TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from TurboTax is excellent. I was able to get all my queries answered during the filing of my return
Date published: 2021-06-07
Rated 4 out of 5 by from Good It ok a hard to understand what is important. I look forward to working with you against.
Date published: 2021-06-07
Rated 5 out of 5 by from Love it This is my first time using TurboTax and I love it. So easy to use.
Date published: 2021-06-07
Rated 4 out of 5 by from turbo tax is simple format It was great I will keep using it until I can't understand it no moe
Date published: 2021-06-07
Rated 5 out of 5 by from Very very thankful My tax agent was the goat. She helped me and did an awesome job doing so.
Date published: 2021-06-07
Rated 3 out of 5 by from Does Intuit do user experience testing? 1. It's hard to navigate. If you go back to check a section, it asks you the same intro questions again. No, for the third time, I was not in a natural disaster! If you don't e-file right away, it takes many screens to get back to the e-file page. To enter donations, it defaults to a random listing from last year, and I have to click to sort alphabetically EVERY SINGLE ENTRY. Shouldn't alphabetical be the default? 2. It is ambiguous. It asked if I mailed my state tax extension. I filed the extension online, so do I answer yes or no? 3. It wastes my time asking info it already knows. E.g., it wants details about my kid's college expenses, which take a while to gather, then says I don't qualify because of my income -- which it should have told me at the beginning. This is just a sampling of frustrating experiences; I could go on all day. They really need to beta test with actual filers.
Date published: 2021-06-07
Rated 5 out of 5 by from TurboTax is Great! Very easy to follow the instructions step by step.
Date published: 2021-06-07
Rated 5 out of 5 by from Turbo Tax is awesome. The process was easy and the people helping me were police and clear with their answers
Date published: 2021-06-07
Rated 4 out of 5 by from TurboTax is expensive Been using for years TurboTax, but I still think it is too expensive especially when an extension was filed and you still have to pay additional fees when you file your actual return
Date published: 2021-06-07
Rated 5 out of 5 by from great easy to use, questions were easy to understand. I like the warnings that light up when you've done something incorrect.
Date published: 2021-06-07
All TurboTax® Offerings Reviews - Page 273
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax is excellent. I was able to get all my queries answered during the filing of my return
Date published: 2021-06-07
Rated 4 out of 5 by from Good It ok a hard to understand what is important. I look forward to working with you against.
Date published: 2021-06-07
Rated 5 out of 5 by from Love it This is my first time using TurboTax and I love it. So easy to use.
Date published: 2021-06-07
Rated 4 out of 5 by from turbo tax is simple format It was great I will keep using it until I can't understand it no moe
Date published: 2021-06-07
Rated 5 out of 5 by from Very very thankful My tax agent was the goat. She helped me and did an awesome job doing so.
Date published: 2021-06-07
Rated 3 out of 5 by from Does Intuit do user experience testing? 1. It's hard to navigate. If you go back to check a section, it asks you the same intro questions again. No, for the third time, I was not in a natural disaster! If you don't e-file right away, it takes many screens to get back to the e-file page. To enter donations, it defaults to a random listing from last year, and I have to click to sort alphabetically EVERY SINGLE ENTRY. Shouldn't alphabetical be the default? 2. It is ambiguous. It asked if I mailed my state tax extension. I filed the extension online, so do I answer yes or no? 3. It wastes my time asking info it already knows. E.g., it wants details about my kid's college expenses, which take a while to gather, then says I don't qualify because of my income -- which it should have told me at the beginning. This is just a sampling of frustrating experiences; I could go on all day. They really need to beta test with actual filers.
Date published: 2021-06-07
Rated 5 out of 5 by from TurboTax is Great! Very easy to follow the instructions step by step.
Date published: 2021-06-07
Rated 5 out of 5 by from Turbo Tax is awesome. The process was easy and the people helping me were police and clear with their answers
Date published: 2021-06-07
Rated 4 out of 5 by from TurboTax is expensive Been using for years TurboTax, but I still think it is too expensive especially when an extension was filed and you still have to pay additional fees when you file your actual return
Date published: 2021-06-07
Rated 5 out of 5 by from great easy to use, questions were easy to understand. I like the warnings that light up when you've done something incorrect.
Date published: 2021-06-07
All TurboTax® Offerings Reviews - Page 273