TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Read unbiased reviews from real TurboTax Deluxe customers. We’ll search 350+ deductions
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Rated 1 out of 5 by from Worst Tax Experience ever! Here are my issues with this product: 1) first, was not clear there was a major difference between software and online version 2) The software version looks like it stole the style guide from windows 95. It's ancient. 3) it is not intuitive - some times I didn't even understand what it was asking me. Why does the language used in the online version seem simpler? 4) I had many issues with updates causing me to delay filing. 5) the whole process took me 19 hours. Normally I can do it online in 11. Very unfriendly user experience.
Date published: 2023-04-16
Rated 1 out of 5 by from Tax program good, E-Filing option not so much. Saturday night I got the tax filing completed, then tried to opt for e-filing option. For verification purposes it gave me the option of receiving a confirmation code via email or cell phone. Since I no longer have the same cell phone as I did last year, I opted for email. It sent me the code via email, which I then entered, only to be told that it STILL needed verification via phone at a number I no longer have. And the only other option is to call customer support Mon-Fri. Not at all helpful on a Saturday. So, very poorly set up, and therefore a frustrating and disappointing conclusion to the entire process.
Date published: 2023-04-16
Rated 4 out of 5 by from IP PIN This is the most challenging thing in your system. I'm never asked or prompted for this ID during data entry. The search function was of not helpful either. I'm going to wait for the "rejection" that I've gotten the last 2 to 3 years and then try find where it is this information is to be entered.
Date published: 2023-04-16
Rated 4 out of 5 by from I like TurboTax Tax preparation is pretty straightforward and simple -- until it comes to entering info from my K-1. That gets tricky.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax works!!! Used it for over 10 years and it is truly fantastic!
Date published: 2023-04-16
Rated 4 out of 5 by from Easy Input of Data I really like the use of taking pictures on the phone to input tax form information. Also, the transfer of information from banks and brokerages is very nice.
Date published: 2023-04-16
Rated 5 out of 5 by from Always use TurboTax I've been using TurboTax since I began 2009 and I plan to continue using. Its makes filing taxes as easy as possible.
Date published: 2023-04-16
Rated 5 out of 5 by from Gamechanger! YThe new live feature is super helpful and affordable. Just spoke to someone live at 8pm on a Saturday and they saved me. <3
Date published: 2023-04-16
Rated 5 out of 5 by from Good Stuff Was very quick and easy to find deductions with my business. Awesome!
Date published: 2023-04-16
Rated 5 out of 5 by from Thanks Turbo Tax Have used Turbo Tax since the program has been available and have been able to complete my taxes myself. Over the years my financial situation has changed and these changes have have never caused a problem when filling out my taxes. I thank Turbo Tax for bringing me the power to complete my own taxes.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2655
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Worst Tax Experience ever! Here are my issues with this product: 1) first, was not clear there was a major difference between software and online version 2) The software version looks like it stole the style guide from windows 95. It's ancient. 3) it is not intuitive - some times I didn't even understand what it was asking me. Why does the language used in the online version seem simpler? 4) I had many issues with updates causing me to delay filing. 5) the whole process took me 19 hours. Normally I can do it online in 11. Very unfriendly user experience.
Date published: 2023-04-16
Rated 1 out of 5 by from Tax program good, E-Filing option not so much. Saturday night I got the tax filing completed, then tried to opt for e-filing option. For verification purposes it gave me the option of receiving a confirmation code via email or cell phone. Since I no longer have the same cell phone as I did last year, I opted for email. It sent me the code via email, which I then entered, only to be told that it STILL needed verification via phone at a number I no longer have. And the only other option is to call customer support Mon-Fri. Not at all helpful on a Saturday. So, very poorly set up, and therefore a frustrating and disappointing conclusion to the entire process.
Date published: 2023-04-16
Rated 4 out of 5 by from IP PIN This is the most challenging thing in your system. I'm never asked or prompted for this ID during data entry. The search function was of not helpful either. I'm going to wait for the "rejection" that I've gotten the last 2 to 3 years and then try find where it is this information is to be entered.
Date published: 2023-04-16
Rated 4 out of 5 by from I like TurboTax Tax preparation is pretty straightforward and simple -- until it comes to entering info from my K-1. That gets tricky.
Date published: 2023-04-16
Rated 5 out of 5 by from Turbo Tax works!!! Used it for over 10 years and it is truly fantastic!
Date published: 2023-04-16
Rated 4 out of 5 by from Easy Input of Data I really like the use of taking pictures on the phone to input tax form information. Also, the transfer of information from banks and brokerages is very nice.
Date published: 2023-04-16
Rated 5 out of 5 by from Always use TurboTax I've been using TurboTax since I began 2009 and I plan to continue using. Its makes filing taxes as easy as possible.
Date published: 2023-04-16
Rated 5 out of 5 by from Gamechanger! YThe new live feature is super helpful and affordable. Just spoke to someone live at 8pm on a Saturday and they saved me. <3
Date published: 2023-04-16
Rated 5 out of 5 by from Good Stuff Was very quick and easy to find deductions with my business. Awesome!
Date published: 2023-04-16
Rated 5 out of 5 by from Thanks Turbo Tax Have used Turbo Tax since the program has been available and have been able to complete my taxes myself. Over the years my financial situation has changed and these changes have have never caused a problem when filling out my taxes. I thank Turbo Tax for bringing me the power to complete my own taxes.
Date published: 2023-04-16
All TurboTax® Offerings Reviews - Page 2655