TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from This year's software is the most confusing ever 1) The auto import doesn't let me see which specific stock is being reported since we have multiples from a single financial firm. 2) It insists that my husband is the filer and I am the spouse even though I am filing. 3) Our contact information is out of date and even your support person couldn't find where to update it. 4) I can no longer edit the forms directly to correct what the software is doing wrong.
Date published: 2021-05-07
Rated 4 out of 5 by from Trouble with Worthless Stock The information provided in a search for "worthless stock" was difficult to obtain. When it was found, the instructions could not be followed as indicated. The instructions were so misleading, I almost think it was a way to get tax preparers to ask for higher level help to solve the issue. But higher level help cost an extra $55. In the past years "worthless stock" instructions were straight forward and easy to follow. Something happened this year in TurboTax 2021 format which makes the instruction impossible to follow. The instructions do not line up with the process. Walk through them. Don't just read the instructions but carry them out as written. The instructions say to type the word "worthless" into the description box. There is no description box. All the fields require numerical amounts. It could be my error but I search for a while and could find a way around it. I improvised a little to get something to work.
Date published: 2021-05-07
Rated 5 out of 5 by from Wonderful Product I have used Turbo tax for over a decade now. It's so thorough and easy to use. I love it.
Date published: 2021-05-07
Rated 1 out of 5 by from Says state is free, but every year I pay. Says state is free, but every year I pay. When I buy your product it states that state filing is free for one person. I even claim it at start filing taxes. But when I get to the end it always says I have to pay to file my state taxes.
Date published: 2021-05-07
Rated 5 out of 5 by from Business/Trust product was good. Great step by step for 1st time Trustee user. Plan to use again.
Date published: 2021-05-07
Rated 5 out of 5 by from love using turbo tax makes tax return preparation simple and easy walks you through every step
Date published: 2021-05-07
Rated 5 out of 5 by from So Easy! TurboTax made filing so easy, I was able to do everything in about an hour, I was dreading losing my whole day!
Date published: 2021-05-07
Rated 5 out of 5 by from Quick and Easy I had a question and turbo tax representatives called me instantly and were super helpful. Had no trouble doing my taxes.
Date published: 2021-05-07
Rated 5 out of 5 by from Easy to use Easy to install and use. Easy and fast for importing W-2 and financial account data.
Date published: 2021-05-07
Rated 4 out of 5 by from TurboTax is good -- but very expensive I appreciate TurboTax for its efficiency and attention to detail. There are free options out there, but they are not as convenient and they do not cover many tax situations, such as income from several states. TurboTax makes figuring out what is owed to who easier. And there is a charge for it, both in purchasing the programs AND in filing each state. I could suggest that TurboTax roll its filing fee into the price of the state tax purchase at the start instead of having multiple purchase points. And a price break would be a good idea for those of us with limited budgets.
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 2630
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from This year's software is the most confusing ever 1) The auto import doesn't let me see which specific stock is being reported since we have multiples from a single financial firm. 2) It insists that my husband is the filer and I am the spouse even though I am filing. 3) Our contact information is out of date and even your support person couldn't find where to update it. 4) I can no longer edit the forms directly to correct what the software is doing wrong.
Date published: 2021-05-07
Rated 4 out of 5 by from Trouble with Worthless Stock The information provided in a search for "worthless stock" was difficult to obtain. When it was found, the instructions could not be followed as indicated. The instructions were so misleading, I almost think it was a way to get tax preparers to ask for higher level help to solve the issue. But higher level help cost an extra $55. In the past years "worthless stock" instructions were straight forward and easy to follow. Something happened this year in TurboTax 2021 format which makes the instruction impossible to follow. The instructions do not line up with the process. Walk through them. Don't just read the instructions but carry them out as written. The instructions say to type the word "worthless" into the description box. There is no description box. All the fields require numerical amounts. It could be my error but I search for a while and could find a way around it. I improvised a little to get something to work.
Date published: 2021-05-07
Rated 5 out of 5 by from Wonderful Product I have used Turbo tax for over a decade now. It's so thorough and easy to use. I love it.
Date published: 2021-05-07
Rated 1 out of 5 by from Says state is free, but every year I pay. Says state is free, but every year I pay. When I buy your product it states that state filing is free for one person. I even claim it at start filing taxes. But when I get to the end it always says I have to pay to file my state taxes.
Date published: 2021-05-07
Rated 5 out of 5 by from Business/Trust product was good. Great step by step for 1st time Trustee user. Plan to use again.
Date published: 2021-05-07
Rated 5 out of 5 by from love using turbo tax makes tax return preparation simple and easy walks you through every step
Date published: 2021-05-07
Rated 5 out of 5 by from So Easy! TurboTax made filing so easy, I was able to do everything in about an hour, I was dreading losing my whole day!
Date published: 2021-05-07
Rated 5 out of 5 by from Quick and Easy I had a question and turbo tax representatives called me instantly and were super helpful. Had no trouble doing my taxes.
Date published: 2021-05-07
Rated 5 out of 5 by from Easy to use Easy to install and use. Easy and fast for importing W-2 and financial account data.
Date published: 2021-05-07
Rated 4 out of 5 by from TurboTax is good -- but very expensive I appreciate TurboTax for its efficiency and attention to detail. There are free options out there, but they are not as convenient and they do not cover many tax situations, such as income from several states. TurboTax makes figuring out what is owed to who easier. And there is a charge for it, both in purchasing the programs AND in filing each state. I could suggest that TurboTax roll its filing fee into the price of the state tax purchase at the start instead of having multiple purchase points. And a price break would be a good idea for those of us with limited budgets.
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 2630