TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Don't ever have an e-file rejected Turbotax used original filing , not corrected efile as base so now I cannot amend either my federal or state (MI). State of MI amend process is also flawed because you cannot amend an omission on additions in schedule 1. I've spent hours on the phone, been transferred from agent to agent, but on hold until the system hung up on me, and finally got an agent that gave up after 2 hours trying to get Turbotax to work. I guess I will have to use paper and pencil to get it right!
Date published: 2021-04-16
Rated 5 out of 5 by from Love TurboTax I have used this platform for years. I'm always suggesting it for my friends and family.
Date published: 2021-04-16
Rated 5 out of 5 by from Quick Easy Always a pleasure, quick and easy user friendly very informative
Date published: 2021-04-16
Rated 4 out of 5 by from Little things could make it better We get charged $25 to efile a state return so of course we print and mail rather than wasting $25. Turbo tax does not make that process easy. There should be a click when you select not to efile state that lets you print the docs you need to mail it.
Date published: 2021-04-16
Rated 4 out of 5 by from Great experience with Live! The live experts are happy to answer questions and made filing stress free!
Date published: 2021-04-16
Rated 3 out of 5 by from Unexpected fees What started out as free service ended up to be 110.00. Checking one single box caused an additional fee. Definitely not free. I called customer service (she was very nice and helpful) but she sent me a code that was supposed to apply a discount and it didn't work.
Date published: 2021-04-16
Rated 5 out of 5 by from Takes care of the complications They take care of everything with a few questions and downloading of our information from our brokerage accounts. Otherwise, I would have to spend hours tracking down dates and share counts and filling out PAGES of useless forms.
Date published: 2021-04-16
Rated 1 out of 5 by from Failed E-File If your efile fails there is no way to get a refund. This happended last year and again this year!
Date published: 2021-04-16
Rated 4 out of 5 by from Turbo Tax is awesome It is amazing! I love Turbo Tax and will use it going forward!
Date published: 2021-04-16
Rated 4 out of 5 by from Got It Done My taxes this year were just about as complicated as it's possible for a single family return - minus cryptocurrency. In that light, TurboTax did great. The only real critique I would have is in regards to military situations. TurboTax was not fluid in the full gambit of situations that military families can face.
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 2804
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Don't ever have an e-file rejected Turbotax used original filing , not corrected efile as base so now I cannot amend either my federal or state (MI). State of MI amend process is also flawed because you cannot amend an omission on additions in schedule 1. I've spent hours on the phone, been transferred from agent to agent, but on hold until the system hung up on me, and finally got an agent that gave up after 2 hours trying to get Turbotax to work. I guess I will have to use paper and pencil to get it right!
Date published: 2021-04-16
Rated 5 out of 5 by from Love TurboTax I have used this platform for years. I'm always suggesting it for my friends and family.
Date published: 2021-04-16
Rated 5 out of 5 by from Quick Easy Always a pleasure, quick and easy user friendly very informative
Date published: 2021-04-16
Rated 4 out of 5 by from Little things could make it better We get charged $25 to efile a state return so of course we print and mail rather than wasting $25. Turbo tax does not make that process easy. There should be a click when you select not to efile state that lets you print the docs you need to mail it.
Date published: 2021-04-16
Rated 4 out of 5 by from Great experience with Live! The live experts are happy to answer questions and made filing stress free!
Date published: 2021-04-16
Rated 3 out of 5 by from Unexpected fees What started out as free service ended up to be 110.00. Checking one single box caused an additional fee. Definitely not free. I called customer service (she was very nice and helpful) but she sent me a code that was supposed to apply a discount and it didn't work.
Date published: 2021-04-16
Rated 5 out of 5 by from Takes care of the complications They take care of everything with a few questions and downloading of our information from our brokerage accounts. Otherwise, I would have to spend hours tracking down dates and share counts and filling out PAGES of useless forms.
Date published: 2021-04-16
Rated 1 out of 5 by from Failed E-File If your efile fails there is no way to get a refund. This happended last year and again this year!
Date published: 2021-04-16
Rated 4 out of 5 by from Turbo Tax is awesome It is amazing! I love Turbo Tax and will use it going forward!
Date published: 2021-04-16
Rated 4 out of 5 by from Got It Done My taxes this year were just about as complicated as it's possible for a single family return - minus cryptocurrency. In that light, TurboTax did great. The only real critique I would have is in regards to military situations. TurboTax was not fluid in the full gambit of situations that military families can face.
Date published: 2021-04-16
All TurboTax® Offerings Reviews - Page 2804