TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Great easy fast filing Great easy filing for affordable price. Used 2years in a row now.
Date published: 2022-01-26
Rated 4 out of 5 by from TurboTax very helpful Used TurboTax last few years for filing both federal and state taxes
Date published: 2022-01-26
Rated 5 out of 5 by from Excellent Very easy to use! Will continue to use year after year
Date published: 2022-01-26
Rated 2 out of 5 by from A few concerns this year This year I used the online version for the second time. Last year I had issues I couldn't get resolved with the software in a timely fashion and ended up filing a paper return from forms on the IRS website. This year I encountered different problems with the software. Started with problems using .pdf copies of W-2 and 1099s and the software had a number of issues with putting the correct information in the appropriate blocks in the return. Had to manually correct many items. Didn't want to wait until the 1099s were available electronically on 2/18/2022. Next set of issues was pulling incorrect numbers into the deductions summary section even though the numbers in the deductions worksheet were correct. Then it would keep changing the amount of the charitable deductions between $300 and $600 for the standard deduction and the refund amount also changed every time I went through the review. Then it would say I still had an issue and needed to review it again. I was able to get through to customer support this year and after about forty five minutes the representative was able to figure out how to get the correct numbers entered manually into the return and not flag an issue again. I waited until the next day to check some other items and when I went through the review again, the same problem happened again, but at least I knew the steps to correct it. Least confidence I have had in filing my return. Manually checked and reviewed all the numbers again throughout the return. Hope it works. I think it was much faster and cheaper to just use the IRS 1040SR form online and fill it in with the correct numbers manually. Only downside was waiting six weeks to get the refund. Not sure what I will do next year based on this year's experience.
Date published: 2022-01-26
Rated 5 out of 5 by from Easiest Thing Ever I’ve been using TurboTax for a decade now. I tell all my friends and family this is the simplest way to file their income taxes. Every category an item has an option to view examples or detailed explanations. Even a child can do it.
Date published: 2022-01-26
Rated 5 out of 5 by from Love Turbo Tax Turbo tax is easy and love the way it saves my info from previous years
Date published: 2022-01-26
Rated 5 out of 5 by from Super Easy and Helpful As a millennial, doing taxes is always a chore and can be so confusing sometimes. TurboTax takes out that confusion and actually explains to me the how and why of the entire filing process, and offers so many helpful features just for the free version! I did not need any further expert help, but overall the e-filing process was so dang easy.
Date published: 2022-01-26
Rated 5 out of 5 by from Good web site Easy first time had great help. Will be used again
Date published: 2022-01-26
Rated 5 out of 5 by from Thanks for always being there I have used turbo tax for more than 10 years without any problems. THis year I had a question and received a communicated live with an agent who walked me through the entire process step by step.
Date published: 2022-01-26
Rated 5 out of 5 by from Turbo tax is great May experience was easy quick and fast.Im good with computers but they guide you with each step
Date published: 2022-01-26
All TurboTax® Offerings Reviews - Page 300
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Great easy fast filing Great easy filing for affordable price. Used 2years in a row now.
Date published: 2022-01-26
Rated 4 out of 5 by from TurboTax very helpful Used TurboTax last few years for filing both federal and state taxes
Date published: 2022-01-26
Rated 5 out of 5 by from Excellent Very easy to use! Will continue to use year after year
Date published: 2022-01-26
Rated 2 out of 5 by from A few concerns this year This year I used the online version for the second time. Last year I had issues I couldn't get resolved with the software in a timely fashion and ended up filing a paper return from forms on the IRS website. This year I encountered different problems with the software. Started with problems using .pdf copies of W-2 and 1099s and the software had a number of issues with putting the correct information in the appropriate blocks in the return. Had to manually correct many items. Didn't want to wait until the 1099s were available electronically on 2/18/2022. Next set of issues was pulling incorrect numbers into the deductions summary section even though the numbers in the deductions worksheet were correct. Then it would keep changing the amount of the charitable deductions between $300 and $600 for the standard deduction and the refund amount also changed every time I went through the review. Then it would say I still had an issue and needed to review it again. I was able to get through to customer support this year and after about forty five minutes the representative was able to figure out how to get the correct numbers entered manually into the return and not flag an issue again. I waited until the next day to check some other items and when I went through the review again, the same problem happened again, but at least I knew the steps to correct it. Least confidence I have had in filing my return. Manually checked and reviewed all the numbers again throughout the return. Hope it works. I think it was much faster and cheaper to just use the IRS 1040SR form online and fill it in with the correct numbers manually. Only downside was waiting six weeks to get the refund. Not sure what I will do next year based on this year's experience.
Date published: 2022-01-26
Rated 5 out of 5 by from Easiest Thing Ever I’ve been using TurboTax for a decade now. I tell all my friends and family this is the simplest way to file their income taxes. Every category an item has an option to view examples or detailed explanations. Even a child can do it.
Date published: 2022-01-26
Rated 5 out of 5 by from Love Turbo Tax Turbo tax is easy and love the way it saves my info from previous years
Date published: 2022-01-26
Rated 5 out of 5 by from Super Easy and Helpful As a millennial, doing taxes is always a chore and can be so confusing sometimes. TurboTax takes out that confusion and actually explains to me the how and why of the entire filing process, and offers so many helpful features just for the free version! I did not need any further expert help, but overall the e-filing process was so dang easy.
Date published: 2022-01-26
Rated 5 out of 5 by from Good web site Easy first time had great help. Will be used again
Date published: 2022-01-26
Rated 5 out of 5 by from Thanks for always being there I have used turbo tax for more than 10 years without any problems. THis year I had a question and received a communicated live with an agent who walked me through the entire process step by step.
Date published: 2022-01-26
Rated 5 out of 5 by from Turbo tax is great May experience was easy quick and fast.Im good with computers but they guide you with each step
Date published: 2022-01-26
All TurboTax® Offerings Reviews - Page 300