TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Moved states and they helped a lot Karen was very helpful. I moved states and had multiple sources of income and this was challenging. She made it easy
Date published: 2022-04-10
Rated 5 out of 5 by from What a Lifesaver! I am so thrilled I used Turbo Tax Premier for my taxes this year. I had RSU, stock sales, IRA income and other complex tax concerns this year. I was dreading figuring all of this out. Turbo Tax Premier made it so simple and I feel confident that I filed correctly. I will definitely use this again next year!
Date published: 2022-04-10
Rated 2 out of 5 by from confusing at best This program is so confusing. I would be better off filling out the federal form and mailing it in. In fact, I had to print the schedule E and instructions just to understand it.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax was awesome Great communication and easy to understand. Thea handled everything promptly
Date published: 2022-04-10
Rated 4 out of 5 by from Lauretta was super helpful This review is specifically for Lauretta, who helped me navigate my forms so that I could correctly report my RSU sales. I had completed all of the prompted forms, but this was the first year I had sold RSUs so wanted to make sure I had included everything I needed. Lauretta helped me identify that I was using the wrong version of TurboTax and that I needed to upgrade to a different package to even get an option to include my information on my RSU sales, which I never would have found on my own. I don't love that I had to upgrade to even be prompted for this information (hence one less star) but Lauretta's help saved me from filing incorrectly, which is a huge relief. Thanks Lauretta!!
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is Awesome! Great for a young man with no experience to file without fear and anxiety
Date published: 2022-04-10
Rated 5 out of 5 by from I like TurboTax Easy to use. Pay way less to file with turbo tax compared to other sites
Date published: 2022-04-10
Rated 5 out of 5 by from Easy to use Love the explanations with questions. Very clear to understand.
Date published: 2022-04-10
Rated 5 out of 5 by from Great Everyone was helpful and informative I I would recommend this service
Date published: 2022-04-10
Rated 1 out of 5 by from Complicated & Predatory The online version of TurboTax claims to be simple and streamlined but really it just leaves you with very little flexibility and a bunch of surprise charges throughout the process. Once I filled out my state taxes I was informed that I would have to pay to file them, but then I could not find a way to file only my federal taxes and skip the state ones (I would have preferred to just mail them in). I also was asked to "upgrade" at least 5 times and was forced to upgrade to more expensive TurboTax versions twice, because I had specific investment forms and an HSA. The whole point of an HSA is you don't get taxed on it so please tell me why you need to charge me to even review it. TurboTax and other tax preparation companies have lobbied the federal government for decades to keep the tax process convoluted and stay in business-- they force us to rely on them and then build terrible products. I unfortunately don't know of any better options but this one still sucked.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2634
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Moved states and they helped a lot Karen was very helpful. I moved states and had multiple sources of income and this was challenging. She made it easy
Date published: 2022-04-10
Rated 5 out of 5 by from What a Lifesaver! I am so thrilled I used Turbo Tax Premier for my taxes this year. I had RSU, stock sales, IRA income and other complex tax concerns this year. I was dreading figuring all of this out. Turbo Tax Premier made it so simple and I feel confident that I filed correctly. I will definitely use this again next year!
Date published: 2022-04-10
Rated 2 out of 5 by from confusing at best This program is so confusing. I would be better off filling out the federal form and mailing it in. In fact, I had to print the schedule E and instructions just to understand it.
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo tax was awesome Great communication and easy to understand. Thea handled everything promptly
Date published: 2022-04-10
Rated 4 out of 5 by from Lauretta was super helpful This review is specifically for Lauretta, who helped me navigate my forms so that I could correctly report my RSU sales. I had completed all of the prompted forms, but this was the first year I had sold RSUs so wanted to make sure I had included everything I needed. Lauretta helped me identify that I was using the wrong version of TurboTax and that I needed to upgrade to a different package to even get an option to include my information on my RSU sales, which I never would have found on my own. I don't love that I had to upgrade to even be prompted for this information (hence one less star) but Lauretta's help saved me from filing incorrectly, which is a huge relief. Thanks Lauretta!!
Date published: 2022-04-10
Rated 5 out of 5 by from Turbo Tax is Awesome! Great for a young man with no experience to file without fear and anxiety
Date published: 2022-04-10
Rated 5 out of 5 by from I like TurboTax Easy to use. Pay way less to file with turbo tax compared to other sites
Date published: 2022-04-10
Rated 5 out of 5 by from Easy to use Love the explanations with questions. Very clear to understand.
Date published: 2022-04-10
Rated 5 out of 5 by from Great Everyone was helpful and informative I I would recommend this service
Date published: 2022-04-10
Rated 1 out of 5 by from Complicated & Predatory The online version of TurboTax claims to be simple and streamlined but really it just leaves you with very little flexibility and a bunch of surprise charges throughout the process. Once I filled out my state taxes I was informed that I would have to pay to file them, but then I could not find a way to file only my federal taxes and skip the state ones (I would have preferred to just mail them in). I also was asked to "upgrade" at least 5 times and was forced to upgrade to more expensive TurboTax versions twice, because I had specific investment forms and an HSA. The whole point of an HSA is you don't get taxed on it so please tell me why you need to charge me to even review it. TurboTax and other tax preparation companies have lobbied the federal government for decades to keep the tax process convoluted and stay in business-- they force us to rely on them and then build terrible products. I unfortunately don't know of any better options but this one still sucked.
Date published: 2022-04-10
All TurboTax® Offerings Reviews - Page 2634