TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 1 out of 5 by from Software is good; the full service is poor. My experience using the software and preparing my own returns over the past six or seven years was good. My use of full service last year was satisfactory. I was very disappointed with my experience using full service this year. My tax expert was non responsive, I kept receiving messages telling me to download documents that had been submitted several days or a week earlier, and when I did get a response to some of my questions, it was addressed to a difference couple and was filled with typos. When I called to get a status report, I was told that the lack of responsiveness was the result of everyone doing free returns. Hopefully, if you are going to offer a free tax return to everyone in the country you will (1) hire enough people to do it and (2) prioritize paying customers and not freeloaders.
Date published: 2022-04-05
Rated 5 out of 5 by from turbotax is great Everything was great and went as expected. My expert was very professional and helpful.
Date published: 2022-04-05
Rated 5 out of 5 by from Excellent Quick and easy with outstanding help. Done in 3 Hours!
Date published: 2022-04-05
Rated 5 out of 5 by from Great, as always! Same ease of use that I am used to. Not likely to look at another way to file.
Date published: 2022-04-05
Rated 3 out of 5 by from Turbo Tax is OK Need to do a verification check that the current years IP PIN has been downloaded - if applicable. Also, when it comes to e-filing signature, an explanation of what actually goes there, (NOT THE SAME AS IP PIN, DUH!) and how to get it if you don't have it handy would be great!
Date published: 2022-04-05
Rated 4 out of 5 by from TT is Easy To Use Easy to use. Good "walk through". However, needs a place to do estimated taxes for the following year.
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax if great. Your Product if Great. I have been using Turbo Tax for a long time and have never had a problem with any of the taxes that I have done.
Date published: 2022-04-05
Rated 3 out of 5 by from Turbo Tax is NOT as GOOD as it USED to be. Could not look up and automatically load my financial institutions information. I had to manually enter all of it. Allowed me to file without entering 1095-A information. Turbo Tax should have caught this on review. After both returns being filed and subsequently rejected I corrected this by manually entering all the information. Upon re-file I could not view or save my corrected returns. I kept getting some type of error even though I logged out and then back into Turbo Tax. All this cost me around $164.00 which for that price I could almost hire an accountant. Next year I may look at a different tax filing software as Turbo seems to be going downhill.
Date published: 2022-04-05
Rated 5 out of 5 by from turbo tax is awesome turbo tax was a great experience and would use it again.
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax is convenient! I have used TurboTax since 2015, and it has been such a great Income Tax Preparation Software.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 3127
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Software is good; the full service is poor. My experience using the software and preparing my own returns over the past six or seven years was good. My use of full service last year was satisfactory. I was very disappointed with my experience using full service this year. My tax expert was non responsive, I kept receiving messages telling me to download documents that had been submitted several days or a week earlier, and when I did get a response to some of my questions, it was addressed to a difference couple and was filled with typos. When I called to get a status report, I was told that the lack of responsiveness was the result of everyone doing free returns. Hopefully, if you are going to offer a free tax return to everyone in the country you will (1) hire enough people to do it and (2) prioritize paying customers and not freeloaders.
Date published: 2022-04-05
Rated 5 out of 5 by from turbotax is great Everything was great and went as expected. My expert was very professional and helpful.
Date published: 2022-04-05
Rated 5 out of 5 by from Excellent Quick and easy with outstanding help. Done in 3 Hours!
Date published: 2022-04-05
Rated 5 out of 5 by from Great, as always! Same ease of use that I am used to. Not likely to look at another way to file.
Date published: 2022-04-05
Rated 3 out of 5 by from Turbo Tax is OK Need to do a verification check that the current years IP PIN has been downloaded - if applicable. Also, when it comes to e-filing signature, an explanation of what actually goes there, (NOT THE SAME AS IP PIN, DUH!) and how to get it if you don't have it handy would be great!
Date published: 2022-04-05
Rated 4 out of 5 by from TT is Easy To Use Easy to use. Good "walk through". However, needs a place to do estimated taxes for the following year.
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax if great. Your Product if Great. I have been using Turbo Tax for a long time and have never had a problem with any of the taxes that I have done.
Date published: 2022-04-05
Rated 3 out of 5 by from Turbo Tax is NOT as GOOD as it USED to be. Could not look up and automatically load my financial institutions information. I had to manually enter all of it. Allowed me to file without entering 1095-A information. Turbo Tax should have caught this on review. After both returns being filed and subsequently rejected I corrected this by manually entering all the information. Upon re-file I could not view or save my corrected returns. I kept getting some type of error even though I logged out and then back into Turbo Tax. All this cost me around $164.00 which for that price I could almost hire an accountant. Next year I may look at a different tax filing software as Turbo seems to be going downhill.
Date published: 2022-04-05
Rated 5 out of 5 by from turbo tax is awesome turbo tax was a great experience and would use it again.
Date published: 2022-04-05
Rated 5 out of 5 by from TurboTax is convenient! I have used TurboTax since 2015, and it has been such a great Income Tax Preparation Software.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 3127