TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Good Program, but I'm Done TurboTax is easy to use, that has not changed. I have been using this software since 2012, however, this will be the last year. In every previous year, the software included one state return free. This year I had to pay over $40 to download my state return. Then to add insult to injury they charge $25 to e-file my state return. I'm done, I will be finding a new solution. next year.
Date published: 2021-04-14
Rated 5 out of 5 by from I love using Turbo Tax to file our taxes Turbotax helps me with many of the questions I have and explains them clearly.
Date published: 2021-04-14
Rated 4 out of 5 by from Awesome but just one little thing I've used TurboTax for a few years now and have zero issues. But this time, the way it was worded about needing to upgrade to get my credit for my 401K, I thought I had to upgrade to finish my return. Then it said it was $60 to upgrade. Then I got to the payment page and it was $60 for Federal and an additional $50 for state. I wasn't even okay with the $60 much less $110. I am trying to save up money to pay a $20,000.00 student loan and the money I lost on upgrading doesn't sit well with me. Now I need to cover up in a blanket with a glass of wine to deal with losing this money. Pretty disappointing.
Date published: 2021-04-14
Rated 4 out of 5 by from easy to follow Quick and Easy to follow instructions. I will use it again.
Date published: 2021-04-14
Rated 4 out of 5 by from TurboTax is the way to go! TurboTax asked all the right questions and was very helpful when I had questions.
Date published: 2021-04-14
Rated 4 out of 5 by from Very easy It asked all the questions all I had to do was have the correct information and fill it in it was great.
Date published: 2021-04-14
Rated 3 out of 5 by from TurboTax is slipping... 2020 TurboTax Premier was very slow when initially loading a return and seemed to take much longer to transition from section to section. It just seemed slower than prior versions. Of more concern is that the software froze multiple times and had to be terminated using Windows 10 Task Manager. I hope that this new behavior isn't an indicator of internal problems that could lead to my returns not being calculated correctly. My computer is a high end (not-overclocked) system that has no problem running far more advanced software.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax is Awesome!!! Turbo tax makes filing your taxes easy. Instructions are clear and the website is informative.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax was so helpful and great Turbo tax was great and easy. I dont have time to go anywhere to do my taxes this helps alot
Date published: 2021-04-14
Rated 5 out of 5 by from turbo tax was difficult at first but awesome It was difficult to connect with a specialist as the live chat feature wasn't showing up on my screen.
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3075
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Good Program, but I'm Done TurboTax is easy to use, that has not changed. I have been using this software since 2012, however, this will be the last year. In every previous year, the software included one state return free. This year I had to pay over $40 to download my state return. Then to add insult to injury they charge $25 to e-file my state return. I'm done, I will be finding a new solution. next year.
Date published: 2021-04-14
Rated 5 out of 5 by from I love using Turbo Tax to file our taxes Turbotax helps me with many of the questions I have and explains them clearly.
Date published: 2021-04-14
Rated 4 out of 5 by from Awesome but just one little thing I've used TurboTax for a few years now and have zero issues. But this time, the way it was worded about needing to upgrade to get my credit for my 401K, I thought I had to upgrade to finish my return. Then it said it was $60 to upgrade. Then I got to the payment page and it was $60 for Federal and an additional $50 for state. I wasn't even okay with the $60 much less $110. I am trying to save up money to pay a $20,000.00 student loan and the money I lost on upgrading doesn't sit well with me. Now I need to cover up in a blanket with a glass of wine to deal with losing this money. Pretty disappointing.
Date published: 2021-04-14
Rated 4 out of 5 by from easy to follow Quick and Easy to follow instructions. I will use it again.
Date published: 2021-04-14
Rated 4 out of 5 by from TurboTax is the way to go! TurboTax asked all the right questions and was very helpful when I had questions.
Date published: 2021-04-14
Rated 4 out of 5 by from Very easy It asked all the questions all I had to do was have the correct information and fill it in it was great.
Date published: 2021-04-14
Rated 3 out of 5 by from TurboTax is slipping... 2020 TurboTax Premier was very slow when initially loading a return and seemed to take much longer to transition from section to section. It just seemed slower than prior versions. Of more concern is that the software froze multiple times and had to be terminated using Windows 10 Task Manager. I hope that this new behavior isn't an indicator of internal problems that could lead to my returns not being calculated correctly. My computer is a high end (not-overclocked) system that has no problem running far more advanced software.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax is Awesome!!! Turbo tax makes filing your taxes easy. Instructions are clear and the website is informative.
Date published: 2021-04-14
Rated 5 out of 5 by from Turbo Tax was so helpful and great Turbo tax was great and easy. I dont have time to go anywhere to do my taxes this helps alot
Date published: 2021-04-14
Rated 5 out of 5 by from turbo tax was difficult at first but awesome It was difficult to connect with a specialist as the live chat feature wasn't showing up on my screen.
Date published: 2021-04-14
All TurboTax® Offerings Reviews - Page 3075