TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Turbo Tax I had great difficulty getting a tax expert to remain assigned and consistently not drop me (even within a 24 hr period). I escalated to a manager. I must of called 6-8 times. Last years tax expert had excellent communication skills ( 5 stars), this years was a bit piecemeal in questions/feedback and harder to follow (3 stars). Still glad to have the service but I think some processes could be improved.
Date published: 2022-04-08
Rated 4 out of 5 by from Depends on the expert you get. It's a good concept. I like pre-call with assistant that checked all the docs - that wasn't available last year. Last year I had an amazing expert who was proactively reaching, taking time to explain and helping me to understand. Such a huge difference this year with a person who didn't get in touch with me for 2 weeks. And then the style of communication was like I was her acquaintant not a client (no "hello", name, capital letters, "thanks", etc). Inappropriately casual and dismissive to my questions for someone working in the client-service industry. She didn't show up at the pre-scheduled call and then sent a note again without "hello", all in small caps that she was busy with something else. Mind you that was already when I was chatting with TT to change the expert. On the positive side, the expert who then checked my return was very nice, called me, took time to explain everything and answer my questions. I think TT needs to step up the client service for the price of the full service option.
Date published: 2022-04-08
Rated 4 out of 5 by from Turbo Tax Works Well I like the way Turbo Tax carries forward info from years past and for the most part is easy to follow. Occasionally there are items needing to be addressed that do not have an adequate explanation or should have been done by the program. Specifically this and last year for me it was QBI Losses, left blank by program but requiring an entry with inadequate explanation.
Date published: 2022-04-08
Rated 2 out of 5 by from Corporate Tax Version is average TN state does not have enough characters for my business name. Help desk told me to reinstall the software and then hung up on me. I've used the personal home business for years but am not happy with the corporate version. I've used it in the past and they don't keep up with the changes well.
Date published: 2022-04-08
Rated 5 out of 5 by from Quick, easy and knowledgeable Turbo Tax got my federal return, Hawaii, California and Wisconsin returns done in a timely and prompt manner
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is Great It was easy to get access to help online. My wife and I are very pleased with Turbo Tax. We definitely recommend this product to our friends and family. Thank you
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax highly recommended! I could not do my taxes on my own without Turbo Tax!
Date published: 2022-04-08
Rated 5 out of 5 by from She was Awesome She was awesome thanks Julie for you help me and my son with our tex error.
Date published: 2022-04-08
Rated 5 out of 5 by from always work for me been using for years can find answer very easy would buy again
Date published: 2022-04-08
Rated 3 out of 5 by from Overall Turbo Tax is great for ease of use However Ease of use with Turbo Tax is great. However, the CD I received this year wouldn't install, it was missing several files. I spent a good deal of time trying different things and then had to remove what it did install from my computer and go to the download version which worked just fine. Who knows what happened to the CD. I would recommend the download versions.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2839
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax I had great difficulty getting a tax expert to remain assigned and consistently not drop me (even within a 24 hr period). I escalated to a manager. I must of called 6-8 times. Last years tax expert had excellent communication skills ( 5 stars), this years was a bit piecemeal in questions/feedback and harder to follow (3 stars). Still glad to have the service but I think some processes could be improved.
Date published: 2022-04-08
Rated 4 out of 5 by from Depends on the expert you get. It's a good concept. I like pre-call with assistant that checked all the docs - that wasn't available last year. Last year I had an amazing expert who was proactively reaching, taking time to explain and helping me to understand. Such a huge difference this year with a person who didn't get in touch with me for 2 weeks. And then the style of communication was like I was her acquaintant not a client (no "hello", name, capital letters, "thanks", etc). Inappropriately casual and dismissive to my questions for someone working in the client-service industry. She didn't show up at the pre-scheduled call and then sent a note again without "hello", all in small caps that she was busy with something else. Mind you that was already when I was chatting with TT to change the expert. On the positive side, the expert who then checked my return was very nice, called me, took time to explain everything and answer my questions. I think TT needs to step up the client service for the price of the full service option.
Date published: 2022-04-08
Rated 4 out of 5 by from Turbo Tax Works Well I like the way Turbo Tax carries forward info from years past and for the most part is easy to follow. Occasionally there are items needing to be addressed that do not have an adequate explanation or should have been done by the program. Specifically this and last year for me it was QBI Losses, left blank by program but requiring an entry with inadequate explanation.
Date published: 2022-04-08
Rated 2 out of 5 by from Corporate Tax Version is average TN state does not have enough characters for my business name. Help desk told me to reinstall the software and then hung up on me. I've used the personal home business for years but am not happy with the corporate version. I've used it in the past and they don't keep up with the changes well.
Date published: 2022-04-08
Rated 5 out of 5 by from Quick, easy and knowledgeable Turbo Tax got my federal return, Hawaii, California and Wisconsin returns done in a timely and prompt manner
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax is Great It was easy to get access to help online. My wife and I are very pleased with Turbo Tax. We definitely recommend this product to our friends and family. Thank you
Date published: 2022-04-08
Rated 5 out of 5 by from Turbo Tax highly recommended! I could not do my taxes on my own without Turbo Tax!
Date published: 2022-04-08
Rated 5 out of 5 by from She was Awesome She was awesome thanks Julie for you help me and my son with our tex error.
Date published: 2022-04-08
Rated 5 out of 5 by from always work for me been using for years can find answer very easy would buy again
Date published: 2022-04-08
Rated 3 out of 5 by from Overall Turbo Tax is great for ease of use However Ease of use with Turbo Tax is great. However, the CD I received this year wouldn't install, it was missing several files. I spent a good deal of time trying different things and then had to remove what it did install from my computer and go to the download version which worked just fine. Who knows what happened to the CD. I would recommend the download versions.
Date published: 2022-04-08
All TurboTax® Offerings Reviews - Page 2839