TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Turbo Tax Very professional, budget friendly, information and directions easy to follow. Recommend use for any type taxes to be filed.
Date published: 2021-05-18
Rated 3 out of 5 by from Slow software I did not have good experience with Turbotax 2020 Mac this year. It took forever to process my documents and it kept freezing on me once all documents were uploaded. I had to delete all documents and enter details manually. If they do not support large documents, they should restrict that before uploading them.
Date published: 2021-05-18
Rated 5 out of 5 by from great wonderful very helpful , easy to use, explain things well
Date published: 2021-05-18
Rated 1 out of 5 by from No help Both e-file returns rejected. Fix did not work. Unable to get anyone on the phone. Paid a bunch of money for nothing. Will not use this again.
Date published: 2021-05-18
Rated 5 out of 5 by from “TurboTax is the Ticket for your Taxes” I have used Turbo Tax since 1997 and would recommend anyone desiring to do their own taxes to do so. I have had prior years taxes reviewed by several reputable tax companies and they did not find anything wrong nor to add to it. My experience this year was even better. I purchase QuickBooks prior to the end of 2019 and used it for the entire year of 2020. I typically purchase TurboTax and download it to my computer and do my taxes. But this year I was able to transfer all info for 2020 straight from QuickBooks into TurboTax online which made things a lot easier and less stressful. I used the live chat with an accountant twice and both times, they walked me through my issues and answered my questions with ease. Turbo Tax is my go-to Tax Software, don’t do them without it!
Date published: 2021-05-18
Rated 5 out of 5 by from Love it!! I love how easy it is to navigate- makes me feel really smart!!
Date published: 2021-05-18
Rated 5 out of 5 by from TURBO TAX IS AWESOME! EASY TO USE LIKE BEING ABLE TO SWITCH FROM FORM TO STEP BY STEP CUSTOMER SERVICE ON THE PHONE IS GREAT!
Date published: 2021-05-18
Rated 5 out of 5 by from Gets better every year! Gets better and easier to use each year. Will continue using TT!
Date published: 2021-05-18
Rated 3 out of 5 by from TurboTax ads are misleading. All the ads on TV say it's free to file using TurboTax. It's not!!
Date published: 2021-05-18
Rated 5 out of 5 by from First Timer says 'Yay! I found the whole experience to be thorough, a bit challenging at times, yet I have complete confidence in the software. That being said, I did purchase the 'Audit' insurance! LOL
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 2715
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Turbo Tax Very professional, budget friendly, information and directions easy to follow. Recommend use for any type taxes to be filed.
Date published: 2021-05-18
Rated 3 out of 5 by from Slow software I did not have good experience with Turbotax 2020 Mac this year. It took forever to process my documents and it kept freezing on me once all documents were uploaded. I had to delete all documents and enter details manually. If they do not support large documents, they should restrict that before uploading them.
Date published: 2021-05-18
Rated 5 out of 5 by from great wonderful very helpful , easy to use, explain things well
Date published: 2021-05-18
Rated 1 out of 5 by from No help Both e-file returns rejected. Fix did not work. Unable to get anyone on the phone. Paid a bunch of money for nothing. Will not use this again.
Date published: 2021-05-18
Rated 5 out of 5 by from “TurboTax is the Ticket for your Taxes” I have used Turbo Tax since 1997 and would recommend anyone desiring to do their own taxes to do so. I have had prior years taxes reviewed by several reputable tax companies and they did not find anything wrong nor to add to it. My experience this year was even better. I purchase QuickBooks prior to the end of 2019 and used it for the entire year of 2020. I typically purchase TurboTax and download it to my computer and do my taxes. But this year I was able to transfer all info for 2020 straight from QuickBooks into TurboTax online which made things a lot easier and less stressful. I used the live chat with an accountant twice and both times, they walked me through my issues and answered my questions with ease. Turbo Tax is my go-to Tax Software, don’t do them without it!
Date published: 2021-05-18
Rated 5 out of 5 by from Love it!! I love how easy it is to navigate- makes me feel really smart!!
Date published: 2021-05-18
Rated 5 out of 5 by from TURBO TAX IS AWESOME! EASY TO USE LIKE BEING ABLE TO SWITCH FROM FORM TO STEP BY STEP CUSTOMER SERVICE ON THE PHONE IS GREAT!
Date published: 2021-05-18
Rated 5 out of 5 by from Gets better every year! Gets better and easier to use each year. Will continue using TT!
Date published: 2021-05-18
Rated 3 out of 5 by from TurboTax ads are misleading. All the ads on TV say it's free to file using TurboTax. It's not!!
Date published: 2021-05-18
Rated 5 out of 5 by from First Timer says 'Yay! I found the whole experience to be thorough, a bit challenging at times, yet I have complete confidence in the software. That being said, I did purchase the 'Audit' insurance! LOL
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 2715