TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from turbotax is great turbotax is great, easy to use, easy to navigate, effective
Date published: 2022-10-25
Rated 4 out of 5 by from Need more forms support Turbo Tax is my go to for both business and personal returns BUT the business version does not support all needed forms. We require form 5472, which means we are unable to file electronically through Turbo Tax and instead have to prep the form offline and mail paper copies.
Date published: 2022-10-25
Rated 3 out of 5 by from Challenges with Download Never able to run two separate TurboTax products via CDs on the same computer, and downloading either from my Intuit Account using the respective license codes didn't work either. Ended up having to run each product on two separate PCs using the CDs.
Date published: 2022-10-25
Rated 4 out of 5 by from General great product; unique aspects are difficul Generally the basic tax reporting features works well. The business details and depreciation aspects appear limited and may not be a functional as should be.
Date published: 2022-10-25
Rated 3 out of 5 by from Turbo Tax - Needs Some Work Needs to be able to delete forms that are not completed if the user has made a mistake
Date published: 2022-10-25
Rated 2 out of 5 by from Why have Download Version if it's not supported? There is little to no help for the CD/Download version of TurboTax. I've used TurboTax for more than 15 years, only a few years I used the online version. As doing my taxes got more difficult (e.g., more Schedules) I had more questions or needed further help to complete them. I found that all the FAQs, answers, YouTube videos, and Help were all based on the online version of TurboTax, not the cd/download version. For example, I tried to delete a Schedule 8812. Online help, support shows exactly how to do that--using the online version. I was unable to delete the Schedule 8812, thus delaying filing my taxes for days.
Date published: 2022-10-25
Rated 3 out of 5 by from I am not a Pro Turbo Tax is great when things are simple, but as they become more complex the program is written with questions that leave me spending hours trying to understand the question and what you are looking for. It would be nice if instead of vague definitions you would show examples of forms (for example Schedule K and supporting docs) and where the requested information might be found on forms and also show a window of what the tax schedule/form/worksheet looks like that TT is trying to complete.
Date published: 2022-10-25
Rated 1 out of 5 by from Turbotax ,has been great for many years. last year,when i used Turbo Tax ,I could not get my License code to work,so i had to pay extra to do my tax using one of your systems.Your State Tax exclusion features does not work,meaning,I worked for two state agencies,namely THE MABSTOA,NEW YORK POLICE DEPARTMENT,I should be able to show both agencies on my state tax return IT201 and be changed any New York State Tax on my pension earned if I live in N.Y 12 months a year.
Date published: 2022-10-25
Rated 1 out of 5 by from trying a different software next year Customer service walked me through the wrong process. The program kept trying and did on one occasion, charge me for refunds that I didn't get and customer service/I.T department could not figure out why, so I had to pay and request a refund.
Date published: 2022-10-25
Rated 4 out of 5 by from i have had very good experience with turbo tax what I like most about turbo tax is how easy it is to use; i can choose the do-it-myself or the step-by-step and either helps me make sure I catch all my information
Date published: 2022-10-25
All TurboTax® Offerings Reviews - Page 28
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from turbotax is great turbotax is great, easy to use, easy to navigate, effective
Date published: 2022-10-25
Rated 4 out of 5 by from Need more forms support Turbo Tax is my go to for both business and personal returns BUT the business version does not support all needed forms. We require form 5472, which means we are unable to file electronically through Turbo Tax and instead have to prep the form offline and mail paper copies.
Date published: 2022-10-25
Rated 3 out of 5 by from Challenges with Download Never able to run two separate TurboTax products via CDs on the same computer, and downloading either from my Intuit Account using the respective license codes didn't work either. Ended up having to run each product on two separate PCs using the CDs.
Date published: 2022-10-25
Rated 4 out of 5 by from General great product; unique aspects are difficul Generally the basic tax reporting features works well. The business details and depreciation aspects appear limited and may not be a functional as should be.
Date published: 2022-10-25
Rated 3 out of 5 by from Turbo Tax - Needs Some Work Needs to be able to delete forms that are not completed if the user has made a mistake
Date published: 2022-10-25
Rated 2 out of 5 by from Why have Download Version if it's not supported? There is little to no help for the CD/Download version of TurboTax. I've used TurboTax for more than 15 years, only a few years I used the online version. As doing my taxes got more difficult (e.g., more Schedules) I had more questions or needed further help to complete them. I found that all the FAQs, answers, YouTube videos, and Help were all based on the online version of TurboTax, not the cd/download version. For example, I tried to delete a Schedule 8812. Online help, support shows exactly how to do that--using the online version. I was unable to delete the Schedule 8812, thus delaying filing my taxes for days.
Date published: 2022-10-25
Rated 3 out of 5 by from I am not a Pro Turbo Tax is great when things are simple, but as they become more complex the program is written with questions that leave me spending hours trying to understand the question and what you are looking for. It would be nice if instead of vague definitions you would show examples of forms (for example Schedule K and supporting docs) and where the requested information might be found on forms and also show a window of what the tax schedule/form/worksheet looks like that TT is trying to complete.
Date published: 2022-10-25
Rated 1 out of 5 by from Turbotax ,has been great for many years. last year,when i used Turbo Tax ,I could not get my License code to work,so i had to pay extra to do my tax using one of your systems.Your State Tax exclusion features does not work,meaning,I worked for two state agencies,namely THE MABSTOA,NEW YORK POLICE DEPARTMENT,I should be able to show both agencies on my state tax return IT201 and be changed any New York State Tax on my pension earned if I live in N.Y 12 months a year.
Date published: 2022-10-25
Rated 1 out of 5 by from trying a different software next year Customer service walked me through the wrong process. The program kept trying and did on one occasion, charge me for refunds that I didn't get and customer service/I.T department could not figure out why, so I had to pay and request a refund.
Date published: 2022-10-25
Rated 4 out of 5 by from i have had very good experience with turbo tax what I like most about turbo tax is how easy it is to use; i can choose the do-it-myself or the step-by-step and either helps me make sure I catch all my information
Date published: 2022-10-25
All TurboTax® Offerings Reviews - Page 28