TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Glitchy this year! Frustrating. I've been using TT for over a decade, and have always had a decent experience. Every year gets better as I gain more understanding. This time, the final review process showed that several forms were incomplete. However, these forms were unnecessary for my return based on my answers! For example, we no longer try to get the Child Care Credits as our kids are too old, but no matter how much I would enter No in the proper field, the form still showed up requiring entries during the Review! I finally figured out how to delete the form. It also seemed like TT was filling out a form that would lead to my deferring Self-Employment Taxes, which I clearly said No to doing. It also required me to refill out my husband's W2, which had previously been entered...then showed a change with double income. I deleted the new entry. Very annoying, especially as this happens right as I'm ready to file. These errors made me feel the most uncertain about TT than I ever have. I was able to file, but I'm concerned about this. I hope it doesn't continue next year, and I hope it doesn't cause any problems with the IRS!
Date published: 2021-02-23
Rated 5 out of 5 by from Took an Hour! Great easy experience had all my documents saved from last year and made it simple
Date published: 2021-02-23
Rated 5 out of 5 by from Great first time Easy to use for the most part, great product and service
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is Very Generous There's so much forgiveness from here on many areas and information that you might have forgotten, and thanks to TurboTax, I don't have to worry about them anymore. They even hold on you AGIs from your previous tax returns for your next one. I have to give these workers a lot of props here; I've been filing my tax returns via TurboTax for years now, and they've not failed me once yet. Anyone who's not used TurboTax before, give it a chance, and it's very likely that you will not be disappointed. ;)
Date published: 2021-02-23
Rated 5 out of 5 by from Great tool for self-filing Been filing my own taxes for about 7 years now and TurboTax is a great tool for someone who doesn't know anything about taxes but also don't want to overpay someone else to do them for you. Very easy to use and navigate
Date published: 2021-02-23
Rated 1 out of 5 by from Awesone Very good help a lot is very easy to use and very quickly
Date published: 2021-02-23
Rated 5 out of 5 by from Awesome I used the web version of turbo tax and it helped me file in no time easily!
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Tax is so easy to use! I love everything about Turbo Tax EXCEPT how they keep trying to get you to pay for the Deluxe Version. For someone like me, making very little money, the extra $45 is a very big deal that I don't need and cannot afford! I had to click 4 times that I didn't want it. Then when I asked them to deduct the Turbo Tax cost from my refund, they again added the $45 premium version. UGH. STOP.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is Awesome!!! Its very user friendly and easy to navigate. All the features enable for a fast, logical, and easy processing. I strongly recommend it to anyone who does their taxes themselves. Thank you TurboTax!!! Two thumbs up!!!
Date published: 2021-02-23
Rated 5 out of 5 by from I file my taxes with them and they help me out Turbotax is really good they help me out alot I finally got my taxes did and done I'm so happy they were there for me when I needed them the most thanks turbotax y'all are the best
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 2963
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Glitchy this year! Frustrating. I've been using TT for over a decade, and have always had a decent experience. Every year gets better as I gain more understanding. This time, the final review process showed that several forms were incomplete. However, these forms were unnecessary for my return based on my answers! For example, we no longer try to get the Child Care Credits as our kids are too old, but no matter how much I would enter No in the proper field, the form still showed up requiring entries during the Review! I finally figured out how to delete the form. It also seemed like TT was filling out a form that would lead to my deferring Self-Employment Taxes, which I clearly said No to doing. It also required me to refill out my husband's W2, which had previously been entered...then showed a change with double income. I deleted the new entry. Very annoying, especially as this happens right as I'm ready to file. These errors made me feel the most uncertain about TT than I ever have. I was able to file, but I'm concerned about this. I hope it doesn't continue next year, and I hope it doesn't cause any problems with the IRS!
Date published: 2021-02-23
Rated 5 out of 5 by from Took an Hour! Great easy experience had all my documents saved from last year and made it simple
Date published: 2021-02-23
Rated 5 out of 5 by from Great first time Easy to use for the most part, great product and service
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is Very Generous There's so much forgiveness from here on many areas and information that you might have forgotten, and thanks to TurboTax, I don't have to worry about them anymore. They even hold on you AGIs from your previous tax returns for your next one. I have to give these workers a lot of props here; I've been filing my tax returns via TurboTax for years now, and they've not failed me once yet. Anyone who's not used TurboTax before, give it a chance, and it's very likely that you will not be disappointed. ;)
Date published: 2021-02-23
Rated 5 out of 5 by from Great tool for self-filing Been filing my own taxes for about 7 years now and TurboTax is a great tool for someone who doesn't know anything about taxes but also don't want to overpay someone else to do them for you. Very easy to use and navigate
Date published: 2021-02-23
Rated 1 out of 5 by from Awesone Very good help a lot is very easy to use and very quickly
Date published: 2021-02-23
Rated 5 out of 5 by from Awesome I used the web version of turbo tax and it helped me file in no time easily!
Date published: 2021-02-23
Rated 4 out of 5 by from Turbo Tax is so easy to use! I love everything about Turbo Tax EXCEPT how they keep trying to get you to pay for the Deluxe Version. For someone like me, making very little money, the extra $45 is a very big deal that I don't need and cannot afford! I had to click 4 times that I didn't want it. Then when I asked them to deduct the Turbo Tax cost from my refund, they again added the $45 premium version. UGH. STOP.
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax is Awesome!!! Its very user friendly and easy to navigate. All the features enable for a fast, logical, and easy processing. I strongly recommend it to anyone who does their taxes themselves. Thank you TurboTax!!! Two thumbs up!!!
Date published: 2021-02-23
Rated 5 out of 5 by from I file my taxes with them and they help me out Turbotax is really good they help me out alot I finally got my taxes did and done I'm so happy they were there for me when I needed them the most thanks turbotax y'all are the best
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 2963