TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Not as smooth as usual. Bought a new computer. TT did not recognize it. Tried to go on-line and help desk told me I would have to re-enter everything. I did, using the on-line system. I then discovered that the on-line system wouldn't allow me to work on multiple returns. I had to finish one first before I could pay for it. Then I could work on other returns. Went back to the help desk and was told that I should just purchase the desktop version. (This fellow, Tyler, was much more knowledgable than the earlier person.) He assisted me in buying it on-line, although I couldn't purchase the extra states I needed. When I downloaded the new version, it actually had all my history--so the time I spent re-entering data, which I was told I would have to do by the first customer service person, was wasted time. I am giving a four-star review, rather than a much lower one, because I continue to believe that the product itself is excellent. I do wish it was easier to sign out when I am just working piecemeal on returns. I seem to have to scroll through the "analysis" section repeatedly.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax Takes the fear out of filing This was a particular hard year to file as our joint income was very much less than last year and our medical expenses were higher. I was able to get through the whole process in an afternoon as I had all the appropriate documents and Turbo Tax provided great guidancce.
Date published: 2022-04-07
Rated 5 out of 5 by from Very user friendly I was surprised at how easy it was to complete my taxes with turbotax.
Date published: 2022-04-07
Rated 5 out of 5 by from Simple and Easy Had a question for the "Live Help". It only took a couple of minutes to connect with an expert who was able to answer our question and get us back on track to finish our returns. That was so helpful and saved us a lot of frustration. It was well worth the premium price.
Date published: 2022-04-07
Rated 4 out of 5 by from OKAY so many questions but over all it needed to be done
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is awesome We have been using Turbo Tax since 2015.. Never had an issue..
Date published: 2022-04-07
Rated 5 out of 5 by from Super This was way easier than I expected. Im also getting a better return than I anticipated!!
Date published: 2022-04-07
Rated 5 out of 5 by from Exceptional product Hassle free. I have used Turbo Tax for several years. I highly recommend the product.
Date published: 2022-04-07
Rated 5 out of 5 by from Another year - no problems Have been using Turbo Tax for years. Like every thing about it.
Date published: 2022-04-07
Rated 5 out of 5 by from TURBO TAX IS AWESOME Very easy to understand and use. Love how quick the software is. Turbo tax ask all the questions.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2676
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Not as smooth as usual. Bought a new computer. TT did not recognize it. Tried to go on-line and help desk told me I would have to re-enter everything. I did, using the on-line system. I then discovered that the on-line system wouldn't allow me to work on multiple returns. I had to finish one first before I could pay for it. Then I could work on other returns. Went back to the help desk and was told that I should just purchase the desktop version. (This fellow, Tyler, was much more knowledgable than the earlier person.) He assisted me in buying it on-line, although I couldn't purchase the extra states I needed. When I downloaded the new version, it actually had all my history--so the time I spent re-entering data, which I was told I would have to do by the first customer service person, was wasted time. I am giving a four-star review, rather than a much lower one, because I continue to believe that the product itself is excellent. I do wish it was easier to sign out when I am just working piecemeal on returns. I seem to have to scroll through the "analysis" section repeatedly.
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax Takes the fear out of filing This was a particular hard year to file as our joint income was very much less than last year and our medical expenses were higher. I was able to get through the whole process in an afternoon as I had all the appropriate documents and Turbo Tax provided great guidancce.
Date published: 2022-04-07
Rated 5 out of 5 by from Very user friendly I was surprised at how easy it was to complete my taxes with turbotax.
Date published: 2022-04-07
Rated 5 out of 5 by from Simple and Easy Had a question for the "Live Help". It only took a couple of minutes to connect with an expert who was able to answer our question and get us back on track to finish our returns. That was so helpful and saved us a lot of frustration. It was well worth the premium price.
Date published: 2022-04-07
Rated 4 out of 5 by from OKAY so many questions but over all it needed to be done
Date published: 2022-04-07
Rated 5 out of 5 by from TurboTax is awesome We have been using Turbo Tax since 2015.. Never had an issue..
Date published: 2022-04-07
Rated 5 out of 5 by from Super This was way easier than I expected. Im also getting a better return than I anticipated!!
Date published: 2022-04-07
Rated 5 out of 5 by from Exceptional product Hassle free. I have used Turbo Tax for several years. I highly recommend the product.
Date published: 2022-04-07
Rated 5 out of 5 by from Another year - no problems Have been using Turbo Tax for years. Like every thing about it.
Date published: 2022-04-07
Rated 5 out of 5 by from TURBO TAX IS AWESOME Very easy to understand and use. Love how quick the software is. Turbo tax ask all the questions.
Date published: 2022-04-07
All TurboTax® Offerings Reviews - Page 2676