TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Love this service Had a pleasant experience with some very nice people.
Date published: 2022-10-01
Rated 5 out of 5 by from Excellent tax program As a multi-year user I find the program to be very user friendly and easy to navigate.
Date published: 2022-10-01
Rated 5 out of 5 by from Great Service Great service and very helpful. I reccomend using Turbo Tax Live Full Service Deluxe, for all of your Tax needs so you don't have to worry.
Date published: 2022-10-01
Rated 5 out of 5 by from Overall a great software program I've been using Turbo tax for many years. I've used it for business and individual tax. I'm always impressed by the ease of use from the data entry to the e-file process.
Date published: 2022-10-01
Rated 4 out of 5 by from Very Easy to use, good tips on FIQs, nice format. I am a novice, so Turbo Tax makes it easy. I have learned quite a bit just using it!
Date published: 2022-10-01
Rated 3 out of 5 by from Couldn't transmit Indiana It took me a bit to figure out the Indiana return was preventing my federal and another state from filing electronically. Once I printed it to mail, the other two were transmitted and were accepted.
Date published: 2022-10-01
Rated 5 out of 5 by from Excellent Service Awesome service.Very Customer friendly.Had a very smooth experience.
Date published: 2022-10-01
Rated 3 out of 5 by from Much worse than when I last used it I last used TurboTax in approximately 2013. At that time, it was very easy to navigate to individual forms. Now it seems impossible.
Date published: 2022-10-01
Rated 2 out of 5 by from Not Happy This Time I used the online version of your software in late Sept/early Oct. My complaint is that the first thing one would expect considering the timeframe is a question as follows: "I see you are filing in October and you didn't file an extension with TurboTax, did you file one directly with the IRS?" I would say "yes" and that would trigger verbiage throughout that made me comfortable that I am proceeding correctly. But you don't. And as I get closer to the end, my anxiety grows for fear I have done something wrong. It is still there by the way. Also somewhere in here you say that live help is available for self-employed like me. But it isn't. It doesn't recognize my request for help or my status after I paid.
Date published: 2022-10-01
Rated 3 out of 5 by from changing data prior to filing I feel ripped off by the "green dot" Santa Barbara Tax Products Group, LLC. I changed my mind about using them but am unable to revise the form. Made it seem as though the efiling was still available for 2020 and the option to use this service was endorsed by Turbo tax. Anyway, I wanted to change my mind, not use them but when I tried to do so, the option was not available. Not happy.
Date published: 2022-10-01
All TurboTax® Offerings Reviews - Page 282
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Love this service Had a pleasant experience with some very nice people.
Date published: 2022-10-01
Rated 5 out of 5 by from Excellent tax program As a multi-year user I find the program to be very user friendly and easy to navigate.
Date published: 2022-10-01
Rated 5 out of 5 by from Great Service Great service and very helpful. I reccomend using Turbo Tax Live Full Service Deluxe, for all of your Tax needs so you don't have to worry.
Date published: 2022-10-01
Rated 5 out of 5 by from Overall a great software program I've been using Turbo tax for many years. I've used it for business and individual tax. I'm always impressed by the ease of use from the data entry to the e-file process.
Date published: 2022-10-01
Rated 4 out of 5 by from Very Easy to use, good tips on FIQs, nice format. I am a novice, so Turbo Tax makes it easy. I have learned quite a bit just using it!
Date published: 2022-10-01
Rated 3 out of 5 by from Couldn't transmit Indiana It took me a bit to figure out the Indiana return was preventing my federal and another state from filing electronically. Once I printed it to mail, the other two were transmitted and were accepted.
Date published: 2022-10-01
Rated 5 out of 5 by from Excellent Service Awesome service.Very Customer friendly.Had a very smooth experience.
Date published: 2022-10-01
Rated 3 out of 5 by from Much worse than when I last used it I last used TurboTax in approximately 2013. At that time, it was very easy to navigate to individual forms. Now it seems impossible.
Date published: 2022-10-01
Rated 2 out of 5 by from Not Happy This Time I used the online version of your software in late Sept/early Oct. My complaint is that the first thing one would expect considering the timeframe is a question as follows: "I see you are filing in October and you didn't file an extension with TurboTax, did you file one directly with the IRS?" I would say "yes" and that would trigger verbiage throughout that made me comfortable that I am proceeding correctly. But you don't. And as I get closer to the end, my anxiety grows for fear I have done something wrong. It is still there by the way. Also somewhere in here you say that live help is available for self-employed like me. But it isn't. It doesn't recognize my request for help or my status after I paid.
Date published: 2022-10-01
Rated 3 out of 5 by from changing data prior to filing I feel ripped off by the "green dot" Santa Barbara Tax Products Group, LLC. I changed my mind about using them but am unable to revise the form. Made it seem as though the efiling was still available for 2020 and the option to use this service was endorsed by Turbo tax. Anyway, I wanted to change my mind, not use them but when I tried to do so, the option was not available. Not happy.
Date published: 2022-10-01
All TurboTax® Offerings Reviews - Page 282