TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Feeling a bit disappointed Past three tax years when I paid for state to be filed, it came back several times unable to accept. I ended up paying TTax for a service not provided. When tried to get refund for incomplete service, I could not get through to a human. This year, I wanted to bypass this process and file paper for my state and NOT pay TTax for this service. It was not a choice. So I'm a bit disappointed and I'm holding my breath that "maybe" this year TTax will actually send in my state taxes. As far as the program, its good. Walks you thru. But buyer beware if you've had problems with state taxes being filed.
Date published: 2021-04-16
Rated 5 out of 5 by from FREE FREE FREE Great experience. Easy to Understand instructions all through the process.
Date published: 2021-04-16
Rated 5 out of 5 by from Tried Turbo Tax Live Was Quick Easy and reasonable as far as cost. This was a good experience.
Date published: 2021-04-16
Rated 4 out of 5 by from Fixing errors needs more explination I've mostly been very happy with Turbo Tax. This year my return was complicated and review and error fixing was required. When it found an error it would should the form with the error and reference the line number of the error. But sometimes it was hard if possible at all to determine what the question was on the form that needed to be answered. A direct quote would be more helpful than a line number.
Date published: 2021-04-16
Rated 4 out of 5 by from turbo tax is very easy to use I had issues with the menu when I was trying to make changes
Date published: 2021-04-16
Rated 5 out of 5 by from Turbo Tax is easy to use!! I've been using Turbo Tax for years; since I was single, then as a single mom, then as a home owner, and now Married with an empty nest. I always come back to Turbo Tax because it has address every stage of my life when filing my taxes and it's easy and wayyyy cheaper than a traditional tax preparer. Now they even provide help from an actual preparer if you do decide you need one, and it's still cheaper than going to your local CPA!! Thanks as always, Turbo Tax.
Date published: 2021-04-16
Rated 3 out of 5 by from TurboTax Business Needs 1099-OID For many years now the Business addition has neglected the form 1099-OID. It is a complete hassle to figure out how to enter the data properly. Please fix this omission.
Date published: 2021-04-16
Rated 3 out of 5 by from I find some entry items hard to find Each year I have to search where to enter my IRS generated PIN. I also had to separately search how and where to enter a 1098-T and then could not find any reference to it during a review of all entries I had made. I also did not find the location where to enter that I wanted part of my refund applied towards next year's taxes--I had to basically enter it as an "override" which I am always leery of doing.
Date published: 2021-04-16
Rated 4 out of 5 by from Great experience, just a little expensive The Tax Expert I spoke with was extremely helpful and knowledgable and answered all of my questions about my return. In general the turbotax process is super easy and clean, I just wish it wasn't so expensive.
Date published: 2021-04-16
Rated 5 out of 5 by from A very good help Turbo tax makes it so easy to file my tax returns.
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 3031
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Feeling a bit disappointed Past three tax years when I paid for state to be filed, it came back several times unable to accept. I ended up paying TTax for a service not provided. When tried to get refund for incomplete service, I could not get through to a human. This year, I wanted to bypass this process and file paper for my state and NOT pay TTax for this service. It was not a choice. So I'm a bit disappointed and I'm holding my breath that "maybe" this year TTax will actually send in my state taxes. As far as the program, its good. Walks you thru. But buyer beware if you've had problems with state taxes being filed.
Date published: 2021-04-16
Rated 5 out of 5 by from FREE FREE FREE Great experience. Easy to Understand instructions all through the process.
Date published: 2021-04-16
Rated 5 out of 5 by from Tried Turbo Tax Live Was Quick Easy and reasonable as far as cost. This was a good experience.
Date published: 2021-04-16
Rated 4 out of 5 by from Fixing errors needs more explination I've mostly been very happy with Turbo Tax. This year my return was complicated and review and error fixing was required. When it found an error it would should the form with the error and reference the line number of the error. But sometimes it was hard if possible at all to determine what the question was on the form that needed to be answered. A direct quote would be more helpful than a line number.
Date published: 2021-04-16
Rated 4 out of 5 by from turbo tax is very easy to use I had issues with the menu when I was trying to make changes
Date published: 2021-04-16
Rated 5 out of 5 by from Turbo Tax is easy to use!! I've been using Turbo Tax for years; since I was single, then as a single mom, then as a home owner, and now Married with an empty nest. I always come back to Turbo Tax because it has address every stage of my life when filing my taxes and it's easy and wayyyy cheaper than a traditional tax preparer. Now they even provide help from an actual preparer if you do decide you need one, and it's still cheaper than going to your local CPA!! Thanks as always, Turbo Tax.
Date published: 2021-04-16
Rated 3 out of 5 by from TurboTax Business Needs 1099-OID For many years now the Business addition has neglected the form 1099-OID. It is a complete hassle to figure out how to enter the data properly. Please fix this omission.
Date published: 2021-04-16
Rated 3 out of 5 by from I find some entry items hard to find Each year I have to search where to enter my IRS generated PIN. I also had to separately search how and where to enter a 1098-T and then could not find any reference to it during a review of all entries I had made. I also did not find the location where to enter that I wanted part of my refund applied towards next year's taxes--I had to basically enter it as an "override" which I am always leery of doing.
Date published: 2021-04-16
Rated 4 out of 5 by from Great experience, just a little expensive The Tax Expert I spoke with was extremely helpful and knowledgable and answered all of my questions about my return. In general the turbotax process is super easy and clean, I just wish it wasn't so expensive.
Date published: 2021-04-16
Rated 5 out of 5 by from A very good help Turbo tax makes it so easy to file my tax returns.
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 3031