TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
TurboTaxTurboTax Customer Ratings & Reviews
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Rated 5 out of 5 by from Excellent Experience The TurboTax representative that prepared my taxes has to be one of the most professional, attentive and respectful individuals I've encountered in a while. She responded in a timely manner and keep me up-to-date at all times; thank you Ms. Agnes for your impeccable customer service.
Date published: 2022-09-22
Rated 5 out of 5 by from My experience The live experts, as well as my tax preparer Lisa W were quite helpful.
Date published: 2022-09-22
Rated 1 out of 5 by from full service cancelled 2 days before the deadline For the first time in 15 years I signed up for full service 5 weeks before deadline f April 15th. After multiple follow ups, 2 days before the deadlinetax expert told me we should pay 9k in taxes due to avoid penalty and apply for extension. After I did that and worked for 3 weeks to sort out the amendments and 2021 taxes because I didnt know what she had entered/edited. So i had to do 2021 all over again from scratch. I had to pay penalty because I owed anadditional 8948 in taxes. I was so disppointed. The only saving grace is that the taxes are done with the help on some really dedicated agents who answered my call. But full service sucks!!! i paid extra and went through literally 2-3 hours on multiple days of support.
Date published: 2022-09-22
Rated 1 out of 5 by from Secret up charging Secret cunning up-charging and they say it’s “Free, free, free
Date published: 2022-09-22
Rated 5 out of 5 by from Martisha was awesome! I had a great experience working with Martisha (Marty) she was patient, knowledgeable, and so easy to communicate with.
Date published: 2022-09-22
Rated 5 out of 5 by from Turbo Tax is awesome Turbo Tax Full Service is priced reasonably. I started out to just download the program. I saw the price to have it completed by your experts and it was a great opportunity. However, I could not figure out how to upload my documents. I called and the tax prep assisted me to upload it by phone with the camera. It worked well. I am not as quick with the computer as others and the people helping me were patient and very knowledgeable.
Date published: 2022-09-22
Rated 5 out of 5 by from I am very thankful for the program! I have worked with Turbo Taxes for many years and I am very happy to finally be able to complete my taxes.
Date published: 2022-09-22
Rated 5 out of 5 by from Excellent Full Service Package At first, I was hesitant to use TT. I could have gone with my previous online CPA, found on Upwork who had a ton of reviews, but the cost was prohibitive. I opted for the full service and am glad I did. It was worth it with the complicated ex-pat situation I'm in. Overall, Timothy S. was the reason for this review. I can't stress enough how customers are first. He is friendly and most importantly very thorough with his answers and provides a lot of feedback and level sets you on things that can go way over someone's head. I wish there was a review for the app as there are some things I'd like to share, but won't discuss it here. Just minor UX/UI improvements. Other than that, great job, Tim! I hope we get to work together next year!
Date published: 2022-09-22
Rated 5 out of 5 by from Excellent! The best, with guidance and best customer service.
Date published: 2022-09-21
Rated 4 out of 5 by from Turbo Tax made filing my taxes much easier. Even though it was easier to file, i had a couple of problems (Schedule E), but the two representatives I contacted to help me, were great. (Especially Felica). and you saved me more money than if I did it on my own. Thanks.
Date published: 2022-09-21
All TurboTax® Offerings Reviews - Page 304
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Excellent Experience The TurboTax representative that prepared my taxes has to be one of the most professional, attentive and respectful individuals I've encountered in a while. She responded in a timely manner and keep me up-to-date at all times; thank you Ms. Agnes for your impeccable customer service.
Date published: 2022-09-22
Rated 5 out of 5 by from My experience The live experts, as well as my tax preparer Lisa W were quite helpful.
Date published: 2022-09-22
Rated 1 out of 5 by from full service cancelled 2 days before the deadline For the first time in 15 years I signed up for full service 5 weeks before deadline f April 15th. After multiple follow ups, 2 days before the deadlinetax expert told me we should pay 9k in taxes due to avoid penalty and apply for extension. After I did that and worked for 3 weeks to sort out the amendments and 2021 taxes because I didnt know what she had entered/edited. So i had to do 2021 all over again from scratch. I had to pay penalty because I owed anadditional 8948 in taxes. I was so disppointed. The only saving grace is that the taxes are done with the help on some really dedicated agents who answered my call. But full service sucks!!! i paid extra and went through literally 2-3 hours on multiple days of support.
Date published: 2022-09-22
Rated 1 out of 5 by from Secret up charging Secret cunning up-charging and they say it’s “Free, free, free
Date published: 2022-09-22
Rated 5 out of 5 by from Martisha was awesome! I had a great experience working with Martisha (Marty) she was patient, knowledgeable, and so easy to communicate with.
Date published: 2022-09-22
Rated 5 out of 5 by from Turbo Tax is awesome Turbo Tax Full Service is priced reasonably. I started out to just download the program. I saw the price to have it completed by your experts and it was a great opportunity. However, I could not figure out how to upload my documents. I called and the tax prep assisted me to upload it by phone with the camera. It worked well. I am not as quick with the computer as others and the people helping me were patient and very knowledgeable.
Date published: 2022-09-22
Rated 5 out of 5 by from I am very thankful for the program! I have worked with Turbo Taxes for many years and I am very happy to finally be able to complete my taxes.
Date published: 2022-09-22
Rated 5 out of 5 by from Excellent Full Service Package At first, I was hesitant to use TT. I could have gone with my previous online CPA, found on Upwork who had a ton of reviews, but the cost was prohibitive. I opted for the full service and am glad I did. It was worth it with the complicated ex-pat situation I'm in. Overall, Timothy S. was the reason for this review. I can't stress enough how customers are first. He is friendly and most importantly very thorough with his answers and provides a lot of feedback and level sets you on things that can go way over someone's head. I wish there was a review for the app as there are some things I'd like to share, but won't discuss it here. Just minor UX/UI improvements. Other than that, great job, Tim! I hope we get to work together next year!
Date published: 2022-09-22
Rated 5 out of 5 by from Excellent! The best, with guidance and best customer service.
Date published: 2022-09-21
Rated 4 out of 5 by from Turbo Tax made filing my taxes much easier. Even though it was easier to file, i had a couple of problems (Schedule E), but the two representatives I contacted to help me, were great. (Especially Felica). and you saved me more money than if I did it on my own. Thanks.
Date published: 2022-09-21
All TurboTax® Offerings Reviews - Page 304