TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Turbo Tax Turbo tax can sometimes be hard to fix things. Not enough help
Date published: 2021-04-18
Rated 3 out of 5 by from Turbo Tax is a good tool Turbo Tax seemed much more difficult to navigate this year. When I made corrections, even though I used the "back button", it still "remembered" prior entries related to the corrections I had made. I am usually very happy with Turbo Tax, using for the last 10+ years, but this year I actually thought about using a different tax prep app next year.
Date published: 2021-04-18
Rated 5 out of 5 by from Was interesting to say the least! Learning the software took some time. Learned a lot. Being able to contact the Support Specialist was was excellent. Without them I would probably still be trying to figure it. Forms etc.
Date published: 2021-04-18
Rated 4 out of 5 by from easy to use easy to use but extra fees for every little thing.
Date published: 2021-04-18
Rated 5 out of 5 by from Great service and great value This service is fast and easy to use. I have always loved using Turbo tax. This year I needed to be sure things were done right since I had a lot of change in my tax status in 2020. My tax professional, Wanda Kay, put me at ease.
Date published: 2021-04-18
Rated 3 out of 5 by from Hidden fees Turbo Tax provided me with excellent guidance. I am confident my return was correct but I was dismayed when the program wanted to charge a Refund Processing Fee of $40. I've used this program for years now; had that cost been added to the purchase price of the product, I never would have purchased it. Maybe that's the reason the fee was not mentioned until the end of the filing process. I hope at the very least the reason for the fee can be justified and removed altogether for 2021.
Date published: 2021-04-18
Rated 3 out of 5 by from Awesome and I love turbo tax but for one thing. I have been using turbotax for 15 years, personal and business returns however, this year (2020) for the first time I decided to file the Hawaii State taxes electronically via turbo tax software that I purchased via disc at costco. I also elected to purchase representation and elected to pay for the tax balance due electronically via the turbotax software. The software was at best vauge in issuing directions by telling me that I must print documents (form N200V), a payment voucher that should be sent in along with my payment if paying by check. Since I paid electronically using the TT software do I still need to send in the N200V voucher form? Since the form, and TT software were too vauge to give me a straight answer I called TT to speak to a specialist. I was disappointed when I was put on hold for 15 minutes then was disconnected! My question did not get answered despite paying for this service. I hope this can be corrected as I may try another method or reduce the services I purchase from TT in the future.
Date published: 2021-04-18
Rated 5 out of 5 by from Turbo Tax is the way to go great and easy to use. very helpful that there is someone to chat with if needed
Date published: 2021-04-18
Rated 5 out of 5 by from Turbo made it easy to file taxes Awesome tax service. Made it easy to do my taxes on- line . Stress free. Will recommend it and will use it again.
Date published: 2021-04-18
Rated 5 out of 5 by from Used Over 20 Years Makes the process easy for me. Due to my long term use I don't need the step by step guidance, but appreciate that it's there for those that do. I wouldn't think of doing taxes any other way.
Date published: 2021-04-18
All TurboTax® Offerings Reviews - Page 2835
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Turbo Tax Turbo tax can sometimes be hard to fix things. Not enough help
Date published: 2021-04-18
Rated 3 out of 5 by from Turbo Tax is a good tool Turbo Tax seemed much more difficult to navigate this year. When I made corrections, even though I used the "back button", it still "remembered" prior entries related to the corrections I had made. I am usually very happy with Turbo Tax, using for the last 10+ years, but this year I actually thought about using a different tax prep app next year.
Date published: 2021-04-18
Rated 5 out of 5 by from Was interesting to say the least! Learning the software took some time. Learned a lot. Being able to contact the Support Specialist was was excellent. Without them I would probably still be trying to figure it. Forms etc.
Date published: 2021-04-18
Rated 4 out of 5 by from easy to use easy to use but extra fees for every little thing.
Date published: 2021-04-18
Rated 5 out of 5 by from Great service and great value This service is fast and easy to use. I have always loved using Turbo tax. This year I needed to be sure things were done right since I had a lot of change in my tax status in 2020. My tax professional, Wanda Kay, put me at ease.
Date published: 2021-04-18
Rated 3 out of 5 by from Hidden fees Turbo Tax provided me with excellent guidance. I am confident my return was correct but I was dismayed when the program wanted to charge a Refund Processing Fee of $40. I've used this program for years now; had that cost been added to the purchase price of the product, I never would have purchased it. Maybe that's the reason the fee was not mentioned until the end of the filing process. I hope at the very least the reason for the fee can be justified and removed altogether for 2021.
Date published: 2021-04-18
Rated 3 out of 5 by from Awesome and I love turbo tax but for one thing. I have been using turbotax for 15 years, personal and business returns however, this year (2020) for the first time I decided to file the Hawaii State taxes electronically via turbo tax software that I purchased via disc at costco. I also elected to purchase representation and elected to pay for the tax balance due electronically via the turbotax software. The software was at best vauge in issuing directions by telling me that I must print documents (form N200V), a payment voucher that should be sent in along with my payment if paying by check. Since I paid electronically using the TT software do I still need to send in the N200V voucher form? Since the form, and TT software were too vauge to give me a straight answer I called TT to speak to a specialist. I was disappointed when I was put on hold for 15 minutes then was disconnected! My question did not get answered despite paying for this service. I hope this can be corrected as I may try another method or reduce the services I purchase from TT in the future.
Date published: 2021-04-18
Rated 5 out of 5 by from Turbo Tax is the way to go great and easy to use. very helpful that there is someone to chat with if needed
Date published: 2021-04-18
Rated 5 out of 5 by from Turbo made it easy to file taxes Awesome tax service. Made it easy to do my taxes on- line . Stress free. Will recommend it and will use it again.
Date published: 2021-04-18
Rated 5 out of 5 by from Used Over 20 Years Makes the process easy for me. Due to my long term use I don't need the step by step guidance, but appreciate that it's there for those that do. I wouldn't think of doing taxes any other way.
Date published: 2021-04-18
All TurboTax® Offerings Reviews - Page 2835