is the right path for you, then that's fine, but mine are extremely straightforward. Just one form of income, no dependents, no partner, no complex expenses. I went into this expecting a nice, easy, and most importantly FREE filing experience as I've always done since I started paying taxes almost a decade ago. Last year, I filed completely for free with Turbo Tax and it was great! Unfortunately this year, that was no longer the case. Despite nothing having changed in my tax situation, one single, necessary form was enough to require me paying the Deluxe fee, as well as the state fee on top of that (which they were NOT clear enough about at the start). Honestly, I'll be looking at other companies next year. Highly disappointing.
Date published: 2022-03-31
Rated 1 out of 5 by from Not worth the time or money For the amount that you have to pay for this service you would think it would be better. It is not. The result I was given is the same result I could have got in less time and a WHOLE LOT less money. Couple this with the rep being late or missing meetings it was just not worth it at all. Also along with all this the rep told me that I could file my taxes this weekend with no problem then sent me a message in the middle of the night that instead I had to file right away or everything would be sent back to square one. What kind of service is that????? After close to a decade using Turbotax I will never again.
Date published: 2022-03-31
Rated 1 out of 5 by from Turbo tax is getting worse and worse Turbo tax is getting more invasive with personal information. They use sneaky tactics to try to sell more expensive products. They don't take no for an answer and keep asking the same questions repeatedly. I will switch to another company's product if they don't stop this kind of behavior.
Date published: 2022-03-31
Rated 5 out of 5 by from Great Program Truly amazing support and assistance through the whole return process.
Date published: 2022-03-31
Rated 5 out of 5 by from Well worth the money My preparer was timely, friendly, and very responsive to any query I made. I have used the live service two years running and it has been worth every penny.
Date published: 2022-03-31
Rated 5 out of 5 by from turbotax is really easy its awesome turbotax is really easy to use and they help you in everything
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo tax was very easy way to do my taxes He was helpful and very experienced and quick to file my taxes.
Date published: 2022-03-31
Rated 4 out of 5 by from Simple to use Easy to use - jeez it was great now Im not so sure
Date published: 2022-03-31
Rated 5 out of 5 by from Good service helpful with knowing what information is needed for my filing
Date published: 2022-03-31
Rated 4 out of 5 by from turbo tax is good the process was smooth. my w2 got from trinet which I didn't have to fill the forms myself
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 3149
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Easy enough to use but beware of fees The site is honestly easy enough to use, and if you have complicated enough taxes that Deluxe is the right path for you, then that's fine, but mine are extremely straightforward. Just one form of income, no dependents, no partner, no complex expenses. I went into this expecting a nice, easy, and most importantly FREE filing experience as I've always done since I started paying taxes almost a decade ago. Last year, I filed completely for free with Turbo Tax and it was great! Unfortunately this year, that was no longer the case. Despite nothing having changed in my tax situation, one single, necessary form was enough to require me paying the Deluxe fee, as well as the state fee on top of that (which they were NOT clear enough about at the start). Honestly, I'll be looking at other companies next year. Highly disappointing.
Date published: 2022-03-31
Rated 1 out of 5 by from Not worth the time or money For the amount that you have to pay for this service you would think it would be better. It is not. The result I was given is the same result I could have got in less time and a WHOLE LOT less money. Couple this with the rep being late or missing meetings it was just not worth it at all. Also along with all this the rep told me that I could file my taxes this weekend with no problem then sent me a message in the middle of the night that instead I had to file right away or everything would be sent back to square one. What kind of service is that????? After close to a decade using Turbotax I will never again.
Date published: 2022-03-31
Rated 1 out of 5 by from Turbo tax is getting worse and worse Turbo tax is getting more invasive with personal information. They use sneaky tactics to try to sell more expensive products. They don't take no for an answer and keep asking the same questions repeatedly. I will switch to another company's product if they don't stop this kind of behavior.
Date published: 2022-03-31
Rated 5 out of 5 by from Great Program Truly amazing support and assistance through the whole return process.
Date published: 2022-03-31
Rated 5 out of 5 by from Well worth the money My preparer was timely, friendly, and very responsive to any query I made. I have used the live service two years running and it has been worth every penny.
Date published: 2022-03-31
Rated 5 out of 5 by from turbotax is really easy its awesome turbotax is really easy to use and they help you in everything
Date published: 2022-03-31
Rated 5 out of 5 by from Turbo tax was very easy way to do my taxes He was helpful and very experienced and quick to file my taxes.
Date published: 2022-03-31
Rated 4 out of 5 by from Simple to use Easy to use - jeez it was great now Im not so sure
Date published: 2022-03-31
Rated 5 out of 5 by from Good service helpful with knowing what information is needed for my filing
Date published: 2022-03-31
Rated 4 out of 5 by from turbo tax is good the process was smooth. my w2 got from trinet which I didn't have to fill the forms myself
Date published: 2022-03-31
All TurboTax® Offerings Reviews - Page 3149