TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Easy navigation customer service from the chat help were very helpful
Date published: 2022-04-07
Rated 4 out of 5 by from Easy to Use and Understand Easy to use, 8 years in a row! Wouldn't change to another service provider.
Date published: 2022-04-07
Rated 2 out of 5 by from Pretty Poor It was difficult to get through many of the screens and I had to do a web search and pull IRS instructions several times to make sure all the right info was being entered. Software was buggy at the end when it e-filed my federal return but never prompted me to print and mail my state return (which didn't have an e-file option). More work is need to improve this.
Date published: 2022-04-07
Rated 5 out of 5 by from Very Reliable Have used this product for years. I love the reliability and the ease of accessing prior years.
Date published: 2022-04-07
Rated 1 out of 5 by from Rip off Keeps adding different add on with no end in sight.
Date published: 2022-04-07
Rated 5 out of 5 by from Loved using Turbotax - 2nd year in a row Easy to use. I was very happy with the process. I will say - I wish Greg had a better customer service. he asked for information over the phone - then he asked for it again on the chat. He used Bold letters like he was yelling at me. Ilene made this whole experience so positive and so great! she listens, she works toward the goal of completing everything thoroughly - she reviewed everything. loved working for Ilene!!
Date published: 2022-04-07
Rated 1 out of 5 by from You Missed It! You failed to notice that Social Security Benefits were not included in Wages and Income. If I hadn't checked, it would have been left out. I got all the way through to filing before doing my own double check. Unforgivable!
Date published: 2022-04-07
Rated 2 out of 5 by from Turbo tax I will not be using this service again. I had to pay for state tax filing when the state of MD offers this service for free. Of course when I tried to get a refund for what they charged me it was refused. I didn't even have the option to reject filing for state
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is great. I've been using TurboTax for 8 years for my personal tax filing. This is my first time using it for my business. Great experience, it made everything easy and intuitive. Took much shortly than expected!
Date published: 2022-04-07
Rated 4 out of 5 by from TurboTax is wonderful! I have been using TurboTax for many years and it is convenient. Last year I was trying to access to the TurboTax but failed due to unknown reason. Next year I will try an internet download and hopefully it will be easy.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2917
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Easy navigation customer service from the chat help were very helpful
Date published: 2022-04-07
Rated 4 out of 5 by from Easy to Use and Understand Easy to use, 8 years in a row! Wouldn't change to another service provider.
Date published: 2022-04-07
Rated 2 out of 5 by from Pretty Poor It was difficult to get through many of the screens and I had to do a web search and pull IRS instructions several times to make sure all the right info was being entered. Software was buggy at the end when it e-filed my federal return but never prompted me to print and mail my state return (which didn't have an e-file option). More work is need to improve this.
Date published: 2022-04-07
Rated 5 out of 5 by from Very Reliable Have used this product for years. I love the reliability and the ease of accessing prior years.
Date published: 2022-04-07
Rated 1 out of 5 by from Rip off Keeps adding different add on with no end in sight.
Date published: 2022-04-07
Rated 5 out of 5 by from Loved using Turbotax - 2nd year in a row Easy to use. I was very happy with the process. I will say - I wish Greg had a better customer service. he asked for information over the phone - then he asked for it again on the chat. He used Bold letters like he was yelling at me. Ilene made this whole experience so positive and so great! she listens, she works toward the goal of completing everything thoroughly - she reviewed everything. loved working for Ilene!!
Date published: 2022-04-07
Rated 1 out of 5 by from You Missed It! You failed to notice that Social Security Benefits were not included in Wages and Income. If I hadn't checked, it would have been left out. I got all the way through to filing before doing my own double check. Unforgivable!
Date published: 2022-04-07
Rated 2 out of 5 by from Turbo tax I will not be using this service again. I had to pay for state tax filing when the state of MD offers this service for free. Of course when I tried to get a refund for what they charged me it was refused. I didn't even have the option to reject filing for state
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is great. I've been using TurboTax for 8 years for my personal tax filing. This is my first time using it for my business. Great experience, it made everything easy and intuitive. Took much shortly than expected!
Date published: 2022-04-07
Rated 4 out of 5 by from TurboTax is wonderful! I have been using TurboTax for many years and it is convenient. Last year I was trying to access to the TurboTax but failed due to unknown reason. Next year I will try an internet download and hopefully it will be easy.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2917