TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from First time newbie Uploading documents for a itemized deduction return proved laborious. Had them ready, zipped the file and THEN learned zip files are not allowed. Had to convert them to a PDF and combine. Much easier than one single file at a time but they did not have my detailed file names on each with explanations. Time that could have been saved was wasted. Live expert was beneficial for me. I would have preferred explaining what my numbers were first but my expert was on target in helping me. The checkout process was almost like filing the return myself. Repeated details that TurboTax already had. I was disappointed that there was no option to apply all or some of the refunds to next year's returns. Now, sadly, I learn that there is no way to ask for the same expert next year. Nevertheless I plan to use this service again. This is the first time since I starting filing returns in 1960 to ask for someone else to do the return. I am happy that I did but it sure took much longer than I expected time wise.
Date published: 2022-04-09
Rated 1 out of 5 by from god awful this was an absolutely ridiculous experience and i will not be using again
Date published: 2022-04-09
Rated 5 out of 5 by from Love the service Great service thank you. Happy to get this completed.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo tax is awesome! Easy to use and follow. Instills confidence. Highly recommend
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo tax is my forever tax tools I asked the expert today and it is so convenient getting help in your own home.
Date published: 2022-04-09
Rated 5 out of 5 by from EASIER THAN I EXPECTED First time user and was quite impressed. Easy to use and learned a lot along the way to make it easier next time and more importantly learned what is and what is not tax deductible. Now I know what I need to do to maximize my deductions for net year!!!
Date published: 2022-04-09
Rated 3 out of 5 by from IDAHO STATE PAYMENT IS VERY CONFUSING I want to file by mail because we owe the State. In the final few steps there is no place to check to pay by check or auto withdrawal. However when the payment instruction sheet printed it states we pay by check. The instructions read that the state will deduct from my account. Seeing how I entered account info on the federal efile I was confused. Did I miss something or are your instructions not correct?
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax so easy! This was my first time in 20 years to file my taxes on my own. Turbo Tax made it so easy!
Date published: 2022-04-09
Rated 4 out of 5 by from TurboTax doesn't support 8990 I am very disappointed that TurboTax doesn't support all of the forms I need to submit to the IRS. In particular, form 8990.
Date published: 2022-04-09
Rated 4 out of 5 by from helpful took me through the steps had a good chance to check my returns and will use turbo tax again thank you very much
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2771
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from First time newbie Uploading documents for a itemized deduction return proved laborious. Had them ready, zipped the file and THEN learned zip files are not allowed. Had to convert them to a PDF and combine. Much easier than one single file at a time but they did not have my detailed file names on each with explanations. Time that could have been saved was wasted. Live expert was beneficial for me. I would have preferred explaining what my numbers were first but my expert was on target in helping me. The checkout process was almost like filing the return myself. Repeated details that TurboTax already had. I was disappointed that there was no option to apply all or some of the refunds to next year's returns. Now, sadly, I learn that there is no way to ask for the same expert next year. Nevertheless I plan to use this service again. This is the first time since I starting filing returns in 1960 to ask for someone else to do the return. I am happy that I did but it sure took much longer than I expected time wise.
Date published: 2022-04-09
Rated 1 out of 5 by from god awful this was an absolutely ridiculous experience and i will not be using again
Date published: 2022-04-09
Rated 5 out of 5 by from Love the service Great service thank you. Happy to get this completed.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo tax is awesome! Easy to use and follow. Instills confidence. Highly recommend
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo tax is my forever tax tools I asked the expert today and it is so convenient getting help in your own home.
Date published: 2022-04-09
Rated 5 out of 5 by from EASIER THAN I EXPECTED First time user and was quite impressed. Easy to use and learned a lot along the way to make it easier next time and more importantly learned what is and what is not tax deductible. Now I know what I need to do to maximize my deductions for net year!!!
Date published: 2022-04-09
Rated 3 out of 5 by from IDAHO STATE PAYMENT IS VERY CONFUSING I want to file by mail because we owe the State. In the final few steps there is no place to check to pay by check or auto withdrawal. However when the payment instruction sheet printed it states we pay by check. The instructions read that the state will deduct from my account. Seeing how I entered account info on the federal efile I was confused. Did I miss something or are your instructions not correct?
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax so easy! This was my first time in 20 years to file my taxes on my own. Turbo Tax made it so easy!
Date published: 2022-04-09
Rated 4 out of 5 by from TurboTax doesn't support 8990 I am very disappointed that TurboTax doesn't support all of the forms I need to submit to the IRS. In particular, form 8990.
Date published: 2022-04-09
Rated 4 out of 5 by from helpful took me through the steps had a good chance to check my returns and will use turbo tax again thank you very much
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2771