TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Too Many Issues Turbo Tax updates every time the desktop icon is opened; one would imagine all bugs are fixed with each update. Unfortunately, this led to a lengthy and unresolved issue that customer service (via telephone) also failed to fix. Now, if I was actually able to reach a person or describe the same issue in five different ways for the automated system to understand, the issue may have been resolved. 2022 is not a great year for Turbo Tax, I will not be a repeat customer in 2023 (after 17 years of success). Do better.
Date published: 2022-04-09
Rated 1 out of 5 by from Fixing mistake impossible without redoing entire f I mistakenly chose a non free version of turbo tax and there was no way to enter simple free version after choosing it. I like Credit Karma Tax service better but they spun it off to Cash after Intuit bought Credit Karma. I am not happy with any of this.
Date published: 2022-04-09
Rated 4 out of 5 by from Update Issue - almost tore my hair out Got my whole return done & only had to review & file. Turbo Tax wanted to check for updates, so I did. There was an update on 4/7/22, so I clicked to install the update. IT WOULD NOT INSTALL. I tried three separate times and got an error message each time, even after restarting my computer. Finally I uninstalled TurboTax and reinstalled it. That did the trick, but I lost a few years off my life in the process. Not cool.
Date published: 2022-04-09
Rated 3 out of 5 by from good I don't want to write anything til I get a refund and I see this worked
Date published: 2022-04-09
Rated 5 out of 5 by from FORMAT IS GREAT-KEEPING IT SIMPLE I was fortunate enough not to need expert help-the help suggestions-please explain were excellent.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax very quick an dhelpful It is the perpetual friend of the procrastinator. Easy.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is great! I had Michael form NY as my Tax preparer. He was easy to understand, and right on time. Thank you.
Date published: 2022-04-09
Rated 5 out of 5 by from So good I almost like filing my taxes now Intuitive, fast, responsive, with always-on real-person expertise for any question: just awesome !
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax is awesome Pam was very Thorough and efficient. She answered all my questions and broke things down for me.
Date published: 2022-04-09
Rated 5 out of 5 by from Easy and Quick!! I thought the program was easy to understand, simple to use, and quick.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2716
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Too Many Issues Turbo Tax updates every time the desktop icon is opened; one would imagine all bugs are fixed with each update. Unfortunately, this led to a lengthy and unresolved issue that customer service (via telephone) also failed to fix. Now, if I was actually able to reach a person or describe the same issue in five different ways for the automated system to understand, the issue may have been resolved. 2022 is not a great year for Turbo Tax, I will not be a repeat customer in 2023 (after 17 years of success). Do better.
Date published: 2022-04-09
Rated 1 out of 5 by from Fixing mistake impossible without redoing entire f I mistakenly chose a non free version of turbo tax and there was no way to enter simple free version after choosing it. I like Credit Karma Tax service better but they spun it off to Cash after Intuit bought Credit Karma. I am not happy with any of this.
Date published: 2022-04-09
Rated 4 out of 5 by from Update Issue - almost tore my hair out Got my whole return done & only had to review & file. Turbo Tax wanted to check for updates, so I did. There was an update on 4/7/22, so I clicked to install the update. IT WOULD NOT INSTALL. I tried three separate times and got an error message each time, even after restarting my computer. Finally I uninstalled TurboTax and reinstalled it. That did the trick, but I lost a few years off my life in the process. Not cool.
Date published: 2022-04-09
Rated 3 out of 5 by from good I don't want to write anything til I get a refund and I see this worked
Date published: 2022-04-09
Rated 5 out of 5 by from FORMAT IS GREAT-KEEPING IT SIMPLE I was fortunate enough not to need expert help-the help suggestions-please explain were excellent.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax very quick an dhelpful It is the perpetual friend of the procrastinator. Easy.
Date published: 2022-04-09
Rated 5 out of 5 by from Turbo Tax is great! I had Michael form NY as my Tax preparer. He was easy to understand, and right on time. Thank you.
Date published: 2022-04-09
Rated 5 out of 5 by from So good I almost like filing my taxes now Intuitive, fast, responsive, with always-on real-person expertise for any question: just awesome !
Date published: 2022-04-09
Rated 5 out of 5 by from TurboTax is awesome Pam was very Thorough and efficient. She answered all my questions and broke things down for me.
Date published: 2022-04-09
Rated 5 out of 5 by from Easy and Quick!! I thought the program was easy to understand, simple to use, and quick.
Date published: 2022-04-09
All TurboTax® Offerings Reviews - Page 2716