TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Turbo Tax Has Gotten Worse and Less User Friendly I have used TurboTax since the product arrived on the market. It has always been convenient, quick and easy to use. I understand that the tax code has gotten more complex over the years, but TurboTax's ability to carry a user through the procoess has become more complex and anything but user friendly. This year it was impossible. When I tried to check my returns I got error messages drawing me back to lines within the return that I had already completed. I several instances I was actually drawn back after the checker said everything was ok just before submission. This years' (2020) Form was very cumbersome and hard to follow. I am convinced that I will be ditching TurboTax for my 2021 return and going back to a real accountant. The Home and Business version is a joke. It is hard to get to a live rep to answer questions and I couldn't even find a way to easily retrieve older filings. This was a good product 10 years ago, but it sucks eggs, especially this year.
Date published: 2021-04-16
Rated 5 out of 5 by from Turbo Tax is easy to use Easy to use. I had some problems for duplicate entries, but hopefully that is solved with my second transmittal.
Date published: 2021-04-16
Rated 1 out of 5 by from Don't use if you bought crypto. Such a terrible mess if you used crypto. Costs more to file with them because of it and there is no support for their service. Have to pay an extra $75 if you want a life person to help. I have used them for 10 years and this is my last year. I will not ever use them again!!!
Date published: 2021-04-16
Rated 5 out of 5 by from Loved my TurboTax experience I moved around a lot due to COVID and knew I needed more guidance for my 2020 taxes. I decided to go with TurboTax Live Full Service (Basic) because I wanted the peace of mind that my taxes were done properly. Overall, it was a fantastic experience. Raji asked all the right questions and prepared my return in a timely manner. It also made me feel good that there was an additional layer of review. 10/10 will be using this service in the future and would recommend to other people.
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax is awesome! I have been using Tubotax for past several years. Always a great experience! Will always use TurboTax.
Date published: 2021-04-16
Rated 5 out of 5 by from Easy It was easy and quick as well as accurate, I will use again
Date published: 2021-04-16
Rated 5 out of 5 by from Definitely Recommend Amazing. My tax expert Jesse was great and made the experience really easy. He was super nice, explained everything I didn't understand (which was a lot), and went out of his way to make sure I got my best refund. To be honest, I truly did not expect such an unrushed one-on-one experience from a company as big as turbotax, Definitely recommend.
Date published: 2021-04-16
Rated 5 out of 5 by from Works great Couldn't interact with an agent and could not enter my info for identification
Date published: 2021-04-16
Rated 5 out of 5 by from Awsome It was smooth I thought i was going to have trouble because I worked out of texas for a short time, but all went good.
Date published: 2021-04-16
Rated 5 out of 5 by from easiest to use been using turbo tax for years. easy to use and best of all it allows me to understand my income and deductions.
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 2955
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Turbo Tax Has Gotten Worse and Less User Friendly I have used TurboTax since the product arrived on the market. It has always been convenient, quick and easy to use. I understand that the tax code has gotten more complex over the years, but TurboTax's ability to carry a user through the procoess has become more complex and anything but user friendly. This year it was impossible. When I tried to check my returns I got error messages drawing me back to lines within the return that I had already completed. I several instances I was actually drawn back after the checker said everything was ok just before submission. This years' (2020) Form was very cumbersome and hard to follow. I am convinced that I will be ditching TurboTax for my 2021 return and going back to a real accountant. The Home and Business version is a joke. It is hard to get to a live rep to answer questions and I couldn't even find a way to easily retrieve older filings. This was a good product 10 years ago, but it sucks eggs, especially this year.
Date published: 2021-04-16
Rated 5 out of 5 by from Turbo Tax is easy to use Easy to use. I had some problems for duplicate entries, but hopefully that is solved with my second transmittal.
Date published: 2021-04-16
Rated 1 out of 5 by from Don't use if you bought crypto. Such a terrible mess if you used crypto. Costs more to file with them because of it and there is no support for their service. Have to pay an extra $75 if you want a life person to help. I have used them for 10 years and this is my last year. I will not ever use them again!!!
Date published: 2021-04-16
Rated 5 out of 5 by from Loved my TurboTax experience I moved around a lot due to COVID and knew I needed more guidance for my 2020 taxes. I decided to go with TurboTax Live Full Service (Basic) because I wanted the peace of mind that my taxes were done properly. Overall, it was a fantastic experience. Raji asked all the right questions and prepared my return in a timely manner. It also made me feel good that there was an additional layer of review. 10/10 will be using this service in the future and would recommend to other people.
Date published: 2021-04-16
Rated 5 out of 5 by from TurboTax is awesome! I have been using Tubotax for past several years. Always a great experience! Will always use TurboTax.
Date published: 2021-04-16
Rated 5 out of 5 by from Easy It was easy and quick as well as accurate, I will use again
Date published: 2021-04-16
Rated 5 out of 5 by from Definitely Recommend Amazing. My tax expert Jesse was great and made the experience really easy. He was super nice, explained everything I didn't understand (which was a lot), and went out of his way to make sure I got my best refund. To be honest, I truly did not expect such an unrushed one-on-one experience from a company as big as turbotax, Definitely recommend.
Date published: 2021-04-16
Rated 5 out of 5 by from Works great Couldn't interact with an agent and could not enter my info for identification
Date published: 2021-04-16
Rated 5 out of 5 by from Awsome It was smooth I thought i was going to have trouble because I worked out of texas for a short time, but all went good.
Date published: 2021-04-16
Rated 5 out of 5 by from easiest to use been using turbo tax for years. easy to use and best of all it allows me to understand my income and deductions.
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 2955