TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Turbo Tax = Crypto Frustration! Clearly TT is moving to the online format and not supporting the desktop version. All the help videos are for the online version - very different from the desktop. No crypto support is included on the desktop even in the premier version. I had to buy a separate aggregator program to finish my taxes. The workaround according to customer service was complete my taxes online first, then export data to my desktop. Not acceptable because all my info is automatically moved from last year's return when I started. Get with the program TT or I won't use you next year.
Date published: 2022-04-05
Rated 1 out of 5 by from Poor Communication I've been using Turbo Tax for years this year I used full service. I paid around $750 for experts to do my taxes. I had a very bad experience. My questions would go days without being answered. In the future I will use a CPA to file my taxes. For the amount I was charged I should have had much better communication.
Date published: 2022-04-05
Rated 5 out of 5 by from Huge improvements in 2022! I've always used turbo tax for the ease of carrying my information over year by year. It always stung that it was so costly, but I put up with it for the convenience. Turbo Tax has finally caught on to the fact filing SHOULD and CAN be free, and has introduced better price tiers for most people, made it easier to use the service for free, and has packed more value into lower tiers for people who like some nice extras. These changes have earned them a dedicated turbotax customer!
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax WoW! Awesome, another year down with ease thanks to Turbo Tax
Date published: 2022-04-05
Rated 2 out of 5 by from you're getting a little to expensive I realize that I chose the highest tear but once I realized there really wasn't a way to change tiers after I figured out I probably didn't need it. I find that frustrating. I feel like you should also look at how long someone has been using your services and maybe offer incentives for not going to HR block or somewhere else
Date published: 2022-04-05
Rated 5 out of 5 by from Great and Simple Way to do Texest Turbo Tax walks you through every step of your Tax Preparation, and is simple and easy to understand. I have been using Turbo Tax for over 20 years.
Date published: 2022-04-05
Rated 5 out of 5 by from Overcharges for State Tax Although I love using Turbo Tax and find it to be a great product, Turbo Tax is sold with Federal and One State Return. included. But, I do not file in New Hampshire, but am required to file for Massachusetts. Turbo Tax does not recognize that I do not file with New Hampshire and then charges me for the additional $25 each year for an additional return. This glitch should be fixed.
Date published: 2022-04-05
Rated 5 out of 5 by from Nearly perfect I've been happily using TurboTax, fed & state, for more than a quarter of a century, and that loyalty tells you how I feel about it as much as the 5-star rating does.
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax is Outstanding Great to do Business with You and will continue to do so next Tax Season.
Date published: 2022-04-05
Rated 5 out of 5 by from David at Turbo Tax David was excellent and patient as I had to find additional documents. Very informative and was able to solve a quirk that is present in my state tax.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 2721
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Turbo Tax = Crypto Frustration! Clearly TT is moving to the online format and not supporting the desktop version. All the help videos are for the online version - very different from the desktop. No crypto support is included on the desktop even in the premier version. I had to buy a separate aggregator program to finish my taxes. The workaround according to customer service was complete my taxes online first, then export data to my desktop. Not acceptable because all my info is automatically moved from last year's return when I started. Get with the program TT or I won't use you next year.
Date published: 2022-04-05
Rated 1 out of 5 by from Poor Communication I've been using Turbo Tax for years this year I used full service. I paid around $750 for experts to do my taxes. I had a very bad experience. My questions would go days without being answered. In the future I will use a CPA to file my taxes. For the amount I was charged I should have had much better communication.
Date published: 2022-04-05
Rated 5 out of 5 by from Huge improvements in 2022! I've always used turbo tax for the ease of carrying my information over year by year. It always stung that it was so costly, but I put up with it for the convenience. Turbo Tax has finally caught on to the fact filing SHOULD and CAN be free, and has introduced better price tiers for most people, made it easier to use the service for free, and has packed more value into lower tiers for people who like some nice extras. These changes have earned them a dedicated turbotax customer!
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax WoW! Awesome, another year down with ease thanks to Turbo Tax
Date published: 2022-04-05
Rated 2 out of 5 by from you're getting a little to expensive I realize that I chose the highest tear but once I realized there really wasn't a way to change tiers after I figured out I probably didn't need it. I find that frustrating. I feel like you should also look at how long someone has been using your services and maybe offer incentives for not going to HR block or somewhere else
Date published: 2022-04-05
Rated 5 out of 5 by from Great and Simple Way to do Texest Turbo Tax walks you through every step of your Tax Preparation, and is simple and easy to understand. I have been using Turbo Tax for over 20 years.
Date published: 2022-04-05
Rated 5 out of 5 by from Overcharges for State Tax Although I love using Turbo Tax and find it to be a great product, Turbo Tax is sold with Federal and One State Return. included. But, I do not file in New Hampshire, but am required to file for Massachusetts. Turbo Tax does not recognize that I do not file with New Hampshire and then charges me for the additional $25 each year for an additional return. This glitch should be fixed.
Date published: 2022-04-05
Rated 5 out of 5 by from Nearly perfect I've been happily using TurboTax, fed & state, for more than a quarter of a century, and that loyalty tells you how I feel about it as much as the 5-star rating does.
Date published: 2022-04-05
Rated 5 out of 5 by from Turbo Tax is Outstanding Great to do Business with You and will continue to do so next Tax Season.
Date published: 2022-04-05
Rated 5 out of 5 by from David at Turbo Tax David was excellent and patient as I had to find additional documents. Very informative and was able to solve a quirk that is present in my state tax.
Date published: 2022-04-05
All TurboTax® Offerings Reviews - Page 2721