TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from very helpful turbo tax premier used and each step was very helpful . live help not needed.
Date published: 2021-02-27
Rated 1 out of 5 by from Glitchy I've been using TurboTax for 13 years with no problems. This year the program (using 2 Chrome and Firefox) made me enter my W-2 information again under the "needs review" area. It then created a duplicate W-2 entry, doubling my income and showing that I had gone from a $1600+ federal refund to owing $2700+ in federal taxes. It also kept showing two different 1098-E entries with two different recipient TID numbers (duplicates with different TIDs). Both times I deleted the duplicate/incorrect forms and scoured my return to make sure it was okay. I'm still not 100% certain that what I submitted doesn't have other errors in it somewhere. The software also kept asking me if I was sure I didn't want to upgrade. I do what should be a simple, straightforward 1040. I don't need the upgrade, and I definitely would pay for an upgrade with all the glitchiness I encountered this year.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy and helpful Hassle free way to do your taxes. Great product. **
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax IS AWESOME TAX EXPERT WAS VERY HELPFUL AND SOLVED MY ISSUES PROMPTLY
Date published: 2021-02-27
Rated 5 out of 5 by from I can't imagine doing my taxes without Turbo Tax I've been using Turbo Tax since 1997 (23 years). They know how to dummy down a very complicated taxing system.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax is a 95% Solution Turbo Tax left out a more direct method for recording the return of RMD the was recorded as taken after the announcement that it could be bypassed in 2020.
Date published: 2021-02-27
Rated 5 out of 5 by from 2020 Taxes Easy to follow and move forward through the forms. Good explanations of areas if questions.
Date published: 2021-02-27
Rated 5 out of 5 by from easy easy easy walks you right through it , great. I do everyone in my family with it for years now
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax Easy to Use The process was very well laid out and explained reasons for the questions. There was access to advice.
Date published: 2021-02-27
Rated 4 out of 5 by from Next time I am paying someone to file for me Too complicated to file by oneself, next time I am paying someone to file for me.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 3014
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from very helpful turbo tax premier used and each step was very helpful . live help not needed.
Date published: 2021-02-27
Rated 1 out of 5 by from Glitchy I've been using TurboTax for 13 years with no problems. This year the program (using 2 Chrome and Firefox) made me enter my W-2 information again under the "needs review" area. It then created a duplicate W-2 entry, doubling my income and showing that I had gone from a $1600+ federal refund to owing $2700+ in federal taxes. It also kept showing two different 1098-E entries with two different recipient TID numbers (duplicates with different TIDs). Both times I deleted the duplicate/incorrect forms and scoured my return to make sure it was okay. I'm still not 100% certain that what I submitted doesn't have other errors in it somewhere. The software also kept asking me if I was sure I didn't want to upgrade. I do what should be a simple, straightforward 1040. I don't need the upgrade, and I definitely would pay for an upgrade with all the glitchiness I encountered this year.
Date published: 2021-02-27
Rated 5 out of 5 by from Easy and helpful Hassle free way to do your taxes. Great product. **
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax IS AWESOME TAX EXPERT WAS VERY HELPFUL AND SOLVED MY ISSUES PROMPTLY
Date published: 2021-02-27
Rated 5 out of 5 by from I can't imagine doing my taxes without Turbo Tax I've been using Turbo Tax since 1997 (23 years). They know how to dummy down a very complicated taxing system.
Date published: 2021-02-27
Rated 4 out of 5 by from Turbo Tax is a 95% Solution Turbo Tax left out a more direct method for recording the return of RMD the was recorded as taken after the announcement that it could be bypassed in 2020.
Date published: 2021-02-27
Rated 5 out of 5 by from 2020 Taxes Easy to follow and move forward through the forms. Good explanations of areas if questions.
Date published: 2021-02-27
Rated 5 out of 5 by from easy easy easy walks you right through it , great. I do everyone in my family with it for years now
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax Easy to Use The process was very well laid out and explained reasons for the questions. There was access to advice.
Date published: 2021-02-27
Rated 4 out of 5 by from Next time I am paying someone to file for me Too complicated to file by oneself, next time I am paying someone to file for me.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 3014