TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Makes it easy!! I have been doing my taxes with TurboTax many years. They make it easy since they have last year's figures it doesn't let you miss anything.
Date published: 2021-04-19
Rated 3 out of 5 by from More trouble this year I have used MacInTax/TurboTax since the mid 90s. For the first three years I used your program to print the forms and my program to do the calculations. Yours was getting the same as mine, so I used yours since, except for the year you messed up and took some options off TurboTax Deluxe. This year was not a good year for getting started. First, I could not get into my account. After 12 hours on the phone with you ("cook book" procedures don't always work), I finally got a supervisor who could "think outside the dots" gave me a NEW License code to use on my NEW account and every think worked fine. The only improvement, for now, would be a way to increase font size. I'm 91 years old!
Date published: 2021-04-19
Rated 5 out of 5 by from Quick! Turbotax was very easy to understand, quick, and its free!
Date published: 2021-04-19
Rated 4 out of 5 by from Turbo makes it very easy to complete tax forms., Everything went very well except for trying to get copy to mail and for my file copy..
Date published: 2021-04-19
Rated 3 out of 5 by from Needs customer service improvement Not happy with TurboTax customer. 1) no place for me to downgrade to Deluxe. Automatically made me use Premier. 2) Unable to print 2019 and 2020 returns because of your technology and poor customer service to address the problem. Hopefully some supervisor who is customer friendly will call me to address the issue. After 8 years of being a loyal customer, it may be time to move on to another company.
Date published: 2021-04-19
Rated 4 out of 5 by from Don't let the $0 filing fee fool you It's a good service but every year I some how end up paying for filing. For example this year I had to add a self employment and apparently that is an extra $50. On top of that there is a $50 state filing fee that seems to appear.
Date published: 2021-04-19
Rated 5 out of 5 by from A caveman can do it Easy peasy Soo easy a caveman can do it lol H&R wanted to charge me $413.00 to file And they said my max return would be less
Date published: 2021-04-19
Rated 5 out of 5 by from Turbo is excellent Turbo is so easy to use. The program walks you through every step. Also it saves data from year to year so you do not have to repeat each year.
Date published: 2021-04-19
Rated 4 out of 5 by from It semed hard to read white background, grey etter Easy to use. Ive used it for years. My relatives use it also.
Date published: 2021-04-19
Rated 5 out of 5 by from Excellent experience with Turbo Tax Live Helpful communication with Turbo Tax Live Full Service Premier. I was able to file my taxes in a timely manner and take care of all necessary documents.
Date published: 2021-04-19
All TurboTax® Offerings Reviews - Page 2738
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Makes it easy!! I have been doing my taxes with TurboTax many years. They make it easy since they have last year's figures it doesn't let you miss anything.
Date published: 2021-04-19
Rated 3 out of 5 by from More trouble this year I have used MacInTax/TurboTax since the mid 90s. For the first three years I used your program to print the forms and my program to do the calculations. Yours was getting the same as mine, so I used yours since, except for the year you messed up and took some options off TurboTax Deluxe. This year was not a good year for getting started. First, I could not get into my account. After 12 hours on the phone with you ("cook book" procedures don't always work), I finally got a supervisor who could "think outside the dots" gave me a NEW License code to use on my NEW account and every think worked fine. The only improvement, for now, would be a way to increase font size. I'm 91 years old!
Date published: 2021-04-19
Rated 5 out of 5 by from Quick! Turbotax was very easy to understand, quick, and its free!
Date published: 2021-04-19
Rated 4 out of 5 by from Turbo makes it very easy to complete tax forms., Everything went very well except for trying to get copy to mail and for my file copy..
Date published: 2021-04-19
Rated 3 out of 5 by from Needs customer service improvement Not happy with TurboTax customer. 1) no place for me to downgrade to Deluxe. Automatically made me use Premier. 2) Unable to print 2019 and 2020 returns because of your technology and poor customer service to address the problem. Hopefully some supervisor who is customer friendly will call me to address the issue. After 8 years of being a loyal customer, it may be time to move on to another company.
Date published: 2021-04-19
Rated 4 out of 5 by from Don't let the $0 filing fee fool you It's a good service but every year I some how end up paying for filing. For example this year I had to add a self employment and apparently that is an extra $50. On top of that there is a $50 state filing fee that seems to appear.
Date published: 2021-04-19
Rated 5 out of 5 by from A caveman can do it Easy peasy Soo easy a caveman can do it lol H&R wanted to charge me $413.00 to file And they said my max return would be less
Date published: 2021-04-19
Rated 5 out of 5 by from Turbo is excellent Turbo is so easy to use. The program walks you through every step. Also it saves data from year to year so you do not have to repeat each year.
Date published: 2021-04-19
Rated 4 out of 5 by from It semed hard to read white background, grey etter Easy to use. Ive used it for years. My relatives use it also.
Date published: 2021-04-19
Rated 5 out of 5 by from Excellent experience with Turbo Tax Live Helpful communication with Turbo Tax Live Full Service Premier. I was able to file my taxes in a timely manner and take care of all necessary documents.
Date published: 2021-04-19
All TurboTax® Offerings Reviews - Page 2738