TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from awesome Super easy! Third year doing my own taxes. Turbo Tax is all around great and affordable.
Date published: 2021-02-23
Rated 2 out of 5 by from Surprise Fees I thought everything was going smoothly with the free portion of turbotax until I get to the end and all of a sudden I now cannot use the free option. which then turns into $89 in unwanted fees plus an addition $40 to turbo tax for paying with my refund????? Very much so upsetting.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax made it so simply Great was very easy to use, will use it again next year
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax never fails me! I've been using for 15+ years. Great product as always.
Date published: 2021-02-23
Rated 5 out of 5 by from Good Good responses from the experts, thanks for all your help.
Date published: 2021-02-23
Rated 4 out of 5 by from best way to do it Simple, straight forward,,,EZ love it Can't think of a better way
Date published: 2021-02-23
Rated 5 out of 5 by from Tax filing made super easy! It is so easy to use. I have used it multiple years now.
Date published: 2021-02-23
Rated 3 out of 5 by from I have had trouble this year with turbo tax I have had my return rejected and shows someone has claimed my kids. I payed for the defense so just in case something was to take place I had back up with my situation. I have had someone claim taxes under my ssc number for almost ten years and just found out but can’t seem to get the help I payed for guaranteed I get my taxes along with finding out who fraudulently did this in the past.
Date published: 2021-02-23
Rated 4 out of 5 by from generally good but with some exceptions This is my 8th year using Turbo Tax. Each year there are changes, and this year had one that I didn't like - when you go back to review it clears the field and you have to re-enter the information manually. That happened to me in 3 areas. The importing feature remains good, and if I hadn't ran into 2 problems, I would have completed my return in under 3 hours. As it was, it took over 6. In one area TT told me that I would be getting a W-2C and gave a specific reason why. After a couple of hours, including contacting my employer and Turbo Tax support, I'm told that "everyone gets that message". It should say that you MAY get W-2C and not that you will, and it appears that I will not be receiving one. The support person I worked with was very nice. The second problem had to do with Turbo Tax clearing the field when I used the back button. The first support person I talked to about that did not listen to what I was saying and didn't seem to know what she was doing. She wouldn't close the chat, so I had to wait about a half hour before I could get back on and try support again. The next person was knowledgable and helpful and I was able to complete my return quickly. If not for her, my rating would have been lower. One other problem is that the chat window would not properly minimize, so I couldn't easily chat with support and view the screen at the same time.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great Judith was very professional, friendly and courteous.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 2957
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from awesome Super easy! Third year doing my own taxes. Turbo Tax is all around great and affordable.
Date published: 2021-02-23
Rated 2 out of 5 by from Surprise Fees I thought everything was going smoothly with the free portion of turbotax until I get to the end and all of a sudden I now cannot use the free option. which then turns into $89 in unwanted fees plus an addition $40 to turbo tax for paying with my refund????? Very much so upsetting.
Date published: 2021-02-23
Rated 5 out of 5 by from turbo tax made it so simply Great was very easy to use, will use it again next year
Date published: 2021-02-23
Rated 5 out of 5 by from TurboTax never fails me! I've been using for 15+ years. Great product as always.
Date published: 2021-02-23
Rated 5 out of 5 by from Good Good responses from the experts, thanks for all your help.
Date published: 2021-02-23
Rated 4 out of 5 by from best way to do it Simple, straight forward,,,EZ love it Can't think of a better way
Date published: 2021-02-23
Rated 5 out of 5 by from Tax filing made super easy! It is so easy to use. I have used it multiple years now.
Date published: 2021-02-23
Rated 3 out of 5 by from I have had trouble this year with turbo tax I have had my return rejected and shows someone has claimed my kids. I payed for the defense so just in case something was to take place I had back up with my situation. I have had someone claim taxes under my ssc number for almost ten years and just found out but can’t seem to get the help I payed for guaranteed I get my taxes along with finding out who fraudulently did this in the past.
Date published: 2021-02-23
Rated 4 out of 5 by from generally good but with some exceptions This is my 8th year using Turbo Tax. Each year there are changes, and this year had one that I didn't like - when you go back to review it clears the field and you have to re-enter the information manually. That happened to me in 3 areas. The importing feature remains good, and if I hadn't ran into 2 problems, I would have completed my return in under 3 hours. As it was, it took over 6. In one area TT told me that I would be getting a W-2C and gave a specific reason why. After a couple of hours, including contacting my employer and Turbo Tax support, I'm told that "everyone gets that message". It should say that you MAY get W-2C and not that you will, and it appears that I will not be receiving one. The support person I worked with was very nice. The second problem had to do with Turbo Tax clearing the field when I used the back button. The first support person I talked to about that did not listen to what I was saying and didn't seem to know what she was doing. She wouldn't close the chat, so I had to wait about a half hour before I could get back on and try support again. The next person was knowledgable and helpful and I was able to complete my return quickly. If not for her, my rating would have been lower. One other problem is that the chat window would not properly minimize, so I couldn't easily chat with support and view the screen at the same time.
Date published: 2021-02-23
Rated 5 out of 5 by from Turbo Tax is great Judith was very professional, friendly and courteous.
Date published: 2021-02-23
All TurboTax® Offerings Reviews - Page 2957