TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 2 out of 5 by from Took me a week to reach an actual preparer I was initially signed up with a preparer the same day that I requested it. A few days later, that person disappeared, and it took me an entire week waiting through assistant after assistant after assistant after assistant after assistant to actually get a preparer. I actually had to lie to the system and tell them I just wanted live help. Once I got live help, she could direct me to an actual preparer I mean everyone was nice, but no one could actually help me until the very last person... There's something wrong with the system and you guys really need to fix it.
Date published: 2022-10-03
Rated 5 out of 5 by from DeLisa was awesome. Turbo tax was mostly ok. At times it could be confusing. I spoke with DeLisa and she was fantastic. She was patient, kind and efficient. She is a 10.
Date published: 2022-10-03
Rated 5 out of 5 by from Turbo tax review i have used Turbo Tax for decades and it is the only filing software I will use
Date published: 2022-10-03
Rated 4 out of 5 by from Turbo Tax easy and informative I did have to review returned and turbo tax assisted with the corrections
Date published: 2022-10-03
Rated 4 out of 5 by from Solid Product, But K-1/K-3 Messy A long-time, largely satisfied TT user with extensive experience with filing K-1s. However, the 2021 edition does a poor job of allowing the entry of K-3s with multiple countries. I endeavored to secure assistance without success.
Date published: 2022-10-03
Rated 5 out of 5 by from Grateful for support during our Extension We have never filed for an extension before and had a few new aspects to our return that we were not expecting. Anita was incredibly helpful in alleviating our concerns and helping us navigate new territory.
Date published: 2022-10-03
Rated 5 out of 5 by from easy I found Turbo Tax very easy to use even for an old timer.
Date published: 2022-10-03
Rated 4 out of 5 by from Turbo Tax is Great Turbo Tax is a simple effective program. I was disappointed it didn't have the 'It's Deductible' in Charity for 2021.
Date published: 2022-10-03
Rated 3 out of 5 by from Explanations and Scrolling While in general TT is pretty good, the explanation of what the inputs are, are very questionable and the scrolling of where the numbers go to and came from are generally non-existent. For example, if I put in a number in a worksheet, it gets propagated forward and backward if there is a calculation; it is very difficult to access those calculations and purview of the data.
Date published: 2022-10-03
Rated 5 out of 5 by from Turbo Tax makes doing the taxes easy for me no engagement with tax expert, but enjoy the ease of filling my federal and state taxes
Date published: 2022-10-03
All TurboTax® Offerings Reviews - Page 275
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Took me a week to reach an actual preparer I was initially signed up with a preparer the same day that I requested it. A few days later, that person disappeared, and it took me an entire week waiting through assistant after assistant after assistant after assistant after assistant to actually get a preparer. I actually had to lie to the system and tell them I just wanted live help. Once I got live help, she could direct me to an actual preparer I mean everyone was nice, but no one could actually help me until the very last person... There's something wrong with the system and you guys really need to fix it.
Date published: 2022-10-03
Rated 5 out of 5 by from DeLisa was awesome. Turbo tax was mostly ok. At times it could be confusing. I spoke with DeLisa and she was fantastic. She was patient, kind and efficient. She is a 10.
Date published: 2022-10-03
Rated 5 out of 5 by from Turbo tax review i have used Turbo Tax for decades and it is the only filing software I will use
Date published: 2022-10-03
Rated 4 out of 5 by from Turbo Tax easy and informative I did have to review returned and turbo tax assisted with the corrections
Date published: 2022-10-03
Rated 4 out of 5 by from Solid Product, But K-1/K-3 Messy A long-time, largely satisfied TT user with extensive experience with filing K-1s. However, the 2021 edition does a poor job of allowing the entry of K-3s with multiple countries. I endeavored to secure assistance without success.
Date published: 2022-10-03
Rated 5 out of 5 by from Grateful for support during our Extension We have never filed for an extension before and had a few new aspects to our return that we were not expecting. Anita was incredibly helpful in alleviating our concerns and helping us navigate new territory.
Date published: 2022-10-03
Rated 5 out of 5 by from easy I found Turbo Tax very easy to use even for an old timer.
Date published: 2022-10-03
Rated 4 out of 5 by from Turbo Tax is Great Turbo Tax is a simple effective program. I was disappointed it didn't have the 'It's Deductible' in Charity for 2021.
Date published: 2022-10-03
Rated 3 out of 5 by from Explanations and Scrolling While in general TT is pretty good, the explanation of what the inputs are, are very questionable and the scrolling of where the numbers go to and came from are generally non-existent. For example, if I put in a number in a worksheet, it gets propagated forward and backward if there is a calculation; it is very difficult to access those calculations and purview of the data.
Date published: 2022-10-03
Rated 5 out of 5 by from Turbo Tax makes doing the taxes easy for me no engagement with tax expert, but enjoy the ease of filling my federal and state taxes
Date published: 2022-10-03
All TurboTax® Offerings Reviews - Page 275