TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Turbotax is really cruel and unusual punishment Every year it gets worse and I continue to use your product because I used it last year. I think that next year I will seriously consider moving on to some other product. The reason are: Not intuitive, Difficult to navigate, the help is not helpful, it makes me enter information without any explanation, no links available where you would expect them, mixed jargon- call something what it is called in the tax records- not your favorite term for it, the checkout is terribly cumbersome and all we are trying to do is give you money - it is like you don't really want it. One must loop over and over again. I spend a great deal of time searching for forms, previous entries, searching the internet for other people that have experienced the same issues. You have every year in the past to improve and you only get more complex and cumbersome and create "do loops". Yuck Yuck Yuck Yuck. For emphasis - maybe next year another product will be chosen!!! The benefits of importing a prior years return are small compared to the hassle.
Date published: 2022-04-04
Rated 4 out of 5 by from TurboTax is great Been using it for a few years now, it is easy to understand and very helpful
Date published: 2022-04-04
Rated 5 out of 5 by from Awesome Very easy and helpful and have been using it for years
Date published: 2022-04-04
Rated 5 out of 5 by from Very powerful tax program The forums are good for finding the more obscure tax situations. They can be a bit hard to navigate if you are not sure what to search for. However the interview process is very thorough. I like to feel of the program. My only gripe is you cannot cut and paste some account number information which is unnecessary. There are plenty of security prompts in place. This feature just seems annoying.
Date published: 2022-04-04
Rated 5 out of 5 by from excellent product easy of usage. took only one from start to filing the forms.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax is Great! Very easy to use and helped maximize my return with minimal effort on my end
Date published: 2022-04-04
Rated 5 out of 5 by from Turbotax I have a complicated tax situation and Turbo really makes it much easier.
Date published: 2022-04-04
Rated 4 out of 5 by from Good tax prep software. It's good software but I will say it takes time to go thru the whole process. I wish they would just cut to the chase and make it quicker to go thru. Some of their competitors have more simplified software and the process is much quicker. Also, show all pricing up front and be transparent about whether you qualify for the free version before you are half way thru and then you get a pop up saying you have to use the pay version. I did not like that, I felt it was shady and unprofessional.
Date published: 2022-04-04
Rated 5 out of 5 by from TURBO TAX IS THE BEST! HAVE USED TURBO TAX FOR YEARS!! LOVE IT!! THE BEST!!
Date published: 2022-04-04
Rated 5 out of 5 by from Jamia is SUPER She made me feel like she was interested in making my tax prep very easy
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 2822
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbotax is really cruel and unusual punishment Every year it gets worse and I continue to use your product because I used it last year. I think that next year I will seriously consider moving on to some other product. The reason are: Not intuitive, Difficult to navigate, the help is not helpful, it makes me enter information without any explanation, no links available where you would expect them, mixed jargon- call something what it is called in the tax records- not your favorite term for it, the checkout is terribly cumbersome and all we are trying to do is give you money - it is like you don't really want it. One must loop over and over again. I spend a great deal of time searching for forms, previous entries, searching the internet for other people that have experienced the same issues. You have every year in the past to improve and you only get more complex and cumbersome and create "do loops". Yuck Yuck Yuck Yuck. For emphasis - maybe next year another product will be chosen!!! The benefits of importing a prior years return are small compared to the hassle.
Date published: 2022-04-04
Rated 4 out of 5 by from TurboTax is great Been using it for a few years now, it is easy to understand and very helpful
Date published: 2022-04-04
Rated 5 out of 5 by from Awesome Very easy and helpful and have been using it for years
Date published: 2022-04-04
Rated 5 out of 5 by from Very powerful tax program The forums are good for finding the more obscure tax situations. They can be a bit hard to navigate if you are not sure what to search for. However the interview process is very thorough. I like to feel of the program. My only gripe is you cannot cut and paste some account number information which is unnecessary. There are plenty of security prompts in place. This feature just seems annoying.
Date published: 2022-04-04
Rated 5 out of 5 by from excellent product easy of usage. took only one from start to filing the forms.
Date published: 2022-04-04
Rated 5 out of 5 by from TurboTax is Great! Very easy to use and helped maximize my return with minimal effort on my end
Date published: 2022-04-04
Rated 5 out of 5 by from Turbotax I have a complicated tax situation and Turbo really makes it much easier.
Date published: 2022-04-04
Rated 4 out of 5 by from Good tax prep software. It's good software but I will say it takes time to go thru the whole process. I wish they would just cut to the chase and make it quicker to go thru. Some of their competitors have more simplified software and the process is much quicker. Also, show all pricing up front and be transparent about whether you qualify for the free version before you are half way thru and then you get a pop up saying you have to use the pay version. I did not like that, I felt it was shady and unprofessional.
Date published: 2022-04-04
Rated 5 out of 5 by from TURBO TAX IS THE BEST! HAVE USED TURBO TAX FOR YEARS!! LOVE IT!! THE BEST!!
Date published: 2022-04-04
Rated 5 out of 5 by from Jamia is SUPER She made me feel like she was interested in making my tax prep very easy
Date published: 2022-04-04
All TurboTax® Offerings Reviews - Page 2822