TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Not great transparency This is strictly a review on the product and not on the employee who I spoke on the phone with (Lisa was great and gets 5 stars). TurboTax required me to select the product ahead of filing and I evidently selected Live Deluxe. My experience last year was that an expert would review the supporting documents I uploaded along with my tax prep. After a thorough review, I would get the green light to accurately file. This year, that expert review was replaced with a phone call. During the call, the employee didn't have access to my documents and couldn't provide that thorough review I was looking for and expecting for the cost of this service. I was pretty disappointed - had I known this was the review process in advance, I wouldn't have paid the extra $109. I wish the overall product and process was more transparent and clear on certain conditions.
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax is Great Easy to use. I've used it for many years and have always enjoyed it.
Date published: 2022-04-10
Rated 4 out of 5 by from Solid! For the most part, my tax return experience went smoothly.
Date published: 2022-04-10
Rated 1 out of 5 by from Terrible! Will not buy again. Could not pay efile charge of $25 for State taxes. Kept on telling me I put in an incorrect CC number. Stayed on the phone with a rep for > 1 hour and she could not help.
Date published: 2022-04-10
Rated 4 out of 5 by from TurboTax makes sense It's important to get your taxes filled correctly and TurboTax simplifies the process while double checking work for you. It runs reviews to make sure you aren't missing anything and highlights errors or irregularities to make sure everything is submitted correctly. It is far faster and safer than filing taxes on your own.
Date published: 2022-04-10
Rated 5 out of 5 by from Simply the Best! This is the 5th year I've been using Turbo Tax Live Deluxe. Even though my tax return isn't complicated, using Turbo Tax gives my the confidence that my taxes are filled correctly with the maximum tax refund. I've opted to get Max, which gave me an added security that in the event of an audit, I will be assisted by Turbo Tax.
Date published: 2022-04-10
Rated 5 out of 5 by from Simply the best automated service I've found. I had always use the online software from a big name brick & mortar tax service company, you probably have one of their local offices on your block. Well this year my filing went beyond capabilities of any free tax filing options out there, so I started comparing the results and costs of several of the options that I was able to come across. TurboTax was the second of the four I tried and should have been the last. Not only did they get me the largest refund out of all the services I tried, but they were also the easiest to use and had the best price out of the services I tried. That being said, there was only one thing about the product that I didn't like, the fact that the results using the mobile application and then the desktop software I ended up purchasing were different, with the desktop software's guided approach yielding smaller returns and producing 2 errors when completing the forms. Ultimately this didn't matter as I was able to take the data entered and produced by the mobile app and import it into the desktop software, gaining the larger refunds and no longer generating any errors in the tax forms used for filing my taxes.
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax exceeded my expectations! Can't say enough about how helpful my TurboTax Expert was in filing my taxes. Robert explained everything in a clear and understandable way. He answered questions, made suggestions and even call me on the phone to help me along the way.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax is good! It guided me through well on every category. Most guidance was clear and easy to understand.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax is Awesome! Turbo Tax is very easy to use and very helpful! Will use again!
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2694
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Not great transparency This is strictly a review on the product and not on the employee who I spoke on the phone with (Lisa was great and gets 5 stars). TurboTax required me to select the product ahead of filing and I evidently selected Live Deluxe. My experience last year was that an expert would review the supporting documents I uploaded along with my tax prep. After a thorough review, I would get the green light to accurately file. This year, that expert review was replaced with a phone call. During the call, the employee didn't have access to my documents and couldn't provide that thorough review I was looking for and expecting for the cost of this service. I was pretty disappointed - had I known this was the review process in advance, I wouldn't have paid the extra $109. I wish the overall product and process was more transparent and clear on certain conditions.
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax is Great Easy to use. I've used it for many years and have always enjoyed it.
Date published: 2022-04-10
Rated 4 out of 5 by from Solid! For the most part, my tax return experience went smoothly.
Date published: 2022-04-10
Rated 1 out of 5 by from Terrible! Will not buy again. Could not pay efile charge of $25 for State taxes. Kept on telling me I put in an incorrect CC number. Stayed on the phone with a rep for > 1 hour and she could not help.
Date published: 2022-04-10
Rated 4 out of 5 by from TurboTax makes sense It's important to get your taxes filled correctly and TurboTax simplifies the process while double checking work for you. It runs reviews to make sure you aren't missing anything and highlights errors or irregularities to make sure everything is submitted correctly. It is far faster and safer than filing taxes on your own.
Date published: 2022-04-10
Rated 5 out of 5 by from Simply the Best! This is the 5th year I've been using Turbo Tax Live Deluxe. Even though my tax return isn't complicated, using Turbo Tax gives my the confidence that my taxes are filled correctly with the maximum tax refund. I've opted to get Max, which gave me an added security that in the event of an audit, I will be assisted by Turbo Tax.
Date published: 2022-04-10
Rated 5 out of 5 by from Simply the best automated service I've found. I had always use the online software from a big name brick & mortar tax service company, you probably have one of their local offices on your block. Well this year my filing went beyond capabilities of any free tax filing options out there, so I started comparing the results and costs of several of the options that I was able to come across. TurboTax was the second of the four I tried and should have been the last. Not only did they get me the largest refund out of all the services I tried, but they were also the easiest to use and had the best price out of the services I tried. That being said, there was only one thing about the product that I didn't like, the fact that the results using the mobile application and then the desktop software I ended up purchasing were different, with the desktop software's guided approach yielding smaller returns and producing 2 errors when completing the forms. Ultimately this didn't matter as I was able to take the data entered and produced by the mobile app and import it into the desktop software, gaining the larger refunds and no longer generating any errors in the tax forms used for filing my taxes.
Date published: 2022-04-10
Rated 5 out of 5 by from TurboTax exceeded my expectations! Can't say enough about how helpful my TurboTax Expert was in filing my taxes. Robert explained everything in a clear and understandable way. He answered questions, made suggestions and even call me on the phone to help me along the way.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax is good! It guided me through well on every category. Most guidance was clear and easy to understand.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax is Awesome! Turbo Tax is very easy to use and very helpful! Will use again!
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2694