TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from TurboTax 2020 review Federal SR return was pretty clear Ga state was not.Income exclusion instructions for Georgia were not clear and actually misleading.
Date published: 2021-05-15
Rated 4 out of 5 by from Easy to use but sometimes confusing I have used Turbotax for about 6 years now. It is easy to use but has some drawbacks. Sometimes it is not easy to back out of an entry if I change my mind or make a mistake. Carrying forward losses on some investments from prior years is also confusing. Sometimes I don't even know what it is asking me for and the explanations are not clear. I also have a problem with the $25 charge for e-filing with the state. That is a pure rip-off in my opinion as it costs Intuit absolutely nothing to efile. Just charge us what you think the product is worth up front and dispense with the extra fee. Doing it this way represents the product as cheaper than it really is since you first pay the advertised fee for the software and then find out there are other charges. I know...it's a marketing ploy but a bit dishonest don't you think? Despite my negative rant above, I like Turbotax and have recommended it to friends. I plan on continuing to use this software in the future but if a competitor arrives with a similar product and they don't have hidden e-file fees, then I will switch.
Date published: 2021-05-15
Rated 2 out of 5 by from Many problems with Turbo Tax this year I have used Turbo tax for years, HOWEVER, this year was terrible! The CD wouldn't load properly until at least 5 times trying. Then when I tried to log back in it sent me a message that my pc couldn't use this app. I had to uninstall and reinstall the program 3 times!
Date published: 2021-05-15
Rated 5 out of 5 by from Fully support TurboTax This far exceeded all my expectations. This is a great product and customer experience.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is awesoome! 6th year in a row. Couldn't be easier. Won't go anywhere else. Period.
Date published: 2021-05-15
Rated 5 out of 5 by from Great Product! The walk-through ease of filing my late father's estate taxes took a huge burden off my shoulders. Only one issue was I didn't understand one thing on the Fiduciary forms that kept me from filing electronically, and of course the IRS is closed on Saturday. Not the fault of Turbo Tax, but the explanation of that part needs to be less tax-speak.
Date published: 2021-05-15
Rated 5 out of 5 by from super eay Much better than H&R block. Did everything in about 30 minutes.
Date published: 2021-05-15
Rated 4 out of 5 by from Good convenient tax tool User friendly going through all of the stages to file. The tool is built to accommodate all level of filers.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is easy and up-do-date Turbo Tax is easy to install, quick to use, and up-to-date.
Date published: 2021-05-15
Rated 1 out of 5 by from They Over-Charged for E-Filing It was good until they charged more for state e-filing than they said they would. Turbotax, which I had on my own computer, was updated and it told me the fee for e-filing my state return would be $20, but then when I filed it they charged me $25. Yes, it's only $5 but if they can't get that simple thing right, how do I know the rest of my return is correct? And then there is no real customer service rep to call. Not good!!
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 2966
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax 2020 review Federal SR return was pretty clear Ga state was not.Income exclusion instructions for Georgia were not clear and actually misleading.
Date published: 2021-05-15
Rated 4 out of 5 by from Easy to use but sometimes confusing I have used Turbotax for about 6 years now. It is easy to use but has some drawbacks. Sometimes it is not easy to back out of an entry if I change my mind or make a mistake. Carrying forward losses on some investments from prior years is also confusing. Sometimes I don't even know what it is asking me for and the explanations are not clear. I also have a problem with the $25 charge for e-filing with the state. That is a pure rip-off in my opinion as it costs Intuit absolutely nothing to efile. Just charge us what you think the product is worth up front and dispense with the extra fee. Doing it this way represents the product as cheaper than it really is since you first pay the advertised fee for the software and then find out there are other charges. I know...it's a marketing ploy but a bit dishonest don't you think? Despite my negative rant above, I like Turbotax and have recommended it to friends. I plan on continuing to use this software in the future but if a competitor arrives with a similar product and they don't have hidden e-file fees, then I will switch.
Date published: 2021-05-15
Rated 2 out of 5 by from Many problems with Turbo Tax this year I have used Turbo tax for years, HOWEVER, this year was terrible! The CD wouldn't load properly until at least 5 times trying. Then when I tried to log back in it sent me a message that my pc couldn't use this app. I had to uninstall and reinstall the program 3 times!
Date published: 2021-05-15
Rated 5 out of 5 by from Fully support TurboTax This far exceeded all my expectations. This is a great product and customer experience.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is awesoome! 6th year in a row. Couldn't be easier. Won't go anywhere else. Period.
Date published: 2021-05-15
Rated 5 out of 5 by from Great Product! The walk-through ease of filing my late father's estate taxes took a huge burden off my shoulders. Only one issue was I didn't understand one thing on the Fiduciary forms that kept me from filing electronically, and of course the IRS is closed on Saturday. Not the fault of Turbo Tax, but the explanation of that part needs to be less tax-speak.
Date published: 2021-05-15
Rated 5 out of 5 by from super eay Much better than H&R block. Did everything in about 30 minutes.
Date published: 2021-05-15
Rated 4 out of 5 by from Good convenient tax tool User friendly going through all of the stages to file. The tool is built to accommodate all level of filers.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is easy and up-do-date Turbo Tax is easy to install, quick to use, and up-to-date.
Date published: 2021-05-15
Rated 1 out of 5 by from They Over-Charged for E-Filing It was good until they charged more for state e-filing than they said they would. Turbotax, which I had on my own computer, was updated and it told me the fee for e-filing my state return would be $20, but then when I filed it they charged me $25. Yes, it's only $5 but if they can't get that simple thing right, how do I know the rest of my return is correct? And then there is no real customer service rep to call. Not good!!
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 2966