TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from FEE, FEE, FEE, definitely not FREE, FREE, FREE I'm a career Firefighter/ EMT the last has been very tough for my wife and I, My wife was layed off due COVID-19. I work so many extra hours responding to so many medical calls involving COVID-19 sick patients. Its been very hard. Finally able to seat down and do my mothers, father in laws and my wife and Is taxes. Thats right I do three separate tax returns. At the end of mine tax return I noticed a $40 fee that wasn't mentioned earlier. It's just sad to see how some company are imposing hiding fees on their customers in a still difficult time for many people still.
Date published: 2021-04-20
Rated 5 out of 5 by from TurboTax is the best Didn’t like first preparer, luckily I called to complain and Ronna took care of me
Date published: 2021-04-20
Rated 5 out of 5 by from Turbotax is excellent, been using it for 30+ years Turbotax makes doing my taxes very easy, wouldn't even think of having someone else do my taxes and have to pay them. Save your money!!!!
Date published: 2021-04-20
Rated 1 out of 5 by from Way too many issues filing this year! Duplicate 1099R system checks are excessive. It is fairly common to have identical amounts of money withdrawn from multiple accounts managed by the same financial institution. There should be a memo field in the program to allow the user to enter a portion of the account information to by-pass the duplicate review in the system. Additionally, the screen resolution issue to allow for state efiling should be answered in the FAQ not on-line by another user.
Date published: 2021-04-20
Rated 1 out of 5 by from Misleading. Says free but ends up ,making you pay. I ended up having to pay $135 90 just for inputting my crypto and stock information.
Date published: 2021-04-20
Rated 2 out of 5 by from Holds your free return ransom for a $110 fee!!! The functionality is great. I hate, however, that they promote the product as free when the slightest credit results in a fee. I was forced to pay $110 to get an $80 credit. I attempted to remove the item resulting in the credit, but was unable to do so. I was furious, but had no choice but to pay the ransom to file my taxes.
Date published: 2021-04-20
Rated 4 out of 5 by from Very Helpful Very Helpful in all respects... thank you all..........................................
Date published: 2021-04-20
Rated 5 out of 5 by from Easy Peasy I have been using this program for years after leaving the employment of a CPA. It is the closest thing I have found to the professional programs my boss would use. The only drawback is that it does not show you what line of the tax form your input is going on until you have printed it out upon completion.
Date published: 2021-04-20
Rated 5 out of 5 by from It was excellent My TurboTax representative Kathleen was very helpful and knowledgable.
Date published: 2021-04-20
Rated 5 out of 5 by from yay Very easy.........................................
Date published: 2021-04-20
All TurboTax® Offerings Reviews - Page 2699
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from FEE, FEE, FEE, definitely not FREE, FREE, FREE I'm a career Firefighter/ EMT the last has been very tough for my wife and I, My wife was layed off due COVID-19. I work so many extra hours responding to so many medical calls involving COVID-19 sick patients. Its been very hard. Finally able to seat down and do my mothers, father in laws and my wife and Is taxes. Thats right I do three separate tax returns. At the end of mine tax return I noticed a $40 fee that wasn't mentioned earlier. It's just sad to see how some company are imposing hiding fees on their customers in a still difficult time for many people still.
Date published: 2021-04-20
Rated 5 out of 5 by from TurboTax is the best Didn’t like first preparer, luckily I called to complain and Ronna took care of me
Date published: 2021-04-20
Rated 5 out of 5 by from Turbotax is excellent, been using it for 30+ years Turbotax makes doing my taxes very easy, wouldn't even think of having someone else do my taxes and have to pay them. Save your money!!!!
Date published: 2021-04-20
Rated 1 out of 5 by from Way too many issues filing this year! Duplicate 1099R system checks are excessive. It is fairly common to have identical amounts of money withdrawn from multiple accounts managed by the same financial institution. There should be a memo field in the program to allow the user to enter a portion of the account information to by-pass the duplicate review in the system. Additionally, the screen resolution issue to allow for state efiling should be answered in the FAQ not on-line by another user.
Date published: 2021-04-20
Rated 1 out of 5 by from Misleading. Says free but ends up ,making you pay. I ended up having to pay $135 90 just for inputting my crypto and stock information.
Date published: 2021-04-20
Rated 2 out of 5 by from Holds your free return ransom for a $110 fee!!! The functionality is great. I hate, however, that they promote the product as free when the slightest credit results in a fee. I was forced to pay $110 to get an $80 credit. I attempted to remove the item resulting in the credit, but was unable to do so. I was furious, but had no choice but to pay the ransom to file my taxes.
Date published: 2021-04-20
Rated 4 out of 5 by from Very Helpful Very Helpful in all respects... thank you all..........................................
Date published: 2021-04-20
Rated 5 out of 5 by from Easy Peasy I have been using this program for years after leaving the employment of a CPA. It is the closest thing I have found to the professional programs my boss would use. The only drawback is that it does not show you what line of the tax form your input is going on until you have printed it out upon completion.
Date published: 2021-04-20
Rated 5 out of 5 by from It was excellent My TurboTax representative Kathleen was very helpful and knowledgable.
Date published: 2021-04-20
Rated 5 out of 5 by from yay Very easy.........................................
Date published: 2021-04-20
All TurboTax® Offerings Reviews - Page 2699