TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 3 out of 5 by from Need Better Assistance for e-File Rejection e-File rejection from the IRS (IND-031-04 - The primary taxpayer's previous year's (2020) AGI does not match IRS records). Have filed Married Filing Joint (MFJ) for years though last year we did not e-File (we mailed the return). When you file MJR the 1040 Form #11 AGI amount is a joint amount, so we entered that amount for both the primary taxpayer (Me) and the same amount for my spouse. IRS rejected it twice. Now I must mail the returns as I'm running out of time but when I print the forms it shows IRS rejecting the return and I already paid $50 fee ($25 for each state) for e-Filing. I definitely need phone assistance from TurboTax but unaware if I have to pay for that to. I've already paid $49 for TurboTax Deluxe, $45 to add a state, $50 for e-File that didn't work & $45 for Audit Defense - Total = $189.00. For $11.00 more we could have had my taxes done for us which includes audit protection.
Date published: 2022-04-08
Rated 4 out of 5 by from TurboTax TurboTax is easy to use. It takes some time to do because they are so thorough. The file "free" ads are very misleading - it cost me over $130 to file a state and federal return.
Date published: 2022-04-08
Rated 1 out of 5 by from Where did the free service go! This was my 5th year filing via Turbo Tax and the first year that they did not offer the free service! Disappointing....
Date published: 2022-04-08
Rated 4 out of 5 by from What out for PIN requirements If you need to provide an IRS PIN for security reasons, be aware that it is not obvious and there is no guidance on whether it is just you or you and your spouse who need to enter the 6 digit PIN at the beginning of your return. This is different from the 5 digit PIN you enter at the end. Getting yourself and your spouse verified through ID.me is a nightmare, especially if you are not super computer/selfie proficient like most elderly people.
Date published: 2022-04-08
Rated 1 out of 5 by from forsced to get the delux They never told us that we were going to have to pay to file for state taxes. I was under the impression that they were forcing me to pay for the federal. And at the end, I was forced to get the deluxe package anyways.
Date published: 2022-04-08
Rated 5 out of 5 by from Easy to Use Guided steps makes the process so easy - for beginner or experienced person
Date published: 2022-04-08
Rated 4 out of 5 by from Turbo Tax First time It was a little easier then filling tax forms by yourself. However not a 100% that I did it right.
Date published: 2022-04-08
Rated 5 out of 5 by from Fast, convenient, complete! Using TurboTax over the past many years has made filing taxes a much better experience. I feel TurboTax, the United States Federal Government IRS, and myself are one team working to get this done! Thank you.
Date published: 2022-04-08
Rated 5 out of 5 by from Overall pretty easy Overall it was was fairly easy and I hardly had to type anything or search for a bunch of info from my documents.
Date published: 2022-04-08
Rated 5 out of 5 by from Great service! The option to utilize a live service agent is everything. Being so unsure of so many things from the last two years, having someone to thoroughly go through everything was worth every penny.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2896
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Need Better Assistance for e-File Rejection e-File rejection from the IRS (IND-031-04 - The primary taxpayer's previous year's (2020) AGI does not match IRS records). Have filed Married Filing Joint (MFJ) for years though last year we did not e-File (we mailed the return). When you file MJR the 1040 Form #11 AGI amount is a joint amount, so we entered that amount for both the primary taxpayer (Me) and the same amount for my spouse. IRS rejected it twice. Now I must mail the returns as I'm running out of time but when I print the forms it shows IRS rejecting the return and I already paid $50 fee ($25 for each state) for e-Filing. I definitely need phone assistance from TurboTax but unaware if I have to pay for that to. I've already paid $49 for TurboTax Deluxe, $45 to add a state, $50 for e-File that didn't work & $45 for Audit Defense - Total = $189.00. For $11.00 more we could have had my taxes done for us which includes audit protection.
Date published: 2022-04-08
Rated 4 out of 5 by from TurboTax TurboTax is easy to use. It takes some time to do because they are so thorough. The file "free" ads are very misleading - it cost me over $130 to file a state and federal return.
Date published: 2022-04-08
Rated 1 out of 5 by from Where did the free service go! This was my 5th year filing via Turbo Tax and the first year that they did not offer the free service! Disappointing....
Date published: 2022-04-08
Rated 4 out of 5 by from What out for PIN requirements If you need to provide an IRS PIN for security reasons, be aware that it is not obvious and there is no guidance on whether it is just you or you and your spouse who need to enter the 6 digit PIN at the beginning of your return. This is different from the 5 digit PIN you enter at the end. Getting yourself and your spouse verified through ID.me is a nightmare, especially if you are not super computer/selfie proficient like most elderly people.
Date published: 2022-04-08
Rated 1 out of 5 by from forsced to get the delux They never told us that we were going to have to pay to file for state taxes. I was under the impression that they were forcing me to pay for the federal. And at the end, I was forced to get the deluxe package anyways.
Date published: 2022-04-08
Rated 5 out of 5 by from Easy to Use Guided steps makes the process so easy - for beginner or experienced person
Date published: 2022-04-08
Rated 4 out of 5 by from Turbo Tax First time It was a little easier then filling tax forms by yourself. However not a 100% that I did it right.
Date published: 2022-04-08
Rated 5 out of 5 by from Fast, convenient, complete! Using TurboTax over the past many years has made filing taxes a much better experience. I feel TurboTax, the United States Federal Government IRS, and myself are one team working to get this done! Thank you.
Date published: 2022-04-08
Rated 5 out of 5 by from Overall pretty easy Overall it was was fairly easy and I hardly had to type anything or search for a bunch of info from my documents.
Date published: 2022-04-08
Rated 5 out of 5 by from Great service! The option to utilize a live service agent is everything. Being so unsure of so many things from the last two years, having someone to thoroughly go through everything was worth every penny.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2896