TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 4 out of 5 by from It's Done We had some very good experts to guide us through the process. I will say there needs to be an option to have someone who speaks English vs. if English is their second language. It can be difficult undertanding someone who is speaking with an accent while you are trying to understand what is somewhat of a foreign language to you.
Date published: 2021-05-15
Rated 5 out of 5 by from Awesome ! ! ! ! ! ! Wow, wow, WOW. Made it so easy to file. Will use next year.
Date published: 2021-05-15
Rated 5 out of 5 by from Could not do it without Turbo Tax Turbo Tax helped me through all the complexities and items that have to be addressed when filing my tax returns
Date published: 2021-05-15
Rated 4 out of 5 by from tttt good good good good good good good good good good good
Date published: 2021-05-15
Rated 5 out of 5 by from turbo tax this is my 7th year using turbo tax. quick and easy. the chat line is a great tool. will use them again next year.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is easy to use. Wonderful!! Easy to use and I love it. I had no problems. I love the feature of the offer to transfer my information from the previous year which saves me a lot of time. The walk through each section is great.
Date published: 2021-05-15
Rated 4 out of 5 by from TurboTax is very good, but "bugs" do exist Last year I had no problem with TurboTax. This year I discovered a "bug" users should know about - if you refinanced your home mortgage, you will get more than one 1098 form, one from each lender. If you enter multiple lenders and their respective 1098 interest paid amounts, TurboTax sums up the interest paid correctly, but it INCORRECTLY assumes you have multiple mortgages and this can cause you to go over the $750k loan amount dictated by the Feds, causing TurboTax to reduce your mortgage interest - WHICH IS INCORRECT. Only by carefully reviewing the detailed forms did I discover this. I called the TurboTax help line, and the help person picked up on this error right away and helped me perform a workaround to correct the problem. The TurboTax help person was EXCELLENT, knowledgeable, and VERY helpful. Can't say enough about how great the help person was. So all in all, it worked out OK. One feature I'd like to see TurboTax add is a little more insight into what calculations TurboTax is making in the background, i.e., how it arrives at the numbers. If such background info had been front and center, I would have seen the above error being made. So more "detail" might bore some folks, but for others of us it would be appreciated.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is awesome!! She fixed an error on return by looking at my screen to findit
Date published: 2021-05-15
Rated 2 out of 5 by from Turbo Tax still mostly sucks I always have to put in workarounds. Also, becare to read the menus carefully as there are typos. Every year I say I won't use it again. But alas, here I am on May 15, 2021. I just paid TT $60 for my $33 refund.
Date published: 2021-05-15
Rated 5 out of 5 by from GREAT SERVICE VERY INCLUSIVE AND THOROUGH i FEEL CONFIDENT WITH THE PROCEDURE
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 2962
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from It's Done We had some very good experts to guide us through the process. I will say there needs to be an option to have someone who speaks English vs. if English is their second language. It can be difficult undertanding someone who is speaking with an accent while you are trying to understand what is somewhat of a foreign language to you.
Date published: 2021-05-15
Rated 5 out of 5 by from Awesome ! ! ! ! ! ! Wow, wow, WOW. Made it so easy to file. Will use next year.
Date published: 2021-05-15
Rated 5 out of 5 by from Could not do it without Turbo Tax Turbo Tax helped me through all the complexities and items that have to be addressed when filing my tax returns
Date published: 2021-05-15
Rated 4 out of 5 by from tttt good good good good good good good good good good good
Date published: 2021-05-15
Rated 5 out of 5 by from turbo tax this is my 7th year using turbo tax. quick and easy. the chat line is a great tool. will use them again next year.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is easy to use. Wonderful!! Easy to use and I love it. I had no problems. I love the feature of the offer to transfer my information from the previous year which saves me a lot of time. The walk through each section is great.
Date published: 2021-05-15
Rated 4 out of 5 by from TurboTax is very good, but "bugs" do exist Last year I had no problem with TurboTax. This year I discovered a "bug" users should know about - if you refinanced your home mortgage, you will get more than one 1098 form, one from each lender. If you enter multiple lenders and their respective 1098 interest paid amounts, TurboTax sums up the interest paid correctly, but it INCORRECTLY assumes you have multiple mortgages and this can cause you to go over the $750k loan amount dictated by the Feds, causing TurboTax to reduce your mortgage interest - WHICH IS INCORRECT. Only by carefully reviewing the detailed forms did I discover this. I called the TurboTax help line, and the help person picked up on this error right away and helped me perform a workaround to correct the problem. The TurboTax help person was EXCELLENT, knowledgeable, and VERY helpful. Can't say enough about how great the help person was. So all in all, it worked out OK. One feature I'd like to see TurboTax add is a little more insight into what calculations TurboTax is making in the background, i.e., how it arrives at the numbers. If such background info had been front and center, I would have seen the above error being made. So more "detail" might bore some folks, but for others of us it would be appreciated.
Date published: 2021-05-15
Rated 5 out of 5 by from Turbo Tax is awesome!! She fixed an error on return by looking at my screen to findit
Date published: 2021-05-15
Rated 2 out of 5 by from Turbo Tax still mostly sucks I always have to put in workarounds. Also, becare to read the menus carefully as there are typos. Every year I say I won't use it again. But alas, here I am on May 15, 2021. I just paid TT $60 for my $33 refund.
Date published: 2021-05-15
Rated 5 out of 5 by from GREAT SERVICE VERY INCLUSIVE AND THOROUGH i FEEL CONFIDENT WITH THE PROCEDURE
Date published: 2021-05-15
All TurboTax® Offerings Reviews - Page 2962