TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 2 out of 5 by from Appreciative but unlikely to return after 7 years I wrote a long review before getting to this page. To summarize, I appreciate my tax expert preparing my taxes. I had a lot of documents that were not properly labeled, stock related documents, and more. After my tax expert prepared my taxes, I was asked to checkout and pay. I owed more than I expected, so I wanted to see if I could split my payment up between a bank card and credit card. I apparently took too long to respond after being asked to checkout and my file was escalated to the manager. The manager contacted me reminding me that the deadline was 15 days away and that I should continue to checkout so my tax expert could file my return on time. I needed my payment question answered and the response wasn't clear. I proceeded to checkout to see what would happen and that's when TurboTax provided the information I needed to proceed. I felt rushed for no reason and the communication is an area of opportunity for both TurboTax and the person who responded to my payment question.
Date published: 2022-04-05
Rated 5 out of 5 by from Best Program for filing Taxes I have used Turbo Tax for years now. It not only helps you do the math and the entries, but it makes you knowledgeable to the advantages of deductions and how to plan and apply for future returns.
Date published: 2022-04-05
Rated 5 out of 5 by from Easy to use Really use too use and highly recommend. Definitely would use again next year
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax is awesome Easy. My return took about an hour. "Sherry" called me to review my return and explain some things before I filed. She was great!
Date published: 2022-04-05
Rated 3 out of 5 by from Turbo Tax was adequate this year. Not as good as previous years. Asked the same question a number of times. Several times felt like I was in a do loop as I put info in and ended back at first page of entries again. Advertisement for Karma Credit was misleading. I felt like I was being pushed to use that service. You ask for my nickname, which is Dan, and was told it was one character to short.
Date published: 2022-04-05
Rated 5 out of 5 by from turbotax is awesome loved it..........................................
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax is great ! Turbo Tax is quick and easy to use, which makes it great !
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax is the bomb! Easy to follow.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Date published: 2022-04-05
Rated 4 out of 5 by from Happy with Turbo Tax I especially like the stops to review progress. Very user friendly.
Date published: 2022-04-05
Rated 1 out of 5 by from Losing a customer I have used TurboTax online for over 10 years now, but I don't expect I'll be using them again next year. While going through the Federal Review, it flagged that I needed to enter loan balances for 1098s. I go to the section and I'm unable to find where to fill it in except in the review window. Except, the review window is worthless as it just gives me the institution name. I have 3 loans with the same institution... I contacted customer service, who then transferred my call to Tax Advice where they wanted me to pay more. This was a technical problem with your application, not a tax problem. A really bad experience, where if I truly needed help more than just a field, I don't trust that I would have received it.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 3123
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Appreciative but unlikely to return after 7 years I wrote a long review before getting to this page. To summarize, I appreciate my tax expert preparing my taxes. I had a lot of documents that were not properly labeled, stock related documents, and more. After my tax expert prepared my taxes, I was asked to checkout and pay. I owed more than I expected, so I wanted to see if I could split my payment up between a bank card and credit card. I apparently took too long to respond after being asked to checkout and my file was escalated to the manager. The manager contacted me reminding me that the deadline was 15 days away and that I should continue to checkout so my tax expert could file my return on time. I needed my payment question answered and the response wasn't clear. I proceeded to checkout to see what would happen and that's when TurboTax provided the information I needed to proceed. I felt rushed for no reason and the communication is an area of opportunity for both TurboTax and the person who responded to my payment question.
Date published: 2022-04-05
Rated 5 out of 5 by from Best Program for filing Taxes I have used Turbo Tax for years now. It not only helps you do the math and the entries, but it makes you knowledgeable to the advantages of deductions and how to plan and apply for future returns.
Date published: 2022-04-05
Rated 5 out of 5 by from Easy to use Really use too use and highly recommend. Definitely would use again next year
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax is awesome Easy. My return took about an hour. "Sherry" called me to review my return and explain some things before I filed. She was great!
Date published: 2022-04-05
Rated 3 out of 5 by from Turbo Tax was adequate this year. Not as good as previous years. Asked the same question a number of times. Several times felt like I was in a do loop as I put info in and ended back at first page of entries again. Advertisement for Karma Credit was misleading. I felt like I was being pushed to use that service. You ask for my nickname, which is Dan, and was told it was one character to short.
Date published: 2022-04-05
Rated 5 out of 5 by from turbotax is awesome loved it..........................................
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax is great ! Turbo Tax is quick and easy to use, which makes it great !
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax is the bomb! Easy to follow.xxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxxx
Date published: 2022-04-05
Rated 4 out of 5 by from Happy with Turbo Tax I especially like the stops to review progress. Very user friendly.
Date published: 2022-04-05
Rated 1 out of 5 by from Losing a customer I have used TurboTax online for over 10 years now, but I don't expect I'll be using them again next year. While going through the Federal Review, it flagged that I needed to enter loan balances for 1098s. I go to the section and I'm unable to find where to fill it in except in the review window. Except, the review window is worthless as it just gives me the institution name. I have 3 loans with the same institution... I contacted customer service, who then transferred my call to Tax Advice where they wanted me to pay more. This was a technical problem with your application, not a tax problem. A really bad experience, where if I truly needed help more than just a field, I don't trust that I would have received it.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 3123