TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from fairly easy to use I think we shouldn't have to pay to ask questions if it isnt about getting more on return
Date published: 2021-04-17
Rated 5 out of 5 by from Very helpful Live Experts were helpful. Speedy, efficient, easy.
Date published: 2021-04-17
Rated 2 out of 5 by from Have used Turbo Tax for Years Had nothing but problems this year, spoke with specialist and said they could not help and I would have to mail in! I questioned why I paid over $200. to have have help with correctly mistake, and all I got was you will have to file a paper claim we can't do that online!
Date published: 2021-04-17
Rated 5 out of 5 by from Easy to use I only needed to file federal taxes since my state does not have state taxes, so it was incredibly easy (and free) to use TurboTax to do so.
Date published: 2021-04-17
Rated 5 out of 5 by from Turbo Tax I want the states to take electronic uploads free like the federal gov. the program worked well.
Date published: 2021-04-17
Rated 3 out of 5 by from Tirbotax is acceptable Very hard to navigate and get to needed item quickly. Took much more effort and time than would be require. Had to file multiple times as was not showing that PIN was missing.
Date published: 2021-04-17
Rated 5 out of 5 by from Easy, Great Help! The rep that I chatted with patiently walked me though all of the steps to get my returns done. She even went over the summary with me.
Date published: 2021-04-17
Rated 2 out of 5 by from Not great for clergy! Good grief! I've been using TT for a number of years. My spouse and I are BOTH pastors, and TT doesn't work well at all regarding the handling of the Clergy Housing income. Very unclear and easy to mess up, and we can't understand why you've never fine-tuned this. While I'm at it, I think this year I finally hit my limit with TT and will probably not use it again next year--it is overly difficult to use (clunky), the written resources and "explanations" leave a lot to be desired, AND there are apparently no human beings to talk to if you really need assistance/clarification. For the sake of my own sanity, I'll be checking out other options for tax prep.
Date published: 2021-04-17
Rated 5 out of 5 by from Awesome Easy and very professional website. Turbo is easy to use and its not complicating.
Date published: 2021-04-17
Rated 5 out of 5 by from Very good. Appreciate the ease and overall cost point. Thank you much.
Date published: 2021-04-17
All TurboTax® Offerings Reviews - Page 2696
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from fairly easy to use I think we shouldn't have to pay to ask questions if it isnt about getting more on return
Date published: 2021-04-17
Rated 5 out of 5 by from Very helpful Live Experts were helpful. Speedy, efficient, easy.
Date published: 2021-04-17
Rated 2 out of 5 by from Have used Turbo Tax for Years Had nothing but problems this year, spoke with specialist and said they could not help and I would have to mail in! I questioned why I paid over $200. to have have help with correctly mistake, and all I got was you will have to file a paper claim we can't do that online!
Date published: 2021-04-17
Rated 5 out of 5 by from Easy to use I only needed to file federal taxes since my state does not have state taxes, so it was incredibly easy (and free) to use TurboTax to do so.
Date published: 2021-04-17
Rated 5 out of 5 by from Turbo Tax I want the states to take electronic uploads free like the federal gov. the program worked well.
Date published: 2021-04-17
Rated 3 out of 5 by from Tirbotax is acceptable Very hard to navigate and get to needed item quickly. Took much more effort and time than would be require. Had to file multiple times as was not showing that PIN was missing.
Date published: 2021-04-17
Rated 5 out of 5 by from Easy, Great Help! The rep that I chatted with patiently walked me though all of the steps to get my returns done. She even went over the summary with me.
Date published: 2021-04-17
Rated 2 out of 5 by from Not great for clergy! Good grief! I've been using TT for a number of years. My spouse and I are BOTH pastors, and TT doesn't work well at all regarding the handling of the Clergy Housing income. Very unclear and easy to mess up, and we can't understand why you've never fine-tuned this. While I'm at it, I think this year I finally hit my limit with TT and will probably not use it again next year--it is overly difficult to use (clunky), the written resources and "explanations" leave a lot to be desired, AND there are apparently no human beings to talk to if you really need assistance/clarification. For the sake of my own sanity, I'll be checking out other options for tax prep.
Date published: 2021-04-17
Rated 5 out of 5 by from Awesome Easy and very professional website. Turbo is easy to use and its not complicating.
Date published: 2021-04-17
Rated 5 out of 5 by from Very good. Appreciate the ease and overall cost point. Thank you much.
Date published: 2021-04-17
All TurboTax® Offerings Reviews - Page 2696