TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from I really appreciated having a live person help! Live person support via phone was wonderful! Best Turbo Tax experience yet.
Date published: 2021-02-26
Rated 1 out of 5 by from Horrible support I was using Turbotax online and had to work with at least 5 tax experts before I was told that I have to use Turbotax desktop. I was given a 20% discount that I could not use because it was for the online version.
Date published: 2021-02-26
Rated 3 out of 5 by from Meh. It Does the job. It does the job, but was occasionally confusing and I had to Google things that the search didn't clarify very well. It was easier last year, but for some reason it's more complicated and less clear this year, with forms not matching the format of the forms I received, information missing, and not being able to submit certain forms. But... It did the job. Nothing's gonna be perfect. I might also just be mad that I have to pay $1k in taxes this year, but my comments are still true. My girlfriend went through H&R Block, and it looked a lot easier. I've used TurboTax for years, but might switch to H&R Block next year.
Date published: 2021-02-26
Rated 5 out of 5 by from I did my own taxes! Turbo Tax is easy to use, so I don't have to pay others to do them for me. With their online help, it takes all the worry and question out of doing them on my own.
Date published: 2021-02-26
Rated 3 out of 5 by from Turbo is Great with a few bugs and error messages Some error pop ups with bugs on the website and it crashed on me a few times. I hope that it filed my tax returns correctly?
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is extremely helpful and easy to use! It was easy to get through each page and when I did have questions I was able to reach out to an expert and receive a response in less than 24hrs.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbotax is the best place to file Easy and simple, interactive and answers pretty much anything!
Date published: 2021-02-26
Rated 5 out of 5 by from turbo is great turbo tax is the way to go. the live expert was courteous and answered all my questions
Date published: 2021-02-26
Rated 5 out of 5 by from I have been using it for the last 28 years. For many years, I have used this system, which I find well worth it, and never had any problems with the IRS during the filing of it, or any errors indirectly made during the Income tax preparation and/or process.
Date published: 2021-02-26
Rated 3 out of 5 by from ok all the extra charges you put in along the way is outrageous. like the forty dollar charge then a ninety dollar charge is crazy. if that is the case when we do the ninety dollar charge why can't the forty dollar charge go away or it get deducted or add to the ninety dollar charge. so that way it is only a fifty dollars more your getting charged and not a whole one hundred thirty dollars.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 2908
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from I really appreciated having a live person help! Live person support via phone was wonderful! Best Turbo Tax experience yet.
Date published: 2021-02-26
Rated 1 out of 5 by from Horrible support I was using Turbotax online and had to work with at least 5 tax experts before I was told that I have to use Turbotax desktop. I was given a 20% discount that I could not use because it was for the online version.
Date published: 2021-02-26
Rated 3 out of 5 by from Meh. It Does the job. It does the job, but was occasionally confusing and I had to Google things that the search didn't clarify very well. It was easier last year, but for some reason it's more complicated and less clear this year, with forms not matching the format of the forms I received, information missing, and not being able to submit certain forms. But... It did the job. Nothing's gonna be perfect. I might also just be mad that I have to pay $1k in taxes this year, but my comments are still true. My girlfriend went through H&R Block, and it looked a lot easier. I've used TurboTax for years, but might switch to H&R Block next year.
Date published: 2021-02-26
Rated 5 out of 5 by from I did my own taxes! Turbo Tax is easy to use, so I don't have to pay others to do them for me. With their online help, it takes all the worry and question out of doing them on my own.
Date published: 2021-02-26
Rated 3 out of 5 by from Turbo is Great with a few bugs and error messages Some error pop ups with bugs on the website and it crashed on me a few times. I hope that it filed my tax returns correctly?
Date published: 2021-02-26
Rated 5 out of 5 by from TurboTax is extremely helpful and easy to use! It was easy to get through each page and when I did have questions I was able to reach out to an expert and receive a response in less than 24hrs.
Date published: 2021-02-26
Rated 5 out of 5 by from Turbotax is the best place to file Easy and simple, interactive and answers pretty much anything!
Date published: 2021-02-26
Rated 5 out of 5 by from turbo is great turbo tax is the way to go. the live expert was courteous and answered all my questions
Date published: 2021-02-26
Rated 5 out of 5 by from I have been using it for the last 28 years. For many years, I have used this system, which I find well worth it, and never had any problems with the IRS during the filing of it, or any errors indirectly made during the Income tax preparation and/or process.
Date published: 2021-02-26
Rated 3 out of 5 by from ok all the extra charges you put in along the way is outrageous. like the forty dollar charge then a ninety dollar charge is crazy. if that is the case when we do the ninety dollar charge why can't the forty dollar charge go away or it get deducted or add to the ninety dollar charge. so that way it is only a fifty dollars more your getting charged and not a whole one hundred thirty dollars.
Date published: 2021-02-26
All TurboTax® Offerings Reviews - Page 2908