TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from turbotax is excellent turbotax makes it so easy and self explanatory to do your taxes
Date published: 2022-04-09
Rated 5 out of 5 by from turbo tax was great for me It was a very good experience for me Iwould have only good things to say
Date published: 2022-04-09
Rated 5 out of 5 by from Awesome agent Dustin was beyond helpful.He stayed with us till the end.Many issues and walked me through everyone of them. There is no rating on your system high enough to give him.
Date published: 2022-04-09
Rated 2 out of 5 by from A spreadsheet would work the same is less annoying Turbo Tax is proof that lack of competition in a segment leads to garbage. First the marketing experience. The software is marketed as coming with a "free state", but you have to pay them $25 to e-file it. It costs Intuit nothing but they will are certainly happy to bilk you for the service. The software is gaudy as heck. It is constantly tells you how much of a return it "Got you". Quicken is just doing (or pretending) to do the math. You're still making me do all the work with my money. How about you deeply integrate with Quicken (same company) so that I don't have to dig around for a bunch of answers for your stupid questions. If they really wanted to do me a favor, at the end it would tell me what I should consider changing so that I don't owe money next year. If it were more than just a fancy wrapped spreadsheet, it could do that. Or, and who is stupid enough to fall for the 15 second "checking your return for errors" wait. Come to find out, I can't open my previous year file because I don't know my software key. I still have 2020 loaded on my computer. The same one that did the return. I threw away the CD case (bought at Costco) last year assuming that the computer would remember that I entered it a year earlier. We constantly being upsold for useless garbage and subscriptions. I didn't know when I paid $50 (or $75 for the e-file) I was signing up for a timeshare presentation.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is Fantastic and Easy! The online service was fantastic and easy. The CHAT line was terrible, unfortunately.
Date published: 2022-04-09
Rated 4 out of 5 by from TurboTax is very convenient It's pretty good. I mean, their experts don't seem to be experts in tax. Maybe only in TurboTax. I don't know.
Date published: 2022-04-09
Rated 5 out of 5 by from great service as a busy duel employed family with sports and activity involved children this service is wonderful. it saves time and creates piece of mind as I know I'm safe.
Date published: 2022-04-09
Rated 4 out of 5 by from First time newbie Uploading documents for a itemized deduction return proved laborious. Had them ready, zipped the file and THEN learned zip files are not allowed. Had to convert them to a PDF and combine. Much easier than one single file at a time but they did not have my detailed file names on each with explanations. Time that could have been saved was wasted. Live expert was beneficial for me. I would have preferred explaining what my numbers were first but my expert was on target in helping me. The checkout process was almost like filing the return myself. Repeated details that TurboTax already had. I was disappointed that there was no option to apply all or some of the refunds to next year's returns. Now, sadly, I learn that there is no way to ask for the same expert next year. Nevertheless I plan to use this service again. This is the first time since I starting filing returns in 1960 to ask for someone else to do the return. I am happy that I did but it sure took much longer than I expected time wise.
Date published: 2022-04-09
Rated 1 out of 5 by from god awful this was an absolutely ridiculous experience and i will not be using again
Date published: 2022-04-09
Rated 5 out of 5 by from Love the service Great service thank you. Happy to get this completed.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2768
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbotax is excellent turbotax makes it so easy and self explanatory to do your taxes
Date published: 2022-04-09
Rated 5 out of 5 by from turbo tax was great for me It was a very good experience for me Iwould have only good things to say
Date published: 2022-04-09
Rated 5 out of 5 by from Awesome agent Dustin was beyond helpful.He stayed with us till the end.Many issues and walked me through everyone of them. There is no rating on your system high enough to give him.
Date published: 2022-04-09
Rated 2 out of 5 by from A spreadsheet would work the same is less annoying Turbo Tax is proof that lack of competition in a segment leads to garbage. First the marketing experience. The software is marketed as coming with a "free state", but you have to pay them $25 to e-file it. It costs Intuit nothing but they will are certainly happy to bilk you for the service. The software is gaudy as heck. It is constantly tells you how much of a return it "Got you". Quicken is just doing (or pretending) to do the math. You're still making me do all the work with my money. How about you deeply integrate with Quicken (same company) so that I don't have to dig around for a bunch of answers for your stupid questions. If they really wanted to do me a favor, at the end it would tell me what I should consider changing so that I don't owe money next year. If it were more than just a fancy wrapped spreadsheet, it could do that. Or, and who is stupid enough to fall for the 15 second "checking your return for errors" wait. Come to find out, I can't open my previous year file because I don't know my software key. I still have 2020 loaded on my computer. The same one that did the return. I threw away the CD case (bought at Costco) last year assuming that the computer would remember that I entered it a year earlier. We constantly being upsold for useless garbage and subscriptions. I didn't know when I paid $50 (or $75 for the e-file) I was signing up for a timeshare presentation.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is Fantastic and Easy! The online service was fantastic and easy. The CHAT line was terrible, unfortunately.
Date published: 2022-04-09
Rated 4 out of 5 by from TurboTax is very convenient It's pretty good. I mean, their experts don't seem to be experts in tax. Maybe only in TurboTax. I don't know.
Date published: 2022-04-09
Rated 5 out of 5 by from great service as a busy duel employed family with sports and activity involved children this service is wonderful. it saves time and creates piece of mind as I know I'm safe.
Date published: 2022-04-09
Rated 4 out of 5 by from First time newbie Uploading documents for a itemized deduction return proved laborious. Had them ready, zipped the file and THEN learned zip files are not allowed. Had to convert them to a PDF and combine. Much easier than one single file at a time but they did not have my detailed file names on each with explanations. Time that could have been saved was wasted. Live expert was beneficial for me. I would have preferred explaining what my numbers were first but my expert was on target in helping me. The checkout process was almost like filing the return myself. Repeated details that TurboTax already had. I was disappointed that there was no option to apply all or some of the refunds to next year's returns. Now, sadly, I learn that there is no way to ask for the same expert next year. Nevertheless I plan to use this service again. This is the first time since I starting filing returns in 1960 to ask for someone else to do the return. I am happy that I did but it sure took much longer than I expected time wise.
Date published: 2022-04-09
Rated 1 out of 5 by from god awful this was an absolutely ridiculous experience and i will not be using again
Date published: 2022-04-09
Rated 5 out of 5 by from Love the service Great service thank you. Happy to get this completed.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2768