TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Student
Rated 4 out of 5 by from Really good, up until community property division Great experience with Turbotax this year, though I have a few suggestions. The community property part of the site stranded me, especially considering how intuitive and helpful the rest of the site is. There was very little help, just "put in your adjustments," I had to do a lot of research and speak to two agents to get confidence about my entries. Ideally, I would be able to bring in my partner's info automatically (we are married, filing separately)...but if not that, it should at least autofill some more of my info. Also, it was confusing to have help-text that said that the community property area would not affect my tax return, like it was informational only (paraphrasing)...but then it did...which is fine, but then it should autofill more than it did. Also, PLEASE allow users to expand the whole sidebar menu, to navigate to the exact place we want to go. So much time was wasted clicking through things that I had already finished. This was one of my only annoyances, but it was a big one.
Date published: 2021-04-17
Rated 5 out of 5 by from Thanks Turbotax! I have had a very good experience with Turbo Tax over the years. I really appreciate being able to ask questions in the search bar, and getting the answers.
Date published: 2021-04-17
Rated 1 out of 5 by from I could contact turbo tax with the problems I had I got mi turbo tax from Costco and I paid for it I have a new computer, and I had problems to use your CD, after a lot of attempts, I d Now I suspect that I download a free version I could not sign-up to my account, the system insist to use my old cell number as verification Every single phone call was answer by a computer with alternatives that didn't feet my problem. I had to transfer all my data manually
Date published: 2021-04-17
Rated 5 out of 5 by from Turbo Tax Takes the Guesswork out of Filing Turbo tax makes filing a thorough and mistake-free Federal & State return almost simply.
Date published: 2021-04-17
Rated 4 out of 5 by from Easy to understand Easy to understand, helpful tax experts............
Date published: 2021-04-17
Rated 4 out of 5 by from Easy to Use Been using TurboTax for the past 3 years, and very grateful for its ease of use.
Date published: 2021-04-17
Rated 5 out of 5 by from turbo tax is awesome very easy and fast, not complicated will recommend and use next year
Date published: 2021-04-17
Rated 5 out of 5 by from Forgot to file last year I had forgot to print out last years forms and send them as we did the work by hand for our small Business, After doing 2020 taxes on the computer I figured it would be worth it to buy the program for 2019 . It was I am glad I did it , I am in hopes that seeing that I have spent over 300 bucks on your software they update next year for free
Date published: 2021-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome I was impressed by how simple Turbo tax set up all of the questions to glide you through it.
Date published: 2021-04-17
Rated 5 out of 5 by from I have always used Turbo Tax. Great. Did not engage an expert. Seemed easier to complete this year.
Date published: 2021-04-17
All TurboTax® Offerings Reviews - Page 2704
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Really good, up until community property division Great experience with Turbotax this year, though I have a few suggestions. The community property part of the site stranded me, especially considering how intuitive and helpful the rest of the site is. There was very little help, just "put in your adjustments," I had to do a lot of research and speak to two agents to get confidence about my entries. Ideally, I would be able to bring in my partner's info automatically (we are married, filing separately)...but if not that, it should at least autofill some more of my info. Also, it was confusing to have help-text that said that the community property area would not affect my tax return, like it was informational only (paraphrasing)...but then it did...which is fine, but then it should autofill more than it did. Also, PLEASE allow users to expand the whole sidebar menu, to navigate to the exact place we want to go. So much time was wasted clicking through things that I had already finished. This was one of my only annoyances, but it was a big one.
Date published: 2021-04-17
Rated 5 out of 5 by from Thanks Turbotax! I have had a very good experience with Turbo Tax over the years. I really appreciate being able to ask questions in the search bar, and getting the answers.
Date published: 2021-04-17
Rated 1 out of 5 by from I could contact turbo tax with the problems I had I got mi turbo tax from Costco and I paid for it I have a new computer, and I had problems to use your CD, after a lot of attempts, I d Now I suspect that I download a free version I could not sign-up to my account, the system insist to use my old cell number as verification Every single phone call was answer by a computer with alternatives that didn't feet my problem. I had to transfer all my data manually
Date published: 2021-04-17
Rated 5 out of 5 by from Turbo Tax Takes the Guesswork out of Filing Turbo tax makes filing a thorough and mistake-free Federal & State return almost simply.
Date published: 2021-04-17
Rated 4 out of 5 by from Easy to understand Easy to understand, helpful tax experts............
Date published: 2021-04-17
Rated 4 out of 5 by from Easy to Use Been using TurboTax for the past 3 years, and very grateful for its ease of use.
Date published: 2021-04-17
Rated 5 out of 5 by from turbo tax is awesome very easy and fast, not complicated will recommend and use next year
Date published: 2021-04-17
Rated 5 out of 5 by from Forgot to file last year I had forgot to print out last years forms and send them as we did the work by hand for our small Business, After doing 2020 taxes on the computer I figured it would be worth it to buy the program for 2019 . It was I am glad I did it , I am in hopes that seeing that I have spent over 300 bucks on your software they update next year for free
Date published: 2021-04-17
Rated 5 out of 5 by from Turbo Tax is Awesome I was impressed by how simple Turbo tax set up all of the questions to glide you through it.
Date published: 2021-04-17
Rated 5 out of 5 by from I have always used Turbo Tax. Great. Did not engage an expert. Seemed easier to complete this year.
Date published: 2021-04-17
All TurboTax® Offerings Reviews - Page 2704